EXFO OTH-7000, User Manual

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Troubleshooting
Optical Test Head
59
Contacting the Technical Support Group
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO Web site at www.exfo.com.
If you have comments or suggestions about this user documentation, you
can send them to customer.feedback.manual@exfo.com.
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.
Transportation
Maintain a temperature range within specifications when transporting the
unit. Transportation damage can occur from improper handling. The
following steps are recommended to minimize the possibility of damage:
³
Pack the unit in its original packing material when shipping.
³
Avoid high humidity or large temperature fluctuations.
³
Keep the unit out of direct sunlight.
³
Avoid unnecessary shocks and vibrations.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224
support@exfo.com