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SOFTENER INSTALLATION AND USER GUIDE
BARRIE • ONTARIO • CANADA 705.733.8900 WWW.EXCALIBURWATER.COM
Problem
Possible Cause
Solution
13. E1, Err – 1001, Err – 101 =
Control unable to sense motor
movement
a. Motor not inserted full to
engage pinion, motor wires
broken or disconnected
a. Disconnect power, make sure motor is fully engaged,
check for broken wires, make sure two pin connector on
motor is
connected to the two pin connection on the PC
Board labeled MOTOR. Press NEXT and REGEN buttons
for 3 seconds to resynchronize software with piston
position or disconnect power supply from PC Board for 5
seconds and then reconnect.
b. PC Board not properly snapped
into drive bracket
b. Properly snap PC Board into drive bracket and then
Press NEXT and REGEN buttons for 3 seconds to
resynchronize software with piston position or
disconnect power supply from PC Board for 5 seconds
and then reconnect.
c. Missing reduction gears
c. Replace missing gears
14. E2, Err – 1002, Err – 102 =
Control valve motor ran too
short and was unable to find
the next cycle position and
stalled
a. Foreign material is lodged in
control valve
a. Open up control valve and pull out piston assembly and
seal/ stack assembly for inspection. Press NEXT and
REGEN buttons for 3 seconds to resynchronize software
with piston position or disconnect power supply from PC
Board for 5 seconds and then reconnect.
b. Mechanical binding
b. Check piston and seal/ stack assembly, check reduction
gears, check drive bracket and main drive gear interface.
Press NEXT and REGEN buttons for 3 seconds to
resynchronize software with piston position or
disconnect power supply from PC Board for 5 seconds
and then reconnect.
c. Main drive gear too tight
c. Loosen main drive gear. Press NEXT and REGEN buttons
for 3 seconds to
resynchronize software with piston
position or disconnect power supply from PC Board for 5
seconds and then reconnect.
d. Improper voltage being
delivered to PC Board
d. Verify that proper voltage is being supplied. Press NEXT
and REGEN buttons for 3 seconds to resynchronize
software with piston position or disconnect power
supply from PC Board for 5 seconds and then reconnect.
15. E3, Err – 1003, Err – 103 =
Control valve motor ran too
long and was unable to find the
next cycle position
a. Motor failure during a
regeneration
a. Check motor connections then Press NEXT and REGEN
buttons for 3 seconds to resynchronize software with
piston position or disconnect power supply from PC
Board for 5 seconds and then reconnect.
b. Foreign matter built up on
piston and stack assemblies
creating friction and drag
enough to time out motor
b. Replace piston and stack assemblies. Press NEXT and
REGEN buttons for 3 seconds to resynchronize software
with piston position or disconnect power supply from PC
Board for 5 seconds and then reconnect.
c. Drive bracket not snapped in
properly and out enough that
reduction gears and drive gear
do not interface
c. Snap drive bracket in properly then Press NEXT and
REGEN buttons for 3 seconds to resynchronize software
with piston position or disconnect power supply from PC
Board for 5 seconds and then reconnect.
16. Err – 1004, Err – 104 = Control
valve motor ran too long and
timed out trying to reach home
position
a. Drive bracket not snapped in
properly and out enough that
reduction gears and drive gear do
not interface
a. Snap drive bracket in properly then Press NEXT and REGEN
buttons for 3 seconds to resynchronize software with piston
position or disconnect power supply from PC Board for 5
seconds and then reconnect.
