F-SECURE MOBILE SECURITY FOR WINDOWS MOBILE -, User Manual

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CHAPTER 4 27
Technical Support
When contacting support, prepare and include the following information in
your support request:
„
Name and version number of your F-Secure software program
(including the build number, if available).
„
Name and version number of your operating system (including
the build number).
„
A detailed description of the problem, including any error
messages displayed by the program, and any other details, which
could help us duplicate the problem.
When contacting F-Secure support by telephone, please do the following
so that we may help you more effectively and save time:
„
have your device at hand, so you can follow instructions given by
the support technician, or be prepared to write down instructions.
„
Have your device turned on and (if possible) in the state it was in
when the problem occurred.