18
Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States of
America
Horizon Service
Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.
com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
Horizon Product
Support
(Product Technical
Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2305
Sales
888-959-2305
United Kingdom
Service/Parts/
Sales: Horizon
Hobby Limited
Units 1–4 , Ployters Rd
Staple Tye, Harlow,
Essex, CM18 7NS, United
Kingdom
+44 (0) 1279 641 097
Germany
Horizon
Technischer
Service
Christian-Junge-Straße 1
25337 Elmshorn,
Germany
Sales: Horizon
Hobby GmbH
+49 (0) 4121 2655 100
France
Service/Parts/
Sales: Horizon
Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
China
Service/Parts/
Sales: Horizon
Hobby – China
Room 506, No. 97
Changshou Rd.
Shanghai, China
200060
+86 (021) 5180 9868
NOTICE: Do not ship lipo batteries to Horizon.
If you have any issue with a lipo battery,
please contact the appropriate Horizon product
Support office.
Warranty Requirements - for Warranty
consideration, you must include your original
sales receipt verifying the proof-of-purchase
date.
Provided warranty conditions have been
met, your Product will be serviced or replaced
free of charge. Service or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Service - Should your service
not be covered by warranty, service will be
completed and payment will be required
without notification or estimate of the expense
unless the expense exceeds 50% of the retail
purchase cost.
By submitting the item for
service you are agreeing to payment of the
service without notification. Service estimates
are available upon request. You must include
this request with your item submitted for
service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight.
Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any
item to Horizon for service, you are agreeing
to Horizon’s Terms and Conditions found on
our website http://www.horizonhobby.com/
content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to
product compliant in the country of use and
ownership. If received, a non-compliant product
will not be serviced. further, the sender will be
responsible for arranging return shipment of
the un-serviced product, through a carrier of the
sender’s choice and at the sender’s expense.
Horizon will hold non-compliant product for a
period of 60 days from notification, after which
it will be discarded.
