EYE-LCD-4600/5500-LE-700
61
Advised Procedure for Raising a Claim
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Consider the manual before raising a claim
See the sections on “Troubleshooting” and in the manual and check whether
the problem might be solved on-site before raising a claim referring to this
warranty.
)
Prepare necessary information
If the problem still exists the customer should try to get support from his
regional eyevis GmbH partner.
Please prepare the following information:
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Product identification and serial number of the device
•
A description of the problem in hand
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Pick-up address and contact information
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Date and place of purchase
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A description of the required service work
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Approval by eyevis
After performing an analysis of the faults and damages of the device the eyevis
GmbH will approve your warranty claim if the necessary requirements are
fulfilled. The customer will receive a service code (RMA number) and the eyevis
GmbH will prepare the service work chosen by the customer. It is the
customer’s duty to keep the product ready for collection. Should the customer
miss to deploy the defective unit for pick up, he is liable for the cost of the
replacement unit.
)
Packing
The eyevis GmbH can provide a suitable transport box on request if the
customer can not ensure to be able to pack the defect device correctly and to
label as a breakable good. The customer is liable for damages caused by the
use of an improper or unsuitable packing by the customer.
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Transport
The customer arranges for the transport of the display to the eyevis GmbH
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Service code: RMA number
The customer should have his service code ready for any further contacts with
the eyevis GmbH in connection with this warranty claim.
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Costs for not covered by warranty defects
The eyevis GmbH reserves the right to charge the customer for incurred costs
caused by complaints concerning defects or faults that are not covered by this
warranty.
Legal and other Claims
There are no express or implied warranties, representations or conditions other
than those stated in this warranty. Other legal or contractual claims, also
towards the seller of the product, are excluded as far as the eyevis GmbH has
provided service based on this warranty.
This warranty does not affect or has influence on other legal guarantee claims
or other contractual claims of the customer towards the seller of the product.
These claims can be made alternatively to the claims referred to in this
warranty document.
Summary of Contents for eyeLCD-4600-LE-700
Page 64: ...EYE LCD 4600 5500 LE 700 64 APPENDIX DIMENSIONS EYE LCD 4600 LE 700 ...
Page 65: ...EYE LCD 4600 5500 LE 700 65 APPENDIX DIMENSIONS EYE LCD 5500 LE 700 ...
Page 69: ...EYE LCD 4600 5500 LE 700 69 Appendix Wall Mount Safety Notes ...
Page 70: ...EYE LCD 4600 5500 LE 700 70 ...
Page 81: ...Notes Notizen ...
