User’s Guide
ESI phone operation
E.11
Call waiting
If you’ve enabled
call waiting
for your station (
PROG/HELP
3 1
) and a second call comes in while you’re on another,
a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. You can ignore
the waiting call and it will be transferred to your mailbox (or other destination set by the Installer). To
toggle between
the two calls, press
FLASH/RDL
(or
FLASH
on certain legacy phones). To
drop
either call, press
RELEASE
while connected to the call to be dropped: this disconnects it and automatically re-connects you to the other call.
On a legacy 12-Key Feature Phone, press the hook switch quickly to toggle between two calls (
FLASH
), or hold
the hook switch down to release the call (
RELEASE
).
Call waiting display
Be sure to check the display when you’re using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows the
name or number of the call waiting along with the duration of that call. The arrow on the display will move
between the first and second lines, indicating to which call you are connected.
1
Here’s an example:
1.
You’re connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
ESI phone
with two-line
display
ESI phone
with three-line
display
(In this example, Joe’s call is being transferred to you; it’s been in the system for 31 seconds.)
2.
You press
FLASH/RDL
(or
FLASH
on certain legacy phones) and are connected to Joe. Note how the
arrow moves to indicate the change of connection:
ESI phone
with two-line
display
ESI phone
with three-line
display
Note:
If Caller ID is not used, the line number will appear instead of the caller’s name or number. If Caller ID is
used, in some instances the local telephone service provider will only show a general caller status such
as
Unavailable
,
Private
, or
No Data Sent
.
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if
one exists for it on your ESI phone, is glowing red). This generates a call waiting tone in the other station’s
earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in “Call
waiting display”
(above).
If the person ignores the call waiting, your call or the transferred call will be
forwarded to the person’s mailbox (or other destination set by the installer).
1
A legacy 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call’s Caller ID information won’t appear.