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IV. Basic Troubleshooting
Follow these simple steps for quick and proper troubleshooting.
1: Duplicator does not turn on or unit receives no power.
a. Check power cord and power outlet to make sure power connections are
secured.
b. Check voltage switch on the back of the duplicator to make sure power
supply is set to the correct outlet rating.
c. Test with another power cord (same as a PC power cord) to eliminate
cable failure.
2: Master disc cannot be read
a. Change the master disc. The master disc may be of poor quality or with
error(s) that can make it difficult or impossible to duplicate.
b. Remake the master disc on another disc. Master disc may be of poor
quality or with error(s) that make duplication difficult or impossible.
c. Change the source drive to one of the other drives to test.
d. Make sure the master disc is finalized in standard ISO format.
3: High failure rate
a. Change the media type. Certain types of media may not be compatible
with the optical drives. Poor-quality media can also cause high failure rate.
b. Lower the burn speed and attempt another copy process. Lowering the
speed increases the stability of the duplication process.
c. Check for available firmware updates for the unit. A firmware update may
resolve any unspecified issues.
4: Machine locks up during the copy process
a. Hold down the ESC button to abort the copy process. The copy process
will cancel and menu goes back to the last function executed.
b. If the cancel button does not work, power cycle the unit (power the unit
off, leave off for five seconds and power the unit back on).
c. Change the master disc. A master disc with error(s) or a poor quality
master disc can cause duplication to lock up at particular points during the
copy process.
5: Button(s) do not function on the unit.
a. The duplicator may be busy. Buttons pressed while the duplicator is
under processing will not perform functions unless otherwise specified.
b. Possible faulty button. Please contact our technical support department
for further information.
6: One of the drives does not open and/or LED does not light up
a. Check USB switch and make sure the switch is in the OFF position
before power is turned on if the duplicator comes with a USB port on the
back.
b. If a disc is stuck inside a drive, insert a paper clip or safety pin in the
pinhole underneath the drive door and push gently. Make sure the power is
OFF during this step. Then press the EJECT button of the drive a few times
to test the disc tray.
7: The blank CD/DVD/Blu-ray is not recognized in the writer drive(s)
