12
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using igniter
• LP gas tank valve is closed
• Make sure regulator is securely attached to the LP gas tank per “Installing LP
Gas Tank,” then turn LP gas tank valve to “OPEN”
• LP gas tank is low or empty
• Exchange, refill or replace LP gas tank
• LP gas Leak
• Turn LP gas tank valve to “CLOSED”
• Wait 5 minutes for gas to clear
• Follow “Checking for Leaks” section
• Wires or electrode covered with cooking residue
• Clean wire and/or electrode with rubbing alcohol
• Electrode and burners are wet
• Wipe dry with cloth
• Electrode cracked/broken - sparks at crack
• Replacement part(s) may be needed - contact Customer Care at
1 .800 .694 .0013
• Wire loose or disconnected
• Reconnect wire or replacement part(s) may be needed - contact Customer
Care at 1 .800 .694 .0013
• Wire is shorting (sparking) between ignitor and
electrode
• Replacement part(s) may be needed - contact Customer Care at
1 .800 .694 .0013
• Bad igniter
• Replacement part(s) may be needed - contact Customer Care at
1 .800 .694 .0013
Burner will not light with match
• No gas flow
• Check if LP gas tank is empty
A . If empty, exchange, refill or replace LP gas tank
B . If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height” (see below)
• LP gas tank is low or empty
• Exchange, refill or replace LP gas tank
• LP gas
• Turn LP gas tank valve to “CLOSED”
• Wait 5 minutes for gas to clear
• Follow “Checking for Leaks” section
• Coupling nut and regulator not fully connected
• Turn the coupling nut about one-half to three-quarters additional turn until
solid stop .
Tighten by hand only - do NOT use tools
• Obstruction of gas flow
• Clear burner/venturi tube
• Check for bent or kinked hose
• Disengagement of burner to valve
• Reengage burner and valve
• Spider webs or insect nest in venturi
• Clean burner/venturi tube
• Burner ports clogged or blocked
• Clean burner ports
Sudden drop in gas flow or reduced flame height
• Out of gas
• Exchange, refill or replace LP gas tank
• Overfilling prevention device may have been activated
1 . Turn control knobs to “ OFF”
2 . Wait 30 seconds and light grill
3 . If flames are still too low, reset the overfilling prevention device:
a . Turn control knob(s) “ OFF”
b . Turn LP gas tank valve to “CLOSED”
c . Disconnect regulator
d . Turn control knobs to (HIGH)
e . Wait 1 minute
f . Turn control knobs to “ OFF”
g . Reconnect regulator and leak check connections, being careful not to
fully open valve
h . Light grill per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner
• Burner ports are clogged or blocked
• Clean burner ports
Flame is yellow or orange
• New burner may have residual manufacturing oils
• Burn grill for 15 minutes on (HIGH) with the lid closed
• Spider webs or insect nest in venturi
• Clean venturi
• Food residue, grease, etc . on burners
• Clean burner
• Poor alignment of valve to burner/venturi tube
• Ensure burner/venturi tube is properly engaged with valve
Flame goes out
• High or gusting winds
• Do not use grill in high winds
• Low on LP Gas
• Exchange, refill or replace LP gas tank
• Overfilling prevention device may have been activated • Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Flare-up
• Grease buildup
• Remove and clean all grill parts per “Cleaning and Care” section
• Excess fat in meat
• Trim fat from meat before grilling
• Excessive cooking temperature
• Adjust to lower cooking temperature
Persistent grease fire
• Grease trapped by food buildup around burner system
• Turn control knobs to “ OFF”
• Turn LP gas tank valve to “CLOSED”
• Leave lid in closed position and let fire burn out
• After grill cools, remove and clean all parts per “Cleaning and Care” section
Flashback (fire in burner tube(s))
• Burner and/or burner/venturi tube are blocked
• Clean burners and/or burner/venturi tube
Inside of lid is peeling (like paint peeling)
• Baked on grease buildup has turned to carbon and is
flaking off .
• Clean all grill parts per “Cleaning and Care” section .
