ESPER TriggerBox, User Manual, Page: 32 / 38

not all the same value then they may delay the cameras firing. Recommended values are
f8-f11.
5.
Confirm all the cameras iso and white balance values are set the same
This is more to ensure the exposures are even across the cameras.
STEP 2. Fault finding the connections.
After the camera settings are confirmed it is then worth running a test with the TriggerBox in green
mode to see if all the shutters open at the same time.
If there are still problems then it’s down to fault finding the connections:
1.
Swap the cable with one that was working
Connect a working trigger cable to the camera that’s not firing. If this fixes the issue then it
was an issue with the trigger cable. If not go to 2...
2. Keeping the cable the same swap the problem camera to one that is firing
If you find that the swapped camera works then it is either; a) an issue with the camera
settings on the camera that wasn't firing, so double-check the camera settings (go to step 1) or
b) a fault with the problem camera, in which case consult your camera’s documentation.
If you are still experiencing problems then you will need to check the TriggerBox outputs, so go
to 3...
3.
Take a camera and cable combination that is known to work and plug into the output
socket that is not firing.
If it fixes it look at the problematic camera and cable combination. If not then it is a fault with
the TriggerBox output socket and you will need to contact our support team - see below.
What information you can provide when raising a support ticket.
Going through the steps above solves around three-quarters of the support tickets we receive. If this
does not help, then here's what you can provide for us during your ticket submission in order to make
your support experience as quick and seamless as possible.
1.
Tell us who you are ​ - knowing your name and which company you're from means we can
personalise the support you receive.
2. Describe the issue as clearly and as simply as possible ​ - explain which product you are having
an issue with, the process you are going through and what isn't working as you expect.
3.
Tell us the steps you have taken already to try to resolve the issue ​ - not only just this helps
us narrow down the reason for the issue it also stops us from advising things you've already
tried
4. Let us know the make and model of the cameras you are using ​ - knowing the type of
cameras you are using makes our troubleshooting efforts so much easier and therefore much
faster.
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