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User Guide

SMART HEAT

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Summary of Contents for SMART HEAT

Page 1: ...User Guide SMART HEAT...

Page 2: ...res Page 3 Connecting to Smart Heat Page 4 How to Use Smart Heat Locally Home network Page 12 How to Use Smart Heat Remotely Using Data Page 14 Network Cable Alternatives Page 16 Troubleshooting Page...

Page 3: ...at is available with all DS DX DL DF and KS Series gas fireplaces and the app is available for download from both the Apple App Store and Google Play Smart Heat Features Below is an easy to use guide...

Page 4: ...rician Internet modem or router Note If the 10m long ethernet cable is not suitable to your requirements you may purchase an Ethernet Over Powerline Kit or Ethernet to Wifi adapter For more informatio...

Page 5: ...rt but is usually a different colour and off on its own Step 2 Find your serial pin number Remove the battery cover from your remote handset remove the batteries and write down the serial number and P...

Page 6: ...your home network which means you can now use your phone as a fireplace remote at home Note It is important that your fire s handheld remote remains within communication range 5 meters to the fire Co...

Page 7: ...e Connect locally Android Open the App Tap Add fireplace If everything is connected and working correctly then you will see the serial number of your fireplace Select it and then enter a name for your...

Page 8: ...from work and want to make the house toasty before you arrive home Create your online account Open your internet browser and go to http smartheat escea com Click Register Create a username and passwor...

Page 9: ...If you get an error message please go to the Troubleshooting section of this guide Chose a name for your fire and click Save Your fire will now show on the website home page and you will be able to tu...

Page 10: ...the status will say unavailable Below that you will see Connect Account Tap this OR Tap the settings cog Log in with the username and password you created for your online account You will need to be...

Page 11: ...e Tap on the fire s name to access the remote settings Alternatively if you are finished tap Done Use the below checklist to help ensure that you have correctly set up the Smart Heat App Your fire is...

Page 12: ...e fire is local Tap the fire s name to access the fire s features To turn the fire on move the slider for the fireplace status to ON You will see a message display as the fire begins its ignition sequ...

Page 13: ...e s name to access the fire s settings To turn the fire on move the slider for the fireplace status to ON You will see a message display The screen will refresh to show that the fire is on You will no...

Page 14: ...fire remotely via the settings cog You will now see your fire The App will automatically recognise that the fire is remote Tap on the fire s name to access the remote settings To turn the fire on move...

Page 15: ...Remote Fires Log in with the username and password you created for your online account You will now see your fire Tap on the fire s name to access the remote settings To turn the fire on move the slid...

Page 16: ...t is then paired to a second cube located near to the area where the modem is installed The powerline cubes create an ethernet connection between them by using the 230 volt power cable already install...

Page 17: ...the modem is up and running by connecting to the fireplace with your smartphone app Make sure your phone is on the same wifi network as the fire Delete the fire from the App Logout from the App then...

Page 18: ...se one separately for a DL or DF Series These can be purchased from Escea or via your retailer at the time that you order your fire Alternatively if you or your installer supplies an ethernet cable it...

Page 19: ...ed to the modem and a serial number will be displayed You will need to phone Escea for the PIN number in order to proceed If I use Smartheat do I still need the handheld remote Yes Your remote needs t...

Page 20: ...e fire and has good batteries installed Why can t I connect to my fire remotely when I am out of the house The signal for the App to work is either not being sent from the fire itself or the signal is...

Page 21: ...ge that says Communication Failed There has been an error communicating with the server Please check your internet connection Reset your fireplace and router modem by switching them off at the wall fo...

Page 22: ...pp Swipe left on the name of the fireplace you wish to delete You will then be given the option to delete tap delete Android Open the App In the home screen you will see the option Remove Fireplace Ta...

Page 23: ...ne New Zealand 0800 17 3000 Free phone Eastern Australia 1800 460 832 Free phone Western Australia 1800 730 140 Email techsupport escea com Smart Heat Registration Details Username Password Email Seri...

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