Escient Fireball E-2, User Manual

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FIREBALL Advanced Users Guide WD041-1-1
10/26/2004
Page 17 of 70
6325 Digital Way Indianapolis, IN 46278 317.616.6789 phone 317.616.6790 fax www.escient.com
1. Check the phone line connection – using a standard phone, make sure there is a dial
tone on the line.
2. The modem should be automatically detected after you select “dialup” as the connection
type. If it fails to be recognized, make sure that the modem is connected to COM port 4
of the FireBall using a serial cable. (USB modems are NOT supported)
3. Make sure you have a valid dialup account and password. The username, password,
and dialup access numbers should be obtained from your ISP. The larger ISPs will have
local phone numbers for most areas in the US.
4. Verify that the dialup account and password are valid by testing them on a PC
connected to the same external modem. This will tell you if the account settings and
modem are properly configured.
5. The QuickStart Dialing Preferences screen allows you to set the preferences for your
current location.
a. Most calling methods these days will use “tone” or touch tone instead of pulse
dialing.
b. Enter a prefix if you have to dial ‘9’ or some other number to access an outside line
when using your phone system.
c. If your phone line has Call Waiting service, select the prefix to disable it from the
“Disable Call Waiting” spin control. Typically, this will be *70, in the US.
d. If you have voice mail service from your phone company that provides a beeping
signal just before the dial tone is heard on your line, change “ignore dialtone” to
YES. This will ignore the beeping signal which may prohibit some modems from
dialing out when you have messages waiting.
6. Once you have verified all of the Dialing Preferences, you should test the dialup modem
connection to the Escient servers. From the Dialing Preferences Quick Start screen,
select the “Test Connection” button. This will start the Dialup Modem Test which will test
the following network settings:
a. Phone line test will check that the modem is connected to a live phone line which
provides a dial tone.
b. The access number to the ISP using the first access number.
c. The connection to the ISP using the negotiated protocols of your particular modem.
d. The login and password for the user’s account.
e. The connection to the Escient servers.