13
Step 5
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”
.
A. This can be caused by poor power cable extended to the intercom or weak 4G.
2. Intercom is not showing online status.
A. This can be caused by weak 4G, dropping in and out due to weak signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: This can be caused by the audio settings being too low on the phone, or permissions for the
app were not accepted during app install. Check microphone permissions for the app in the
phone settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two wifi connections, or between wifi and data.
Make sure the phone is stationary and either has good wifi or a stable data connection
Step 7 -
Press the call button.
Press the Video icon to view
live video.
Note: at close proximity,
you will experience
acoustic feedback. This is
normal.
If you can see live video
and hear audio, the
intercom has successfully
connected to the network.
Intercom
Calling…
The intercom will send a notification message via Google
TM
PUSH
notification service through the internet to the phone. The
notification will need to be accepted, the phone unlocked, and
then the APP will launch to reveal the visitor and give the user an
opportunity to either accept or reject the call..
Should be showing
ONLINE status.
If the unit is not
showing online
you are not
connected to the
4G network.
