10
CSA RATING LABEL & POWER CORD LABEL
CSA Rating Label
Power Cord Warning Label
FAQ - FREQUENTLY ASKED QUESTIONS
Question
Answer
What is the best way to
contact Customer Service?
You can e-mail us anytime at
Or,
call toll-free (M-F 8:30am-4:30pm CST) at
1-866-561-0731.
Can I leave the heater
running overnight?
No. This heater is not intended to be a primary heat source. It is
designed to provide supplemental heat, and should not be left
running continuously for more than eight hours.
Is the fireplace safe to use
on carpet?
Yes. However, please note the warnings on Pages 2 and 3 about
the safe placement of the heater. The vents must NEVER be
blocked, and must always be kept clear. The insert must ALWAYS
be used WITH the mantel, never by itself. Use in a carpeted area
may require additional cleaning of the vents with a vacuum.
How much does it cost each
month to run the heater?
Example (Actual results may vary): 1500 Watts equals 1.5 Kilowatt
Hours (KWH). Contact your utility to find out the cost per KWH.
Then, use this formula: 1.5 x ($0.00/KWH) = $0.00 per hour. For
example: If the utility charges $0.20 per KWH, then the cost is 1.5 x
$0.20 = $0.30 per hour. If you run the heater 5 hours per day, the
cost will be 5 x $0.30 = $1.50/day. 30 days x $1.50 = $45.00/month.
Should the motor be loud
when the heater is running?
No. The flame effect motors and heater blowers are not silent, but
they should not be loud. Since these motors are not serviceable by
the consumer, the product will need to be returned to the store.
Can I get replacement parts
for my electric heater?
Some parts can be replaced. Please contact our Customer Service
representative to check availability.
