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estos ECSTA for Panasonic

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Summary of Contents for CSTA

Page 1: ...estos ECSTA for Panasonic 4 0 9 4411 ...

Page 2: ... Settings 8 3 Location Settings 10 3 1 Advanced Settings 10 3 2 Phone Number Format 10 3 3 Licenses 12 3 4 Supported TAPI operations 13 4 estos CSTA Multiplexer for Panasonic 17 4 1 Requirements 17 4 2 Configure telephone system 18 4 3 Installation 18 4 4 Connection to the PBX system 19 4 5 CSTA Server 19 4 6 Server Service 19 4 7 Supported CSTA Functions 20 5 Info about estos ECSTA for Panasonic ...

Page 3: ...estos ECSTA for Panasonic 3 ...

Page 4: ...for Panasonic the interface is accessible by multiple applications at the same time See also CSTA Multiplexer Tapi Driver estos ECSTA for Panasonic offers a Telephony Service Provider TSP for Microsoft Tapi 2 1 also 2 2 and 3 0 This Tapi driver implements a central communication between a PC and the PBX system estos ECSTA for Panasonic uses the CSTA protocol for connecting to the PBX system See al...

Page 5: ...er software which distributes the telephony information across the network using a graphical client or a multi line TAPI driver Workgroups domains Active Directory and Terminal Server are supported 2 estos CallControlGateway The estos CallControlGateway for Lync OCS is a gateway that connects the TAPI lines with the Lync OCS server This enables the Lync OCS client to use traditional telephone devi...

Page 6: ...figuration of the driver see Driver Administration 2 1 Requirements A Panasonic PBX system is required The following series are supported KX TDA30 KX TDA50 KX TDA100 200 KX TDA600 KX TDE100 200 KX TDE600 KX NCP500 1000 KX NS Series KX NSX Series The connection may be established using LAN TCP IP only The connection to the PBX system is established using CSTA Phase III Licenses in the PBX system Fo...

Page 7: ...tem During the installation an instance in the already selected driver is registered at the Tapi System For this purpose you indicate the necessary data in a Wizard in order to connect the driver with the telephone system Configuration of driver instance The configuration of the driver instances takes place either via Telephone and Modem options in the Control Panel or via the provided program Adv...

Page 8: ...is required Enter the CSTA user and password as configured in the CSTA Multiplexer The default setting is admin admin 2 6 Line Settings Here you see all lines the driver offers as Tapi Lines The phone numbers are the internal callnumbers of your devices the names are used for display only Phone Number Format The lines can optionally be indicated as an internal phone number for example 123 or canon...

Page 9: ...estos ECSTA for Panasonic 9 Extras Export text You may export the actual line configuration to a text file Attention After the installation of the driver it may be necessary to restart the computer ...

Page 10: ...dvanced Settings Phone Number Format Phone Number Format You may change the phone number format that the driver reports to the applications You may also change the phone numbers that are sent from the PC to the PBX See Phone number formatting Read names of the lines If this option is active the driver will read the phones names from the PBX Advanced Parameters Snapshot for active calls The driver ...

Page 11: ...he beginning of the search string phone number The expression 0 matches 0 only at the beginning of the search string The caret immediately following the left bracket has a different meaning It is used to exclude the remaining characters within brackets from matching the target string The expression 0 8 indicates that the target character should not be 0 The dollar sign will match the end of the st...

Page 12: ...a private pin number that may be identified by a 50 followed by a 3 digit pin 50 0 9 0 9 0 9 1 Suppress all phone numbers that are internal not more than 3 digits 0 9 0 9 0 9 Add an access code leading 0 to all numbers with more than 3 digits e g all external numbers 0 9 0 9 0 9 0 1 Add an area code and prefix 03012345 to all internal numbers 1 to 3 digits 0 9 0 9 0 9 03012345 1 Adding an area cod...

Page 13: ...nhold Redirect call TSPI_lineRedirect Blind transfer TSPI_lineBlindTransfer Setup transfer TSPI_lineSetupTransfer Swap hold TSPI_lineSwapHold Complete transfer TSPI_lineCompleteTransfer LINETRANSFERMODE_TRANSFER Create conference TSPI_lineCompleteTransfer LINETRANSFERMODE_CONFERENCE Add to conference TSPI_lineAddToConference Remove from conference TSPI_lineRemoveFromConference Pickup TSPI_linePick...

Page 14: ...NEFORWARDMODE_NOANSWINTERNAL The following TAPI functions are implemented due to requirements of the TAPI subsystem Other functions exported by the driver TSPI_lineSendUserUserInfo TSPI_lineClose TSPI_lineCloseCall TSPI_lineConditionalMediaDetection TSPI_lineDevSpecific TSPI_lineDevSpecificFeature TSPI_lineGetDevConfig TSPI_lineSetDevConfig TSPI_lineGetAddressCaps TSPI_lineGetAddressStatus TSPI_li...

Page 15: ...TSPI_lineSelectExtVersion TSPI_lineSetDefaultMediaDetection TSPI_lineSetStatusMessages TSPI_lineSetAppSpecific TSPI_lineSetCallData TSPI_providerCreateLineDevice TSPI_providerEnumDevices TSPI_providerFreeDialogInstance TSPI_providerGenericDialogData TSPI_providerInit TSPI_providerShutdown TSPI_providerUIIdentify TSPI_lineGetCallIDs TUISPI_lineConfigDialog TUISPI_lineConfigDialogEdit ...

Page 16: ...providerRemove TUISPI_providerGenericDialog TUISPI_providerGenericDialogData Super Twin Feature The driver offers two addresses for each line The second address contains the label Mobile The second address will only be used with line devices that have a Super Twin DECT slave device ...

Page 17: ...PBX system The CSTA Applications connect to the CSTA Multiplexer Supported Connections Type Count CTI Application 1000 CDR Application 1 Hotel Application 1 Panasonic CA Server 0 The Panasonic CA server uses beside a CSTA connection undocumented and undisclosed other connections to the PBX 4 1 Requirements A Panasonic PBX system is required The following series are supported KX TDA30 KX TDA50 KX T...

Page 18: ...ws Server 2012 R2 4 2 Configure telephone system The PBX system configuration can be accessed using the Panasonic PBX Unified Maintenance Console CTI Port Number The default setting for the CTI Port Number is 33333 Required licenses in the PBX system PBX system Required activation keys KX NS1000 3rd Party CTI Link KX NSF101 KX NCP TDE TDA series No 4 3 Installation During the server setup proceed ...

Page 19: ...cate must be issued by a trusted certifiation authority Certificates are configured in the Certificate Snap In of the Management console MMC The certificate must be saved in the Local Computer certificate store They must contain a private key The Local Computer certificate store can be opened using the MMC console From the Windows start menu choose Run and enter mmc exe Choose File Add remove Snap...

Page 20: ...ons All CSTA Commands that an application sends to the Multiplexer will be forwarded to the PBX system Please note the following exceptions Function Comment MonitorStart The monitoring for each device is started only once in the PBX system and distributed to all interested applications MonitorStop The monitoring for each device will be stopped in the PBX system after the last application has calle...

Page 21: ...o the application or the application does not respond to the report the Multiplexer sends a negative response to the PBX system and stops CDR transmission with StopCallDetailRecordsTransmission The CSTA connection to the application will be disconnected Data Collection Services The command StartDataCollection StopDataCollection and the associated event DataCollected can be used only by one CSTA ap...

Page 22: ...urposes the driver can create log files These are stored in the specified path Active Directory Microsoft Windows Server Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries ProCall is either a registered product or product of estos GmbH in Germany and or other countries All brands and product names used in this document are fo...

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