Evolis EDIKIO FLEX User Manual Download

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EDIKIO

FLEX

TECHNICAL SUPPORT

If you are having difficulties configuring or using your printer, read this manual carefully.
If you need additional technical help, you will find a great deal of information on using and troubleshooting Edikio printers on the Evolis website at

www.edikio.com

, under

Support

. In this section, you can download the updates for the printer driver and the firmware, and access the FAQ

, training

videos, etc. You can also find this content on the

www.evolis.com

website, under

Drivers & Support

Edikio by Evolis partner network

For any unresolved technical problems, contact an Edikio by Evolis reseller. If you do not know any Edikio by Evolis resellers, visit the

www.evolis.com

website and send us your query. Evolis will pass on the contact details of your nearest Edikio by Evolis reseller. When calling an Edikio by Evolis

reseller, you will need to be close to your computer and ready to provide the following information:

The printer model and serial number

The configuration and operating system that you are using

A description of the incident that has occurred

A description of the steps that you have taken to resolve the problem

FAQs: * Frequently Asked Questions

Summary of Contents for EDIKIO FLEX

Page 2: ...lders WARRANTY Please refer to the warranty conditions supplied with your printer for terms and restrictions ENVIRONMENTAL INFORMATION Evolis is committed to helping the environment by reducing the energy consumption of its products RECYCLING END OF LIFE PRODUCTS Manufacturing the equipment that you have purchased required the extraction and use of natural resources This equipment may contain mate...

Page 3: ...nter driver and software updates Once on the website click Support then Register your card printer and fill out all the fields specifying the model and serial number found on your printer GETTING STARTED The purpose of this user guide is to support you step by step in discovering your printer and how it works Please take some time to read it to learn more about your printer and its features and to...

Page 4: ...ght 1 GETTING STARTED UNPACKING Your printer is supplied with several accessories that should be checked on receipt The list of accessories may vary depending on your location The printer is shipped in special packaging designed to prevent any damage in transit If you notice any visible damage please contact the shipping company and immediately inform your Edikio by Evolis reseller who will tell y...

Page 5: ...CRIPTION OF THE PRINTER AND ITS FUNCTIONS A Card feeder B Output hopper C Control panel D USB port type A E USB port type B F Ethernet port G Power cable socket H Space for Kensington lock I Rear housing A B D E F G H I C Control button Cards and ribbon Cleaning Printer Wi Fi optional ...

Page 6: ...ted from the power supply unplugged before carrying out any work on it J Thermal print head K Side panel opening mechanism L Cleaning roller M Card thickness adjustment gauge N Dust filter O Serial number label Carefully follow the steps in the Quick Start Guide supplied with your printer to set it up and install it correctly NOTE L M J K N O ...

Page 7: ... to the section on printer driver installation in this chapter for further details and follow the instructions carefully Remove the sticker that covers the connection ports at the back of the printer Connect the power cable to the power supply unit then plug the power cable jack into the printer Next plug the end of the power cable into a grounded power socket The printer is powered on the printer...

Page 8: ...ausing damage to it The use of ribbons from other suppliers is likely to damage your printer and will void the manufacturer s printer warranty For optimum print quality we recommend that you clean the printer fully every time the ribbon is changed See the Servicing and Maintenance chapter of this manual Fitting the ribbon Open the cover Close the cover and press until you hear a click NOTE ...

Page 9: ...he cards so as to preserve print quality Not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust Cards Open the card feeder Insert the cards 50 cards maximum with 0 76 mm thickness Hold and insert the cards as illustrated in the diagram Close the feeder NOTE Loading the cards ...

Page 10: ...the print cycle is complete the cards are issued into the output hopper below the card feeder This output hopper is designed to collect the printed cards The printer is equipped with an output hopper with a maximum capacity of 25 x 0 76 mm cards ...

Page 11: ... to left to the desired card thickness Adjusting the card thickness The printer is equipped with a manual card thickness adjustment system which can be reached via the cover when open The printer accepts cards between 0 5 mm and 0 76 mm thick 20 or 30 mil The factory setting for card thickness is 0 76 mm To adjust card thickness ...

Page 12: ... the computer more intuitive It is also A print center that monitors printers indicating the printer status remaining capacity of the ribbon etc A powerful tool to support printer setup A notification center that alerts users when their intervention is required A printer maintenance and administration point A series of wizards to guide you through cleaning and update operations etc A diagnostic to...

Page 13: ...he bottom left of your screen in the Windows task bar select All Programs Evolis Card Printer Edikio Printer Suite Edikio Print Center The application displays all of the Edikio printers installed Select the desired printer Right click the name of the printer select Properties to access the setup area or double click the printer name Pay attention to the settings defined under the printer driver P...

Page 14: ...to the status of the printer Green Printer ready Orange Information message issued printing stopped Red Warning message issued printing stopped Grey Printer in Sleep mode disconnected or communication interrupted When a notification is issued it is displayed in a window of the following type Get additional help from the Evolis support site requires an Internet connection Interrupt the print job Th...

Page 15: ...he MS Word application Under Orientation select Landscape Change the size of your document by selecting type CR80 or by customizing the document to the dimensions you require CR80 credit card format 8 6 cm x 5 4 cm long card format 120 mm 120 mm x 50 mm long card format 150 mm 150 mm x 50 mm You are ready to customize your card by adding the various items that go to make up a card Logo and illustr...

Page 16: ...e table and preview the result in real time Easy searching for a product in your list of items Customizeyourpricetagwithtext pictograms barcodes geometric shapes images etc Benefit from special content designed for your business sample databases card templates and images relevant to your activity The Edikio software is available in three editions suitable for all the needs of professional food ret...

Page 17: ...and WINS resolution Printer connected in a subnet with fixed IP address and no WINS resolution The printer may be identified on the network in two ways By its Hostname NETBIOS By its IP address In addition the Ethernet connection wizard will automatically detect all the Edikio printers installed The configurable settings are Printer IP address Subnet mask Gateway WINS server Edikio printers with a...

Page 18: ...e cards that are free of foreign bodies The frequency and quality of cleaning are decisive factors enabling users to extend the print head s useful life and to ensure excellent print quality Particular care must therefore be taken with cleaning Users must comply with the servicing and maintenance instructions provided in this chapter In addition the use of Evolis brand ribbons Evolis High Trust wi...

Page 19: ...ed cleaning cycle whenever the ribbon is changed Mandatory cleaning cycle when the cleaning warning is triggered Servicing accessory adhesive cleaning card Your printer is fitted with a cleaning warning system which is triggered after a certain number of cards have been inserted You should proceed with the routine cleaning of your printer as soon as the warning is triggered If you continue to run ...

Page 20: ...through the printer cleans the cleaning roller in order to maintain print quality and extend the service life of the print head 1 Open the printer cover 2 Remove the ribbon as shown on the diagram 3 Using the gauge adjust the card thickness to the MAX position 30 mil 4 Close the cover and make sure it has clicked shut 1 2 3 4 ...

Page 21: ...e film from the adhesive card 1 and insert the cleaning card into the feeder as shown adhesive side up 2 Cleaning starts 9 The used cleaning card will be automatically ejected into the output hopper 6 7 8 9 Before using your printer remember to readjust the gauge to the desired card thickness NOTE Routine cleaning may also be launched from the Edikio Print Center by clicking on Start cleaning EPC ...

Page 22: ... T shaped card is used to clean the card feed rollers Follow the steps below for advanced cleaning Printer servicing Recommended cleaning cycle every 5 routine cleaning cycles Servicing accessory alcohol soaked T shaped card and adhesive card NOTE Follow the procedure below 1 Open the printer cover 2 Remove the ribbon as shown on the diagram 3 Using the gauge adjust the card thickness to the MAX p...

Page 23: ...inued 5 Open the card feeder 6 Remove any cards in the feeder if necessary 7 Double click the control button before inserting the cleaning card 8 Take the T shaped cleaning card and insert it in the feeder as shown Cleaning starts 5 6 7 8 ...

Page 24: ...ed adhesive card is automatically ejected into the output hopper Wait for 2 minutes after cleaning before using your printer Before using your printer remember to readjust the gauge to the desired card thickness Please note the T shaped card must be used immediately after the bag is opened Advanced cleaning may also be launched from the Edikio Print Center by clicking on Start cleaning NOTE EPC 9 ...

Page 25: ...d affect print quality or permanently damage the print head Servicing the print head 1 2 3 4 Wait for 2 minutes after cleaning before using your printer NOTE The cleaning pen can be used up to 8 times for cleaning the print head Follow the procedure below 1 Take the cleaning pen and remove the lid 2 Unplug the power supply open the cover and find the print head 3 Gently rub the pen from left to ri...

Page 26: ...our work environment 1 Open the printer cover Locate the dust filter 2 Remove the filter by pulling it up and sliding to release it completely 3 Once the filter has been removed take one of the Evolis High Trust cleaning wipes 4 Clean the filter by brushing it with the wipe on each side 5 To put it back insert it in place groove facing you and push it down until it clicks into position 6 Close the...

Page 27: ...is reseller WARNINGS AND DIAGNOSTICS Although the Edikio printer was designed to work independently and keep user intervention to a minimum it may be useful for you to know the main warning messages Control panel warnings OFF STEADY LIGHT FLASHING CONTROL BUTTON STATUS Bouton poussoir Imprimante Nettoyage Cartes et ruban Wi Fi option Control button Cards and ribbon Cleaning Printer Wi Fi optional ...

Page 28: ...r the process starts again Error loading cards Check the cards are loaded For any other problems contact your Edikio by Evolis reseller PRINTER READY The printer is ready to receive data PROCESSING The printer is receiving data PRINTER COVER OPEN The printer cover is open Close the cover The printer restarts MECHANICAL ERROR Card jammed in the printer Mechanical component fault Open the cover and ...

Page 29: ...TE The printer is updating its firmware The printer is operational again following the update Wi Fi ENABLED option The wireless connection is enabled You can start printing ADVANCED CLEANING The printer requires advanced cleaning Cf page 20 ROUTINE CLEANING after 1 000 cards inserted The printer must be cleaned Cf page 20 CLEANING after 1 200 cards inserted The printer must be cleaned for the warr...

Page 30: ...inter 3 Press the control button for four to five seconds until it goes out 4 Press the control button again and hold 5 The control button lights up 6 Release the control button once the light flashes 7 The test card is printed in color if a color ribbon is fitted in the printer or monochrome if the ribbon is monochrome 8 The printed card is ejected into the hopper You can also print the technical...

Page 31: ...you are using the power supply unit provided with the printer 3 Check the USB cable Check that the printer is connected to your computer via the USB cable 4 Check the ribbon Check that the ribbon is fitted correctly and that the cover is closed 5 Check the cards Check that there are cards in the card feeder Check that no cards are jammed in the printer 6 Print a test card Please refer to the previ...

Page 32: ...y or damaged Clean or replace the print head Blurred image The ribbon is not correctly fitted Check that the ribbon is correctly positioned in the printer Poor ribbon synchronization Open and close the printer cover to synchronize the ribbon Dirty printer or cleaning roller Clean the printer Use of incompatible cards Check that the cards used match the specifications We recommend that you purchase...

Page 33: ... Check the connection between the computer and the printer 3 Check that the printer is clean Clean the printer especially the cleaning roller See the servicing chapter 4 Check that the cards are clean Keep your cards protected from dust 5 Check the ribbon Check that the ribbon is installed correctly Check that the ribbon spools freely 6 Check the print head If straight horizontal lines appear on t...

Page 34: ...card always push the top one first 3 Replace the ribbon then close the printer cover To prevent card jams 1 Check that the card thickness gauge is correctly adjusted 2 Check that the thickness of the cards used matches the specifications in Appendix A Technical specifications in this manual 3 Check that the cards are not bent Keep them in a horizontal position 4 Check that the cards are not stuck ...

Page 35: ...y However it may sometimes need to be replaced Evolis has designed a unique device for carrying out such replacement with no tools needed simply by following the instructions very carefully Before you do anything else please contact your Edikio by Evolis reseller in order to check the advisability of replacing the print head The reseller will supply a new print head if required For more informatio...

Page 36: ...ctive print head 1 Open the printer cover 2 Locate the print head 3 Press on the plastic part behind the head pressure plate and pull the head with your other hand as shown in the diagram in order to free the lugs from the holding fork then remove the lugs from their slots 4 Tilt the head carefully downwards and disconnect the connector linked to the cable without forcing the mechanism 1 2 3 4 ...

Page 37: ...wards raising it in the two guides so as to trap the lugs on the fork into their slots 1 Then lower it by pressing on the two forks 2 you will hear a click 3 Connect the cable into its socket making sure it is the right way round Do not force the mechanism because this part is comparatively fragile Press down on each side of the connector to ensure the connection is made 4 The head is back in posi...

Page 38: ...r the PKN number of the print head kit under Enter PKN no the number you noted down in step 2 Then click Confirm If the print head kit number is not entered correctly printer malfunctions may occur and the warranty may be voided Cleaning is essential after changing the print head No print jobs can be run until cleaning has finished Refer to chapter 3 Maintenance to carry out cleaning Wait for 2 mi...

Page 39: ...er driver 3 Accept the download then save the file in a directory on your hard drive The file is stored as a zip file You will need to extract it 4 Then double click on the file Setup_Edikio_Printer_Suite exe that you have just downloaded in order to run the installation program Before any update please contact your Edikio by Evolis reseller for guidance on the advisability or otherwise of carryin...

Page 40: ...the firmware update wizard This wizard will help you in the process of updating your printer firmware 6 When prompted by the program follow the instructions and select the firm file that you have just downloaded to your computer 7 This operation can take up to 1 minute When the firmware is installed on your printer it will restart The update is complete and your equipment is ready for use 8 If the...

Page 41: ... Drivers Support Edikio by Evolis partner network For any unresolved technical problems contact an Edikio by Evolis reseller If you do not know any Edikio by Evolis resellers visit the www evolis com website and send us your query Evolis will pass on the contact details of your nearest Edikio by Evolis reseller When calling an Edikio by Evolis reseller you will need to be close to your computer an...

Page 42: ...i monochrome and color printing or 300 x 1200 dpi monochrome printing only 16 million colors 32 MB RAM Print speed CR80 full card printing single sided YMCKO 150 cards hour White monochrome 375 cards hour Black monochrome 430 cards hour Card management and specifications Automatic card feeder Feeder capacity 50 cards 0 76 mm 30 mil Hopper capacity 25 cards 0 76 mm 30 mil Card thickness 0 5 to 0 76...

Page 43: ... YMCKO K 200 prints roll Ports connectivity USB 1 0 1 1 2 0 3 0 Ethernet TCP IP 10BaseT 100BaseT Traffic Led Optional 802 11b g wireless connection Display LED control panel with backlit control button Graphical printer notifications Feeder empty almost empty Cleaning alerts Ribbon nearly finished finished warning Etc Software Supplied with Edikio Printer Suite for Windows Printer driver Edikio Pr...

Page 44: ...es cards ribbon Starter cleaning kit USB cable Power supply unit Power supply cable Quick Start Guide Some packaging elements may vary If you think an item is missing please contact your Edikio by Evolis reseller for more information Certification and declaration of conformity CE FCC ICES VCCI CCC RoHS ISM band from 13 553 to 13 567 MHz transmission power lower than 10 dBμA m at 10 m PLL ASK semi ...

Page 45: ...information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions ma...

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