EWS, Inc. / Environmental Water Systems
4.1-19
www.EWSWATER.com office: 702-256-8182 (m-f; 8:30-4:30, pst) fax: 702-256-3744 [email protected]
Trouble Shooting Guide - Drinking Water Filtration Systems
Possible Causes
Spout needs to be re-inserted
O-ring issue at inserted brass
piece or “T” that holds and oper-
ates handle
Dispenser connections need to be
properly made
All connections need to be
properly made
Various causes to inspect.
Saddle tapping valve may not be
applicable or installed correctly
Misaligned, damaged or
missing o-ring
Cracked housing due to pressure
issues, misaligned filter replace-
ment and/or overtightening
At Cap: Misaligned, damaged or
missing o-ring
Cracked housing due to pressure
issues, misuse, and/or
overtightening
Lamp damaged, lamp cord has not
been connected, transformer is not
plugged in, connected to wrong
type of outlet or lamp has burned
out
•
Need to replace filters
•
System needs disinfecting
•
System was idle, stored or
misused for a long period of time.
•
System under unfavorable condi-
tions or changing water conditions
•
Hydrogen sulfide, iron, manga-
nese is in the household water
supply
•
System misapplied
•
New installation, changing filters,
disinfecting the system
•
Open/close and open of water
supply to home or in home
Problem
Leak at the supplied
dispenser/faucet spout
Leak at the supplied
dispenser/faucet base by
handle (brass “T”)
Leak at the connection to
supplied dispenser/faucet
Leak at another Mfg’s faucet
and/or connection to another
device
Leak at Inlet Water Supply
Connection
Leak at cartridge housing
Leak at UV housing
UV not working
Unpleasant taste and/or odor
Metallic flavor
Discoloration
Rotten egg smell from water
Cloudy water
Solution
•
Spout pulls out from faucet body that’s why it swivels.
Spout has 2 o-rings at base and is inserted
completely into bottom of body to prevent leaking.
•
Replace the supplied faucet dispenser
(item# depends on any finish option)
•
Check connections at various locations and
re-connect, re-insert, tighten and/or correct.
•
Consult with Mfg of other product and/or installer to
check connections at various locations and recon-
nect, re-insert, tighten and/or correct.
•
Check connections and/or correct.
•
Follow the inlet supply water instructions in this
manual and/or install the preferred inlet connection
•
Locate and align O-ring into groove inside housing
•
Replace simple part (item # h-f-o-ring)
•
Replace part (item # h-filter) and correct issue that
caused the problem (no plumbing needed)
•
Locate and align O-ring into groove inside cap
•
Replace part (item # h-uv) and correct issue that
caused the problem (no plumbing needed)
•
Connect lamp cord and/or Plug in transformer.
•
Make sure unit plugged into an unswtiched electrical
outlet. Check GFI reset. Surge suppression is highly
recommended
•
Replace UV Lamp
•
Replace filters and follow start up procedures
•
Follow disinfection procedure
•
Flush system by running water, replace filters and/or
disinfect
•
Determine what changed in your water supply and
Flush, Replace and/or Disinfect, or change type of
water treatment system based on local water condi-
tions. Call your municipality or have your well tested.
•
Hydrogen sulfide, iron and manganese must be
removed from household water supply before filter
system. Visit our web site for other systems.
•
Specify the correct system for the application
It is simply - air. Check by filling glass and watch air
dissipate. Run and flush system for several minutes.
Sometimes it takes 24 - 48 hours to totally clear due
to the full bed depth of our filters
