31
Problem
Possible cause
Possible resolution
The Genius LED flashes red.
The monitor had a working
Internet connection and the
connection was lost.
Restart the Wi-Fi Connect or
Genius by unplugging the
RJ10 cable and plugging it
back in.
For a Wi-Fi connection: If
restarting does not solve
the issue, press the reset
button of the Wi-Fi Connect
or Genius for approximately
10 seconds until the LED
is yellow. In the Smappee
Energy Monitor app select
Settings – Your Smappee
Monitors – Smart Charging
– Infinity components –
Smappee Genius - Change
your Wi-Fi settings and follow
the steps.
For an Ethernet connection: If
restarting does not solve the
issue, check if the Ethernet
cable provides a working
internet connection. Plug in
the Ethernet cable firmly in
the Wi-Fi Connect or Genius.
The Genius LED is blue.
The Genius is starting.
Wait for 5 minutes.
The Genius is unable to start.
Restart the Wi-Fi Connect or
Genius by unplugging the
RJ10 cable and plugging
it back in, and waiting 5
minutes. If the problem
persists, contact support.
The Genius LED flashes
blue after startup with an
Ethernet connection.
The Ethernet cable is not
connected correctly.
Check the Ethernet cable
connection and restart the
Wi-Fi Connect or Genius by
unplugging the RJ10 cable
and plugging it back in.
