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If your instrument is in warranty contact technical support:
If your instrument is out the warranty period, you must provide a purchase order number for
the repair on your returns form.
If you need to know that cost of repair/recalibration, please send an e-mail to
All policies and procedures, forms and labels can be found in returns in the support section of
the Biochrom website: www.biochrom.co.uk.
7.3 Returns Procedure
1.
On the Biochrom website, complete the
returns authorisation form
(http://www.biochrom.co.uk/content/1/65/returns.html) and send this to Biochrom to
obtain a returns authorisation number. This number needs to be written clearly on the
outside of your returns package.
2.
Please do not send your package to us until you have received a returns authorisation
number.
3.
Download a decontamination certificate from and include this certificate with your
package. Please put a copy on the outside and inside of your package.
Please Note:
Instruments which are returned without a decontamination certificate
will not be processed. This would result in significant delays and additional
administration charges for your repair.
IMPORTANT
: For returns outside the EU, please complete your commercial invoices,
making sure that you indicate the true commercial value of the return. Please also
state the following on your invoice:
“Temporary Import – Item Returning to Supplier for Repair”
4.
Send the package to Biochrom using the address label (found on the Biochrom website:
(http://www.biochrom.co.uk/content/1/65/returns.html) and your own carrier. The
goods being returned must be securely packaged and in a manner to prevent transit
damage.
5.
Below is a checklist to make sure that you have completed all steps:
Purchase order number for repair
Return number on outside of package
Decontamination certificate included on outside and inside of package
