NOD32 Typical
Installation Guide
23
Appendix A: Troubleshooting
Q: My username or password doesn’t work
A: If a dialog box pops up asking for your
username
and
password
, it’s
most likely because they were entered incorrectly during setup, or that your
NOD32 license has expired. If you are sure your license is still valid, click
Setup on the popup screen to re-enter the username and password as sent to
you in the email from your vendor.
Your
username
and
password
are case sensitive
(the
username
is always “AV-” in
upper-case
, followed
by numerals and the
password
only
uses
lower-case
letters plus numbers), and must be entered exactly,
including the dash “-“ character in the
username
. We
strongly recommend that you “copy” and “paste” these
values to avoid mistakes. (Highlight the text,
Ctrl + C
to
copy and
Ctrl + V
to paste into the required fields)
If you have tried these suggestions without success please contact your
reseller’s Technical Support. (Further information can be found on ESET’s
website: http://www.eset.com/support/nodfaq.htm)
Q: Can I use NOD32’s IMON with email client XYZ?
A: If your email client uses the POP3 protocol, it should work with IMON
without any further configuration. Note that if you use IMAP or another protocol
not currently supported by IMON, you will still be prevented from opening
unsafe attachments by the AMON module.
Q: My problem is not listed, what should I do?
A: If you have any other questions, start with the list of Frequently Asked
Questions (FAQ) -
http://www.eset.com/support/faq.php
If you don’t find the solution there, please contact ESET Technical Support by
http://www.eset.com/support/index.php