7. Repair Service and Product Warranty
About Repair Service
Before requesting repair, read [Problem Diagnosis and Troubleshooting] first and contact the place of purchase
for matters that are not recorded or other difficulties.
Free Warranty
Regarding products with defects from the manufacturing process or product abnormalities that occur under
normal use conditions, we guarantee this product for 1 year from the date of purchase for free. The quality
guarantee benefits of this product are provided as written on the Certificate of Quality. As the free warranty
period is calculated from the date of purchase, be sure to record the date.
(When the purchase date is not confirmed, the free warranty period is calculated from the manufacturing date.)
Rights of Customers
When a product failure occurs during use, customers have the guaranteed right to receive free service for one
year from the date of purchase. However, when a failure occurs due to the customer's fault or natural disasters,
a service fee is charged even during the free warranty period.
Responsibility for Charged Service (Customers pay the cost)
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When a failure occurs due to natural disasters (fire, earthquake, flood, lightning, etc.)
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When a failure occurs due to the customer's fault.
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When a failure occurs because users used the product outside the warranty range for the product.
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When a failure occurs because users disassembled /assembled or remodeled the product arbitrarily.
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When mal-operation occurs because users connected the product to another companies’ product.
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When a failure occurs due to the inflow of external foreign substances (beverages, coffee, waste, etc.).
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When the failure part is a consumable component.
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When the product is damaged or has a functional failure due to fall or impact.
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When a failure occurs due to incorrect operational voltage.
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When a failure occurs because a person who is not a repair engineer repaired or remodeled the product.
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When a failure occurs because users did not comply with the “Cautions for Safety” in the user manual.
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If you comply with the “Cautions for Safety,” you can use the product for a long time.
