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Using CSM

  31

6.8

Troubleshooting with CSM

CSM gives a detailed overview of the cordless system and its status. You can 
check the status of the cordless system and the service messages.

Create a service form

With the ‘

Create Service Form’

 option in the ‘

File’

 menu, service forms can 

be printed or saved as a file. These service forms are useful for your supplier 
in case of problems.

Reset system and unit

With the ‘

Reset System’

 option in the ‘

System’

 menu, the complete 

DCT1800-S system can be reset. The separate units in the radio exchange and 
the base stations can also be reset, using the ‘

Reset

’ option in the ‘

Board’

 or 

‘Base Station’

 menu.

Note

When resetting the entire cordless system, all calls will be lost. When resetting 
a unit, only the calls using that unit will be lost.

Summary of Contents for DCT1800-S

Page 1: ...User s Guide DCT1800 S DECT Business Cordless Telephone System...

Page 2: ......

Page 3: ...User s Guide DCT1800 S...

Page 4: ......

Page 5: ...software for Windows optional To manage the cordless system a software package is optionally available called Cordless System Manager CSM for Windows1 This user s guide describesthebasicuseofCSM Forad...

Page 6: ...change date and time on the cordless system how to make a backup of the cordless system and how CSM can help in case of troubles with the system Chapter 7 Preparing for remote maintenance How to conn...

Page 7: ...5 2 5 Cable connections 15 2 6 Printer option 16 2 7 Cordless System Manager option 16 2 8 Accessories 16 Chapter 3 Switching the system on off 17 Chapter 4 Checking the system 19 4 1 Checking possibi...

Page 8: ...orking with CSM 28 6 4 Replacing a cordless phone 29 6 5 Adding a cordless phone 29 6 6 Removing a cordless phone 30 6 7 Change system date and time 30 6 8 Troubleshooting with CSM 31 Chapter 7 Prepar...

Page 9: ...Contents 9 Abbreviations and glossary 41 Index 43...

Page 10: ...Contents 10...

Page 11: ...with the cordless phones as with the fixed phones Once installed the DCT1800 S system requires no user actions unless the system is malfunctioning Further it may be desired to replace add or remove co...

Page 12: ...roduce a short circuit that could cause fire electric shock or damage to the equipment Warning Follow the instructions in this user s guide precisely Performing other actions than described may cause...

Page 13: ...he DCT1800 S system are Cordless phones Base stations Radio exchange Further options are Printer Cordless System Manager CSM for Windows a Windows based software package The system coverage is establi...

Page 14: ...one Up to maximally 40 cordless phones are possible Any business cordless phone that is DECT GAP compliant can be used Preferably Ericsson DECT GAP compliant business cordless phones are used type DT2...

Page 15: ...area the base station BS330 GAPwithinternalantennasandtheBS340 GAPwithexternalantennas are available Up to maximally 8 base stations can be used 2 4 Radio exchange The radio exchange enables data com...

Page 16: ...move cordless phones Change date and time on the cordless system Examine the cordless system Generate and print service forms Initialise a modem for remote maintenance by a supplier If you leave these...

Page 17: ...eoperationalthereisnoneedtoswitchthesystemoff Switchingthesystem off is only necessary if the system has problems After switching on the system must function properly within 90 seconds with no red LED...

Page 18: ...Switching the system on off 18...

Page 19: ...es anoverview ofthe LEDs at the bottomside ofthe radioexchange Fig 3 Radio exchange LEDs When the cordless system is operational LED1 must be on green indicating power on The other LEDs must be off Wh...

Page 20: ...Off Red Message received but not read yet Read the message with CSM if available Note that the system may continue to function properly if only LED2 is on red 3 6 Off Red Radio exchange error Try res...

Page 21: ...switching the radio exchange off waiting half a minute and switching it on again With CSM if available If the problem persists please contact your supplier Amber yellow brown Base station is OK but n...

Page 22: ...Checking the system 22...

Page 23: ...the next question Warning Do not try to solve faults a supplier has to solve incorrect actions may cause danger or damage the cordless system Follow the instructions given in this chapter precisely F...

Page 24: ...CSM if available can give a detailed overview of the cordless system 5 2 System does not function at all 1 Is the green power LED1 on the radio exchange on See figure 3 page 19 Yes System is powered T...

Page 25: ...OK now 3 Are all cables connected properly see figure 2 page 17 Yes Contact your supplier No Try connecting the cables If this does not help contact your supplier 5 4 Complaint of one user 1 Cordless...

Page 26: ...any of LED3 LED6 remains on red contact your supplier No Contact your supplier 5 6 Date and time on cordless phone not correct Use CSM if available to set date and time on the cordless system Otherwis...

Page 27: ...raph 6 7 Investigate the cordless system in case of troubles and generate and print service forms see paragraph 6 8 Initialise a modem for remote maintenance by a supplier see chapter 7 If you leave t...

Page 28: ...and the windows For example if you want to subscribe a cordless phone first establish a connection then select the window Cordless Phones and finally choose the option Subscribe Cordless Phone from th...

Page 29: ...backup in case of serious system troubles Note When the subscription has been cancelled you can subscribe another cordless phone to the same extension number 6 5 Adding a cordless phone The cordless s...

Page 30: ...e Do not use the Delete Extension Number option to remove a cordless phone If an extension number is deleted the line connection between PABX and cordless system is terminated As a result it is not po...

Page 31: ...inted or saved as a file These service forms are useful for your supplier in case of problems Reset system and unit With the Reset System option in the System menu the complete DCT1800 S system can be...

Page 32: ...Using CSM 32...

Page 33: ...side of the cordless system for remote maintenance of the cordless system Note In case of troubles with the modem see the accompanying documentation Initialising the system side modem with CSM 1 Dete...

Page 34: ...change the AT commands that will be sent to the modem by clicking the Advanced button see the CSM help file 6 Disconnect the PC cable from the modem 7 Connect the modem to the cordless system with th...

Page 35: ...or remote maintenance 35 3 If you use an external modem switch on the CSM side modem 4 Start CSM and choose from the Tools menu the option Manage Remote Systems Follow then the instructions of the CSM...

Page 36: ...Preparing for remote maintenance 36...

Page 37: ...300 329 EN 61000 3 2 EN 61000 3 3 Compliance to non European regulations and standards Applicable standards dependent on sales area Safety IEC 950 AS NZS 3260 ACATS001 Note The combination of radio e...

Page 38: ...dem shell adapter RNTNB 102 109 Printer cable TSRNB 101 23 Power cable RPMNB 101 03 x CSM for Windows softw LZYNB 201 50 n 8 2 Base station BS330 GAP Product number KRCNB 301 xx n Compliance to Europe...

Page 39: ...pecifications Powering method via 2 data pairs unshielded twisted pairs or 1 EPP depending on distance between base station and radio exchange Width x depth x height 200 x 165 x 56 mm incl mounting br...

Page 40: ...ective PSTN attachment TBR21 All applicable Advisory Notes of the Analogue Type Approval Advisory Board dependent on sales area Compliance to non European regulations and standards Applicable standard...

Page 41: ...ss Telecommunications Standard for cordless telecommunication GAP Generic Access Profile Communication protocol standard within DECT that guarantees compatibility of systems and components LED Light E...

Page 42: ...Abbreviations and glossary 42...

Page 43: ...S 11 access 11 base stations 15 building blocks 13 connection 11 cordless phones 13 15 CSM 27 options 13 printer 13 radio exchange 15 DECT 11 eavesdropping 11 environmental conditions base station 39...

Page 44: ...e to set up a call 21 radio exchange 13 function 15 LEDs 19 removing a cordless phone 30 replacing a cordless phone 29 reset 24 with CSM 31 service form 31 switching on off 17 system expansion 11 tech...

Page 45: ......

Page 46: ...For further information please contact EN LZTNB 101 168 1 R2 1999 Subject to change without prior notice...

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