© 2015 Excel, part of Van Os Medical B.V.
Koperslagerij 3 | 4651 SK Steenbergen | The Netherlands | T: +31 (0)167-573020 | E: [email protected] | W:
www.vanosmedical.com
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User manual
| Excel G-Evolution
User manual
| Excel G-Evolution
10. Warranty
Your user manual is also the warranty form. Enter the relevant data on page five and keep this user manual
carefully.
10.1
Warranty application
On your wheelchair is factory warranty applicable. It could also be possible that your dealer offers an additional
warranty. However, in this user manual we are assuming the only warranty is the one given by Van Os Medical.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or
institutional use). The warranty is limited to defects to materials and possible hidden shortages. Van Os Medical
guarantees the following components on your Excel G-Evolution wheelchair:
•
Warranty period on side- and crossframe: 10 years;
•
Warranty period wheels, hand brakes, front forks, arm rests, footrests and all components not stated here
under: 2 years;
•
No warranty on: upholstered components like seat and back upholstery and rigid arms, plastic parts as foot
plates, coating and rubber parts, tyres and inner tubes.
10.2
Warranty conditions
The warranty period starts upon the date of purchase of your wheelchair. If within the warranty period, your
wheelchair will be defect, it will be repaired or replaced. However you do need to provide to Van Os Medical
a complete filled in warranty registration form or a copy of the bill with date of purchase. Without a warranty
registration form or a proof of the purchase date the warranty will start at the date when Van Os Medical sent the
invoice to the dealer.
Repairs and replacement must be performed by an authorized Van Os Medical service agent. To qualify for the
warranty, your wheelchair must require the care standards. Furthermore, if a problem occurs, you need to fully
inform the Van Os Medical service agent immediately. If you use the wheelchair outside the designated area of the
Van Os Medical service agent, you can repair your wheelchair by any other, by the factory approved, service agent.
When parts of the wheelchair, within 24 months after the commence date, needs reparation or replacement, as a
result of a manufactory or material error and the wheelchair is with its first owner, the part or parts will be
repaired or replaced free of charge.
This warranty does not include any labour charges incurred by replacements. Replaced or repaired parts fall under
the same warranty conditions as the original wheelchair. Worn parts are normally not guaranteed, unless these
parts are worn as a direct result of an original manufacturer defect. These parts are for example upholstery, tyres,
inner tubes and similar kinds of parts. The warranty conditions above describe all wheelchair parts, and are applied
for the models bought at the normal price.
