58
If you have a poor connection:
> The problem may be at the other end; press
G
to cancel the
connection and place your call again.
> You may be calling from a fringe coverage area. Check your
coverage map. Check the signal strength indicator on your
handset display. Notify Omnipoint Customer Care if you
consistently have trouble in a particular location when
coverage is available according to your Omnipoint coverage
map.
If you hear a tone while on a call:
> Your battery may be low. A long tone warns you that about two
minutes of calling power remain. Short tones tell you that
battery power is exhausted and your handset will shut off.
> Another call may have come in for you. (See p. 45 for notes
on how to use Call Waiting/Call Hold.)
If your handset or SIM Card is lost or stolen:
> Don’t delay! Notify Omnipoint Customer Care immediately at
1-888-OMNI-611
. We can deactivate your SIM and help
prevent unauthorized use.
57
TROUBLESHOOTING
Omnipoint services are 100% digital, so they’re more reliable
than conventional cellular phone service.
But because your handset operates over radio frequencies, you may
experience difficulties in some locations – therefore you should
never rely solely upon your handset for essential communications in
emergencies. (See your Ericsson User’s Manual for additional
important information.)
Here’s a quick set of notes and troubleshooting tips:
If you have a weak signal or see the message “NO NETWORK” on
your handset display:
> If you’re inside a building, try moving close to an outside
window.
If the “KEYLOCK” message is displayed:
> Press the left
C
key, followed by
F
. This will unlock
your keypad.
If the indicator light on top of your handset blinks red:
> Your battery is becoming exhausted and needs recharging or
replacing. (See p. 17 for information.)
If your long distance call won’t go through:
> Remember to enter
1
plus the
area code
if calling long
distance.
