CHAPTER 4
27
Troubleshooting
4.1
Updates
Q. When trying to connect to the update server, I get a notification
that no Internet access points are configured. What causes this?
A. You may have deleted the Internet access point that you selected
during the activation. With no defined Internet access point, the
application cannot check for updates. Go to the Update settings view
and select one of the Internet access points or create a new one.
Q. I have defined an Internet access point, but I am unable to get
the updates. What can I do?
A. Check the Internet access point settings with your operator. You
should also check that the date and time settings in your device are
correct. If you have problems connecting through WAP access points,
you should connect through the Internet.
Q. I get a notification that the update service cannot authenticate
my device. Why?
A. This error message is displayed when the update server cannot
authenticate the subscription. Reasons for the authentication failure
can be as follows:
›
The F-Secure F-Secure Mobile Security installation folder files
have been tampered.
›
There have been more than four attempts to move the F-Secure
F-Secure Mobile Security installation and service subscription to
another device.
The Internet access point settings are operator specific.
Summary of Contents for MOBILE SECURITY FOR SERIES 80
Page 1: ...F Secure Mobile Security for Series 80 User s Guide...
Page 5: ...1 ABOUT THIS GUIDE How This Guide Is Organized 2 Conventions Used in F Secure Guides 3...
Page 9: ...5 1 INTRODUCTION F Secure Mobile Security 6 Key Features 6...
Page 30: ...26 4 TROUBLESHOOTING Updates 27 Subscription 29 Firewall 29 Uninstallation 30...
Page 39: ...www f secure com...
