F-SECURE MOBILE ANTI-VIRUS FOR SMARTPHONE, User Manual

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CHAPTER 9

51

Troubleshooting

9.3

Update Service Could Not Authenticate Your
Smartphone

Q. I get a notification that the antivirus service is unable to transfer

subscription to my Smartphone. Why?

A. This error message is displayed when the update server cannot

authenticate the subscription. Reasons for the authentication failure
can be as follows:

You have accessed the F-Secure Mobile Anti-Virus installation
folder files.

There have been more than four attempts to move the F-Secure
Mobile Anti-Virus installation and service subscription to another
Smartphone.

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Summary of Contents for MOBILE ANTI-VIRUS FOR SMARTPHONE

Page 1: ...F Secure Mobile Anti Virus for Smartphone User s Guide...

Page 2: ...rporation will not be liable for any errors or omission of facts contained herein F Secure Corporation reserves the right to modify specifications cited in this document without prior notice Companies...

Page 3: ...tem Requirements 16 2 2 Installing F Secure Mobile Anti Virus 16 2 2 1 Direct Installation 16 2 2 2 Installation Using Your Computer 17 2 3 Uninstalling F Secure Mobile Anti Virus 17 Chapter 3 User In...

Page 4: ...If a Virus Is Found 41 7 1 Overview 42 7 2 Viewing Details of Infected Files 42 7 3 What to Do If a Virus Is Found 44 Chapter 8 Updating 45 8 1 Overview 46 8 2 Viewing Update Information 46 8 3 Updat...

Page 5: ...v Technical Support 65 Overview 66 Web Based Support 66 Electronic Mail Support 66 About F Secure Corporation...

Page 6: ...igure 6 1 Scanning for Viruses 35 Figure 6 2 Scanning Results 36 Figure 6 3 Not Scanned Files 38 Figure 6 4 File Details 38 Figure 7 1 Infected Files 43 Figure 7 2 Infected File Details 43 Figure 8 1...

Page 7: ...vii List of Tables Table 2 1 Smartphone Requirements 16 Table 4 1 Product Activation Screen Icons 26 Table 6 1 Scanning Results Screen Icons 37...

Page 8: ...viii...

Page 9: ...9 ABOUT THIS GUIDE How This Guide Is Organized 10 Conventions Used in F Secure Guides 11...

Page 10: ...ure Mobile Anti Virus user interface Chapter 4 Startup and Shutdown Explains how to start and shut down F Secure Mobile Anti Virus Chapter 5 Configuration Gives instructions on configuring the scannin...

Page 11: ...black is used for file and folder names for figure and table captions and for directory tree names Courier New is used for messages on your computer screen WARNING The warning symbol indicates a situ...

Page 12: ...an be used for online viewing and printing using Adobe Acrobat Reader When printing the manual please print the entire manual including the copyright and disclaimer statements For More Information Vis...

Page 13: ...13 1 INTRODUCTION F Secure Mobile Anti Virus 14 Key Features 14...

Page 14: ...server 1 2 Key Features F Secure Mobile Anti Virus has the following key features Extensive scanning The application automatically scans all files when they are accessed if you have selected real time...

Page 15: ...15 2 INSTALLATION System Requirements 16 Installing F Secure Mobile Anti Virus 16 Uninstalling F Secure Mobile Anti Virus 17...

Page 16: ...n your Smartphone 1 Transfer the installation file cab file to your Smartphone 2 In File Explorer locate the application installation package 3 Select the cab file and press the ACTION key to start th...

Page 17: ...files to your Smartphone and installs all application components into the correct folders If your Smartphone is not connected to the computer during the installation process the ActiveSync installs th...

Page 18: ...irm the removal press Yes All the application components are removed To uninstall the application using your computer 1 Close the application by pressing the Menu button and selecting Exit 2 All the a...

Page 19: ...19 3 USER INTERFACE Main View 20...

Page 20: ...s Figure 3 1 Main view 3 1 1 Main View Buttons The main view has two buttons Activate activate the application first time start up available if activation has not been completed OR Scan All scan all f...

Page 21: ...e available if activation has been completed display the Subscribe screen Settings open the Settings view to edit the Anti Virus configuration About display information about the application such as c...

Page 22: ...22...

Page 23: ...23 4 STARTUP AND SHUTDOWN Starting F Secure Mobile Anti Virus 24 Shutting Down F Secure Mobile Anti Virus 28 Hiding the User Interface 29...

Page 24: ...pted by the application For more information about the normal start up see Normal Start Up 28 4 1 1 First Time Start Up Activation Activating F Secure Mobile Anti Virus is a three step process Step 1...

Page 25: ...F Secure Mobile Anti Virus for Smartphone and purchase an activation code Type the activation code into the boxes and tap Next If your Smartphone was given to you by your work contact your Information...

Page 26: ...continue the activation process without downloading the upgrade Table 4 1 Product Activation Screen Icons Icon Description The task is currently active The task has been completed successfully The ta...

Page 27: ...one to complete the activation If new updates were downloaded you will be prompted to scan your Smartphone Press Yes If the application could not connect to the update server the updating failed or th...

Page 28: ...Anti Virus you are prompted to run a full scan To start F Secure Mobile Anti Virus 1 Open the application by pressing Start More Anti Virus 2 If you are prompted to run a virus scan press Yes 4 2 Shut...

Page 29: ...ng in the background To hide the F Secure Mobile Anti Virus user interface Press the HOME key to return to the Home screen or the BACK key to return to the previous screen The application user interfa...

Page 30: ...30...

Page 31: ...31 5 CONFIGURATION Overview 32 Setting Configuration Options 32...

Page 32: ...the Settings view by pressing the Menu button and selecting Settings 2 On the Settings screen select the desired options Real time scanning check the box to set the application to automatically scan f...

Page 33: ...33 6 VIRUS SCAN Overview 34 Scanning Options 34 Running a Manual Scan 35 Viewing Scan Results 36...

Page 34: ...r you want 6 2 Scanning Options There are two scanning options you can use real time and manual scanning Real time scanning recommended set the application to automatically scan files for malicious co...

Page 35: ...an 1 Start the application by selecting Start More Anti Virus 2 In the main view press Menu Scan All 3 The F Secure Mobile Anti Virus scans all the data on your Smartphone Figure 6 1 Scanning for Viru...

Page 36: ...is complete the scanning results are displayed If viruses were detected during scanning you are prompted to view the infections For more information on viewing infections see Viewing Details of Infec...

Page 37: ...ed Files The Not Scanned Files screen is displayed Table 6 1 Scanning Results Screen Icons Icon Explanation No infections were detected Infections were detected Scanning was stopped by user Scanned Th...

Page 38: ...ot Scanned Files To view the details of not scanned files 1 In the Not Scanned Files screen select the not scanned file and press Details Figure 6 3 Not Scanned Files 2 The File Details screen is disp...

Page 39: ...R6 39 Virus Scan The following information is displayed on a not scanned file File names Folder Size Dates when the file was Created Modified Accessed 3 Press Done to return to the Not Scanned Files s...

Page 40: ...40...

Page 41: ...41 7 WHAT TO DO IF A VIRUS IS FOUND Overview 42 Viewing Details of Infected Files 42 What to Do If a Virus Is Found 44...

Page 42: ...he infected file s 1 If the application detects viruses during a scan you are prompted to view the detected infection s 2 Press Yes to view the infected file s or No to close the view The Infected Fil...

Page 43: ...ed File Details screen displays the name of the infected file the full path a list of infections that the file contains and if the file has been quarantined Figure 7 2 Infected File Details You can fi...

Page 44: ...irmation message prompts you to confirm releasing the file 3 Press Done to return to the previous screen Action Description Delete The file is removed Quarantine The file is locked up and cannot be ac...

Page 45: ...45 8 UPDATING Overview 46 Viewing Update Information 46 Updating F Secure Mobile Anti Virus 47...

Page 46: ...Virus downloads new updates daily when it detects an open Internet connection You can also manually download the updates Only an up to date virus definition database enables finding and removing even...

Page 47: ...on Options 32 Real time scanning The status enabled disabled of real time scanning Updates The date of the last update Subscribe The expiration date of the antivirus service You should renew your subs...

Page 48: ...diately 4 If a new application upgrade is available you are prompted to download it Press Yes to download the upgrade or No to continue without downloading it 5 After you have completed downloading ne...

Page 49: ...rs 50 Unable to Connect to Update Server Update Failure 50 Update Service Could Not Authenticate Your Smartphone 51 Service Has Expired or About to Expire 52 Virus Definition Database Corrupted or Mis...

Page 50: ...and the infection You do not lose any data that the infected application kept in a separate database Only the application will be deleted and after you reinstall it you can continue to use the applica...

Page 51: ...martphone Why A This error message is displayed when the update server cannot authenticate the subscription Reasons for the authentication failure can be as follows You have accessed the F Secure Mobi...

Page 52: ...xpired or is about to expire the application notifies you by showing one of the above messages If your subscription has expired or is expiring and you want to renew it press Yes to purchase more subsc...

Page 53: ...ed Figure 9 2 Virus Definition Database Corrupted or Missing Q My virus definition database seems to be corrupted or it has not been updated for x days What should I do A You should immediately update...

Page 54: ...54...

Page 55: ...65 Technical Support Overview 66 Web Based Support 66 Electronic Mail Support 66...

Page 56: ...ecure Mobile Anti Virus for Smartphone and any other details which could help us reproduce the problem Web Based Support The F Secure Support Center can be found at http www F Secure com support and o...

Page 57: ...er Communications The latest real time virus threat scenario news are available at the F Secure Antivirus Research Team weblog at http www f secure com weblog Services for Individuals and Businesses F...

Page 58: ......

Page 59: ......

Page 60: ...www f secure com...

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