FOR SUPPORT IN THE USA:
Get Help at www.cozziausa.com/support
Monday-Friday 9:00am-5:00pm PST
1.877.977.0656
Cozzia USA, LLC sells Ergotec Massage Chair Model No. ET-300 (the “Ergotec Massage Chairs”) with the intent that they are free
of defects in manufacture and workmanship for a period of one year from the date of original purchase, except as noted below.
Cozzia USA,LLC warrants that the Ergotec Massage Chairs will be free of defects in material and workmanship under normal use
and service. This warranty extends only to consumers and does not extend to Retailers.
Ergotec Massage Chairs have the following warranty:
The Ergotec Massage Chair ET-300 has a one year labor and parts . Cozzia's customer service will not issue Return Material
Authorizations (RMAs) for products. Ergotec Massage Chairs will be either repaired by the consumer or by an in-home technician.
Cozzia will not issue Return Material Authorizations (RMAs) for buyer's remorse.
ONE YEAR LIMITED WARRANTY
Consumers may contact Cozzia's customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday
through Friday or Get Help at www.cozziausa.com/support
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Cozzia
service department regarding a repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist
will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged
for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Service And Technical Support
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