21
Troubleshooting
Problem
Possible Solution
The massager won’t turn on.
Make sure the massager is plugged in.
Unplug the AC power adapter from the massager and plug it back in.
The massager won’t connect to my
phone.
Make sure your phone has Bluetooth turned on and is within 32 ft / 9.75 m
of the massager.
Make sure your massager isn’t connected to any other phones. Bluetooth
devices can only connect to 1 phone at a time.
The massager is turned on, but the
massage functions stopped working.
If you have been using the massager for a long time, overheat protection
may have activated. Turn the massager off and allow it to cool for at least
40 minutes.
The massage intensity is too strong or
too weak.
Change the mode and intensity settings of the massager to match your
preferences.
An unknown error occurred.
Turn off the massager and turn it back on again.
Unplug the AC power adapter from the massager and plug it back in.
The massager is making an unusual
noise, emitting a strange smell, or smoke
is coming from it.
Turn off and stop using the massager immediately. Contact
Customer
Support
(see page 24).
Summary of Contents for EM-SF3
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