Warranty by EV Rider, LLC
EV Rider, LLC //
www.evrider.com
800-944-1997
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be
defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge.
Labor
charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory
proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the
dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at
the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or
international location will be the responsibility of the purchaser. International and offshore end-users must contact the
dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in
operational noise level usually occurs due to abusive and excessive strain on the scooter).
The batteries are warranted by EV Rider for 6 months after the purchase of the Unit.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not
return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to
returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or
replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
• Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
• Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs,
upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
• Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper
operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
• Used other than for the purpose of the purchaser’s mobility.
• Repairs and/or modifications made to any part of the scooter without specific and prior consent from
EV Rider, LLC.
• Labor, service calls, shipping, and other charges incurred for repair of the product not approved by
EV Rider, LLC.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due
to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual
deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage
and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from
the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is
the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of
incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
27 of 28
