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warranty
15.1 Products have a three-year warranty against defects in materials or manufacturing
defects. If Customer detects any damage / defect / shortcoming to the Product he must
notify, within a reasonable time and in any event within ten (10) days, EVBox under
statement of all possible details of the defect, the defect or malfunction via
[email protected] and / or +31 (0)88 77 55 450.
15.2 Clause 15.1 applies only to Products which are taken directly from EVBox
and not by third parties such as resellers, installation partners or other third parties.
15.3 EVBox can charge Customers not being consumers, travel costs, transportation
costs or other costs of resolving a defect or malfunction.
15.4 Customer should send loose Products such as faulty cables,
Charge Cards or Charge Key Fobs, back to EVBox.
Any transportation costs are for the expense of the Customer.
EVBox does not guarantee that the Products and Services it delivers are without defects
and will function without interruption EVBox has a best effort obligation to repair
defects in the Products and Services within a reasonable time.
15.5 In case the customer has reported a malfunction, defect or failure EVBox can
postpone the recovery of the defects until a new version of the Product and/or
Service is put into service. EVBox does not guarantee that defects in software or other
items that are not developed by EVBox, will be repaired. EVBox is entitled to apply
problem avoiding restrictions and/or apply workarounds. If a Service and/or Product is
developed by EVBox and commissioned by Customer EVBox can charge its usual rates
for repair of any defects.
15.6 EVBox is not responsible for checking the accuracy and completeness of the
results of the Service and the data generated using the Service. Customer can check the
results of the Service and the data generated using the Service.
15.7 Customer shall, on the basis of the information provided by EVBox on measures
to prevent and limit the consequences of failures, defects in service, mutilation, loss
of data or other incidents, identify the risks to its organization and, if necessary, take
additional measures . EVBox is prepared upon request by Customer to if reasonably
possible to cooperate with Customer to incorporate the additional measures necessary.
EVBox can charge Customer for the additional work using its normal fees. EVBox is not
responsible for repair of damaged or lost data.
This warranty statement is subject to change.
Please refer to
evbox.com/general-terms-conditions
for the latest version.
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