Recommended procedure for liability claims
Refer to the
Malfunctions and Troubleshooting
section from page 42
onwards and check if the problem could be rectified on-site before
claiming for a warranty service.
If the problem continues, the customer should claim for support from
his/her regional eyevis GmbH partner. Please have the following
information ready:
•
Product ID and serial number of the device
•
A description of the problem
•
Pick-up address and contact information
•
Date and place of purchase
•
A description of the required service work
Once the device's faults and damages have been analysed, eyevis GmbH
shall accept the warranty claims if the necessary conditions have been
fulfilled. The customer shall receive a service code and eyevis GmbH will
perform the service work requested by the customer. The customer shall
be obliged to have the product ready for collection (in cases of DOA, the
product must be equipped with all cables and mains adapters before it is
packaged into the box). If the customer fails to have the device ready for
collection, he/she shall be obliged to bear the costs for the replacement
device.
eyevis GmbH can provide a suitable transport box on request if the
customer cannot ensure that the device is packaged correctly and
labelled as breakable goods. The customer shall be liable for damages
caused by the use of improper and unsuitable packing by the customer.
The customer shall be responsible for arranging the transport of the
display to eyevis GmbH.
The customer shall have his/her service code ready for any further
contacts with eyevis GmbH concerning this warranty claim.
eyevis GmbH shall reserve the right to invoice the customer for costs
incurred by complaints made about defects or faults that are not covered
by this warranty.
Legal and other claims
No other express or implied warranties, representations or conditions are
available other than those stated in this warranty. Other legal or
contractual claims, even those made to the supplier of the product, are
excluded as far as eyevis GmbH has provided the service based on this
warranty.
This warranty does not affect nor has influence on other legal warranty
claims or other contractual claims between the customer and the
supplier of the product. These claims can be made independently to the
claims referred to in this warranty document.
66
EC CUBE with LED Projection Engine
wArrAnty terMs And conditions
