troubleshooting guide
troubleshooting guide
V.1.0
V.1.0
70
71
Abnormalities
Possible cause
Solution
I can't connect my
appliance to the gas
cylinder regulator.
(FRANCE ONLY)
a) The hose is
not suitable for
the standard
G1/2 screw-in
connection used
in our equipment.
Buy a hose that complies with NF D 36125 or
XP D 36112 (G1/2 and M20×1.5 threaded ends
respectively).
b) The hose
is adapted to
the standard
G1/2 screw-in
connection used
in our appliances,
but the direction
of connection
has not been
followed.
Check the hose’s direction of connection. Caution:
the 2 hose ends are different: one is suitable for
connection to the regulator (black), the other for
connection to the G1/2 gas inlet threaded end of the
appliance.
The threaded
connection of my
appliance is broken.
The supply hose's
direction of
connection was
not followed, and
the black end of
the hose initially
intended for the
regulator was
mechanically
forced onto the
appliance’s G1/2
gas inlet threaded
connection.
Device not usable, contact your retailer.
Your connection is an
American connection.
Impossible.
All our gas appliances are equipped with connections
that comply with (respective) national regulations.
Abnormalities
Possible cause
Solution
I can't connect my
appliance to the gas
cylinder regulator.
(OUTSIDE FRANCE)
The hose is not
suitable for the
universal
connector
supplied with our
appliances.
Purchase a hose suitable for the connector supplied
that also complies with current national regulations.
My stainless steel
burners change colour
when the appliance is
first used.
This is normal because stainless steel is a material that reacts to heat by
changing colour.
My new appliance
seems to have already
been used.
Your appliance has been part of a batch of samples tested in the
laboratory, which may explain the marks of use.
My griddle is flaking/
The enamel on my
griddle is breaking
down.
Contact your retailer.
My griddle cracked
when first heated.
Defect related to
the manufacturing
process of cast
iron parts: an
air bubble may
accidentally
remain when
the molten iron
is placed in the
mould.
Contact your retailer.
