EUFY RoboVac 11S, User Manual

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Troubleshooting
Frequently asked questions
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (16 ft/5 m) of
RoboVac.
• If you still have trouble, turn off the main power switch and
then turn it back on.
The remote control
does not work.
• Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power switch, wait
for 2 seconds, and then turn it back on.
You cannot schedule
cleanings.
• Make sure the main power switch on the bottom of RoboVac
is turned on.
• Make sure the time, time of day (AM/PM), and the scheduled
time have been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
Suction power is
weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Clean the filters with a vacuum cleaner or a cleaning brush.
• Check if the filters are wet due to water or other liquid on the
floor. Air-dry the filters completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked onto
the Charging Base. If not, contact the eufy service center to
repair or replace the Charging Base.
RoboVac cannot
return to the
Charging Base.
• Remove objects within 3 ft/1 m to the left and right side and
within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it will
return more quickly. However, if the Charging Base is located
far away, RoboVac will need more time to return. Please be
patient as it works its way back.
• Clean the charging contact pins.
Problems Solutions
The rolling brush
does not rotate.
• Clean the rolling brush.
• Check if the rolling brush and brush guard have been installed
properly.
RoboVac’s
movements or travel
path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning the power switch off and on.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause Solution
One beep
• RoboVac is stuck and one of the
wheels is not making contact with
the floor (hanging in mid-air).
• RoboVac may be in an extremely
large room and the bumper is not
registering obstacles.
Restart cleaning in a new location.
Two beeps RoboVac’s bumper is stuck.
Tap RoboVac’s bumper several times
to dislodge any debris that may be
trapped underneath.
Three beeps
• RoboVac’s drop sensors are dirty.
• RoboVac is stuck on the ledge of a
staircase and cannot reverse.
• Clean the drop sensors gently
with a dry cloth.
• Place RoboVac in a new location.
• Use a physical barrier to block off
the problem area.
Four beeps RoboVac’s power level is too low.
Manually charge RoboVac for at least
5 hours.
Solid red indicator light
Error Tone Cause Solution
One beep
RoboVac’s left/right wheel is
stuck.
Turn off RoboVac and remove any hair or
debris from the left/right wheel.
Two beeps RoboVac’s side brush is stuck.
Turn off RoboVac and remove any hair or
debris from the side brush.
Three beeps RoboVac’s suction fan is stuck.
• Turn off RoboVac, then remove and
empty the dust collector.
• Make sure the suction inlet is not
blocked by any hair or debris.
Four beeps RoboVac’s rolling brush is stuck. Turn off RoboVac and remove any hair or
debris from the rolling brush.