4.6 Trouble Shooting
Problem
Action
Does not feed paper or has
a paper jam.
•
Remove any jammed supply
•
Reload paper supply
Does not print
•
Check or replace the printer’s battery
•
Make sure the paper supply is loaded correctly, not
backwards.
•
Verify communication between the host device and
the printer by disconnecting the communication
cable and performing a printer self test.
Light printing
•
Check or recharge the battery
•
Adjust the print contrast through print application.
Voids in printing
•
Clean the print head following the cleaning
instruction listed in
Section 4.1
.
Red (Error) LED on
•
Check that paper roll is not out
•
Error reading MCR
•
After extended printing, print head may be hot;
printer will pause before resuming printing.
If the problem is not identified following above trouble shooting guide, contact Extech
Technical Support. Support numbers and Email addresses are listed at
Section 6
of this
manual.
Other than routine cleaning and other maintenance described in Section 4, the
printer is not intended to be serviced by the user. It must be returned to an
Authorized Service Center. Under no circumstances should the user attempt to
take the printer apart
.
1500T User’s Guide
Rev 2.1
25
