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14 

Problem 

Possible Cause  Solution 

Note 

Fire not 
turning on 

Fire not plugged 
in or switched on 
at socket 

Check plug is correctly fitted 
into socket and the socket is 
turned on. 

If all solutions have 
been tested and 
problem persists, a 
new control panel is 
required. 

Fuse blown 

Disconnect plug and inspect 
the fuse. Replace with a 13A 
fuse if broken. 

Faulty control 
panel 

If the controls do not work, 
press each control 
continuously one at a time. 
After a few cycles, the controls 
should recognize the input 
and work correctly. 

Noisy heater 

Fan clogged 

Remove the heating unit and 
remove dust from fan. 

If all solutions have 
been tested and 
problem persists, a 
new heating element/ 
fan assembly is 
required. 

Fan unbalanced/ 
catching on 
housing 

Manually re-center fan on 
each side. Check fan is not 
warped or damaged. 

Heater only 
blowing cold 
air 

Fan clogged 

Remove the heating unit and 
remove dust from fan. 

If all solutions have 
been tested and 
problem persists, a 
new heating element/ 
fan assembly is 
required. 

Faulty heating 
element 

Inspect the heating element 
and make sure all wires are 
firmly connected. 

Faulty fan motor 

Fan may be rotating to slow. 

No flame 
picture/ 
partial flame 
picture 

Loose connection  Ensure all wires are connected 

firmly. 

If all solutions have 
been tested and 
problem persists, a 
new PCB is most likely 
required. 

LED blown (If 
partial flame 
picture) 

Test the faulty LED strip using 
another LED power connector 
that you know works. If LED 
strip still doesn

’t 

work, the 

fault is most likely with the 
LED strip and not the PCB. 
 
New LED strip required. 

Damaged PCB 

New PCB required. 

Troubleshooting/ FAQ 

Summary of Contents for Celestial 600

Page 1: ...ore using this product Failure to do so could result in fire electric shock or serious personal injury CAUTION Keep this manual for future reference If you sell this product make sure this manual accompanies it Rev E Be sure to upload your fire image using ezeeglow and tag Ezee Glow on Facebook or Instagram to feature on our social media ezeeglow ezeeglowelectricfires ...

Page 2: ...nners or similar coverings Arrange cord away from traffic areas where it will not be tripped over To disconnect heater turn controls to off then remove plug from outlet Do not insert objects into ventilation or exhaust openings as this may cause an electric shock fire or damage the heater To prevent a possible fire do not block air intakes or exhaust in any manner Do not use on soft surfaces like ...

Page 3: ...d because it is not suitable for your socket or due to damage please follow the wiring instructions shown below The wires in the mains lead are coloured in accordance with the following code BROWN LIVE L BLUE NEUTRAL N GREEN YELLOW EARTH E As the colours of the wires in the mains lead of this appliance may not correspond with the coloured markings identifying the terminals in your plug please see ...

Page 4: ... a clean soft dry surface Check the parts list and make sure you have all the parts you need Please recycle all packaging material at your local recycling center You will need the following tools not included Phillips screwdriver drill and drill bit set Parts and Hardware A Electric fire B Remote Control C Instruction Manual D Artificial logs E Crystals F Charred wood flakes G L shape bracket H ST...

Page 5: ...5 Dimensions PRODUCT DIMENSIONS mm MODEL NO A B C D E F MZECEL600 600 678 150 600 801 602 MZECEL800 800 878 150 600 801 802 ...

Page 6: ...erials and apply to both recess fitting and surround fitting Minimum clearances For standard 915 x 915 surround fitting remove rubber feet and attach metal feet I to bottom of fire to assist with slip set fitting Metal feet installation leaflet included in packaging MINIMUM CLEARANCE TO COMBUSTIBLES All measurements taken from front measuring from perimeter of glass screen Bottom 0 Top 11 8 300mm ...

Page 7: ...rred flakes onto the surface of crystals Save some for later 3 Place the artificial logs on the surface of the crystals leaving a gap underneath so the fire effect is visible Figure 2 To enhance the bed further disperse the remainder of the charred wood flakes in and around each log 4 Finally when content with your fuel bed re fit the glass screen See page 12 switch the fire on and relax Figure 1 ...

Page 8: ...ION on Pages 2 and 3 Make sure the outlet is in good condition and the plug isn t loose NEVER exceed the maximum amperage for the circuit DO NOT plug other appliances into the same circuit Methods of Operation The electric fire can be operated by the control panel located on the front of the unit or the remote control See figures below Before operating please review the IMPORTANT SAFETY INFORMATIO...

Page 9: ...light turns on Flame colour changes 2 Press again until desired colour is selected HEATER HEATER button Turns heater on and off NOTE The heater only works when the flame effect is on If the flame effect is off the heater will not turn on NOTE To prevent overheating the heater blows cool air for 10 seconds before the heater turns on and after it turns off NOTE Heater overrides room temp control 1 P...

Page 10: ...sts flame brightness NOTE Flame effect stays on until power button is turned off Flame effect must be on for heater to turn on 1 Press once indicator light turns on Flame brightness changes 2 Press again until desired brightness is selected HEATER HEATER button Turns heater on and off NOTE The heater only works when the flame effect is on If the flame effect is off the heater will not turn on NOTE...

Page 11: ...rtain temperature NOTE Press hold the button for 5 seconds the temperature setting will switch from to and vice versa P 1 Press once indicator light turns on Temperature is preset at 18 5 2 Press again until desired room 6 temperature is selected 1 Set current day and time 1 Press once When MON Monday begins flashing use to select the current day 2 Press When the hour digits begin flashing use to ...

Page 12: ... will turn off completely When switching from High Heat to Low Heat the appliance will beep 3 times and the digital display will flash 88 3 times before displaying the existing heating status When switching from Low Heat to Off the appliance will beep 3 times and the digital display will flash 88 continuously To reset the heating function see operating remote control section NOTICE When the heater...

Page 13: ...ass Use a good quality glass cleaner sprayed onto the cloth or towel Dry thoroughly with a paper towel or lint free cloth NEVER use abrasive cleansers liquid sprays or any cleaner that could scratch the surface Vents Use a vacuum or duster to remove dust and dirt from the heater and vent areas Plastic Wipe gently with a damp cloth and a mild solution of dish soap and warm water NEVER use abrasive ...

Page 14: ...n unbalanced catching on housing Manually re center fan on each side Check fan is not warped or damaged Heater only blowing cold air Fan clogged Remove the heating unit and remove dust from fan If all solutions have been tested and problem persists a new heating element fan assembly is required Faulty heating element Inspect the heating element and make sure all wires are firmly connected Faulty f...

Page 15: ...ensure it adheres to all required minimum clearances as stated in this manual Thermostat setting causing heater to cut out Adjust thermostat setting to maintain desired room temp or deactivate thermostat setting Heater switching on without activation Thermostat set to keep room at certain temperature Adjust thermostat setting to maintain desired room temp or deactivate thermostat setting If all so...

Page 16: ...ent for information regarding the collection systems available If electrical appliances are disposed of in landfills or dumps hazardous substances can leak into the groundwater and get into the food chain damaging your health and well being When replacing old appliances with new ones the retailer is legally obligated to take back your old appliance for disposal free of charge ...

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