SFFR-6
User Manual
Troubleshooting
Doc ID: ES1002-UM02-v204a
Copyright © 2014 Etherstack London Limited
Page 36 of 39
5.1 Cannot connect to the GoBox Web Interface
Ensure a functioning Ethernet cable is connected to the GoBox from your PC/Laptop and check the Ethernet activity lights
are on/flashing on the GoBox Ethernet connector.
Ensure that the GoBox LCD displays the "Ready" string. This guarantees that the IP address configuration will be set to the
default of 172.16.10.1
If the GoBox does not display "Ready", rotate the rotary dial until the Status Window displays "Ready".
Verify there is network connectivity between your PC and the GoBox on the 172.16.10.1 subnet. (Request help from your
System Administrator if required)
5.2 Status Window displays No IGEP
Power-cycle the GoBox and if the problem persists turn the GoBox off and remove and reinsert the control module. If the
error still is present when power is reapplied, contact support.
5.3 Status Window display Err: xr1 or Err: xr2
Power-cycle the GoBox and if the problem persists turn the GoBox off and remove and reinsert the radio module. If the
error still is present when power is reapplied, contact support.
5.4 There are no profiles to select on the GoBox Control Panel
You need to have at least one profile programmed in your GoBox and if a duplexer tag is configured, the operational profile
must have the same tag otherwise it will be hidden.
Check your operational profiles using the web interface and retry.
5.5 GoBox Web UI displays
“Template Syntax Error”
The GoBox profile and Duplexor information may have become corrupted due to a power or network loss during
configuration.
If this occurs, please either restore your operational profiles from a backup or perform a Factory Reset using the web
interface.
