44
U
Up
pg
grra
ad
de
e tth
he
e p
prriin
ntt q
qu
ua
alliittyy
The following information will help you solve potential print quality problems that can arise when using
your printer. If, despite this information, you cannot solve the problem, contact your Evolis dealer.
N
No
otth
hiin
ng
g p
prriin
ntts
s
1. Check your equipment’s power supply.
Make sure that:
■
The power cord is correctly connected to the printer and to a working outlet.
■
The switch on the back of the printer is ON (1)
■
The printer is powered. The display must show the Ready message and the status LED
must be fixed green in color
■
The power supply used is the one shipped with the printer
2. Check the card feeder and the card in the printer itself
■
Verify the presence of cards in the feeder
■
Check that there is no jamming. In that case, the status LED would be red
3. Check the ribbon and the laminating film
■
Make sure the ribbon and the laminating film are correctly installed and that the printer
head bracket is tight.
4. Print a test card
See the chapter “Print and interpret a test card”
5. Check the printer’s interface cable
■
Check the connection to the computer and to the printer.
■
Try using another cable of the same type.
6. Check the print driver
■
Check for the presence of the print driver of the Securion printer in the Windows parameters
■
Check the computer’s printing parameters
■
Make sure the Securion printer is selected as the default printer.
A
A b
blla
an
nk
k c
ca
arrd
d iis
s e
ejje
ec
ctte
ed
d ffrro
om
m tth
he
e p
prriin
ntte
err
1. Check the ribbon
■
Make sure the ribbon is not finished or cut. Replace or reinstall the ribbon, as necessary.
2. Check the printer interface cable
■
Check the printer’s interface cable
■
Check the connection to the computer and to the printer
■
Try using another cable of the same type.
3. Components of the print head are perhaps damaged
■
Print a test card.
If the test card does not print, contact your dealer for a replacement for the print head