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What is not covered under the manufacturer’s limited warranty?
The manufacturer’s limited warranty does not cover:
•
Software not provided by EyeTech including but not limited to, the operating system and
software added to EyeTech products
•
Products and accessories not provided by EyeTech
•
Problems that result, directly or indirectly, from:
o
External causes such as accident, abuse, loss, misuse or problems with electrical power
o
Servicing not authorized by EyeTech
o
Usage that is not in accordance with product instructions
o
Failure to follow the product instructions or failure to perform preventive maintenance
o
Using accessories, parts, or components not supplied by EyeTech
o
Commercial hardware products that use, or in which have been installed, or
components that have not been provided by EyeTech
o
Products with missing or altered service tags or serial numbers
o
Normal wear and tear of device or internal battery
When does the warranty period start?
The manufacturer’s limited warranty begins from the date the product is shipped. The ship date can be
found on the packing slip received with your device purchase.
What do I do if I need support?
EyeTech can be reached via email or by phone at any time.. Please ensure you have your device serial
number ready in order to receive prompt support.
1-888-539-3832, Ext 106
How is shipping handled when sending a device in for repair?
The client is responsible for shipping costs to our repair centers and ensuring that devices are packaged
properly and safely when being sent in for repair.
EyeTech is not responsible for any damages incurred due to improper packaging or shipping methods.
A RMA (Return Material Authorization) number will be issued to your repair upon acceptance of a
warranty repair claim. RMA numbers must be clearly labeled on the outside of shipping boxes for device
repair shipments to be accepted.
EyeTech will cover return shipping costs after a device has been repaired.
