ESP-LWQX-1000
39
WARRANTY TERMS AND CONDITIONS
DURATION AND VALIDITY OF WARRANTY
The specified product is under warranty for 24 months beginning from the
date of delivery by eyevis GmbH, valid for European Union. 12 Months applies
to products that were purchased outside the European Union. Warranty
services during the warranty period do not extend the validity period of the
warranty.
PROOF OF PURCHASE
The sales agreement or the invoice (original invoice with serial number) of the
first purchaser must be presented as proof of purchase to claim warranty
services. If the customer cannot provide this evidence of purchase, the
warranty period is dated back to the date of purchase at the distributor (first
supplier) plus one month.
WARRANTY SERVICE OR EXCHANGE DURING WARRANTY PERIOD
If the product shows any faults or defects during the warranty period, eyevis
GmbH provides the following services in compliance with the warranty:
)
Defective on arrival
If the product is Dead On Arrival (DOA), the customer has to return the product
to the specialist supplier (point of purchase) within 14 days for a new
replacement. If the customer does not return the product within 14 days the
product will be treated under usual terms of warranty.
)
Return-to-Base-Warranty (Bring-In Warranty)
Defective parts or products must be sent back carriage free to eyevis. In certain
circumstances can the product sent back to the specialist supplier (place of
purchase) or to eyevis service centre (land of purchase).
In the event that the product requiring repair under warranty, the customer is
responsible for the cost of transportation to eyevis. Eyevis bears only the
one-way costs for the reshipment of repaired or exchanged products to the
customer. During in transit the goods are at the owner’s risk.
)
Repair and return
The defective product is sent to eyevis by the customer and is repaired within
21 days. In this case eyevis bears the costs for eventually required components
or the arising working time, as well as for the costs for the reshipment to the
customer.
)
Temporary exchange equipment during repair time
(only Products under Warranty)
Bring-in warranty. The customer can request for an temporary exchange
product during the repair time, if the product under warranty cannot be
repaired within 30 days. In dependence of availability Eyevis decides whether
the equipment can be replaced. Any costs of a return delivery of the exchange
equipment, are borne by the customer.
)
Warranty on repairs
As a general rule repairs or replacements does not extend or restart the
warranty period. The repaired parts/components will be treated under
warranty for 3 months for same kind of problems.
