Ergomotion quest 4.0 Owner'S Manual Download Page 21

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troubleshooting

• Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the

movement of the base.

• Check to ensure the green LED light is illuminated on the power supply. If there is no light, verify that the input and power cords are

properly connected.

• Unplug the base for 1 hour to reset the electronic components.

• Plug bed base into a different electrical outlet, or test current outlet with another working appliance (a grounded, electrical surge

protector is recommended).

If issue is not resolved by following the instructions above, locate serial number on warranty card or back of remote and call

Ergomotion Customer Service: US 1-888-550-3746

If one or more functions on the bed base have stopped operating:

Summary of Contents for quest 4.0

Page 1: ...vary from photographs illustrations and descriptions included in this manual OWNER S MANUAL ADJUSTABLE BASE OWNER S MANUAL Actual product appearance and functionality may vary from photographs illustr...

Page 2: ...Remote Overview 5 Quick Reference Guide 6 Installation Guide 7 8 Offline Voice Control Puck with Wireless Charger 9 11 Remote Control 12 13 Remote Control Pairing 14 Connecting Strap 15 Syncing Two B...

Page 3: ...ual operation If something gets caught in the platform when flattened you can manually raise the platform up by lifting at both the head and foot to relieve pressure and allow for release Emergency st...

Page 4: ...model are designed and manufactured to perform and function within designated quality control parameters Bases are subject to meticulous and rigorous inspections during the quality control process to...

Page 5: ...Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty The massage motors are not designed to operate continuously for more than 30 mi...

Page 6: ...ireless Charger I Connecting Strap Misc Parts not included J Surge Protector Headboard Bracket Components Optional K Headboard Bracket 2 L T Bracket 2 M Spacer 2 N Long Bolts 8 O Short Bolts 10 P Nuts...

Page 7: ...Foot Motor Lifts lowers the head portion of the base Memory Preset Positions Head Tilt Adjustment Lumbar Motor Adjustment Massage Timer Indicator Increase decrease the foot massage intensity Turns on...

Page 8: ...installing a split unit see pages 15 16 Remote Emergency Battery Backup Strap Underbed Lighting Head Motor Power Cord Input Cable Power Supply Foot Motor Lumbar Motor Splitter Cable Head Massage Motor...

Page 9: ...s To install the legs thread the washer over the bolt of the leg with the recessed side facing the leg and tighten by hand Do not over tighten Flip the base connect the cables Uncoil the Input Cord co...

Page 10: ...of the base until the retainer bar is secured in place Quickly test remote functions to verify proper setup and return the base to a flat position before placing the mattress on top Setup the Offline...

Page 11: ...rature of the product rises to 158 degrees F the wireless charger will enter a protection mode and the product will turn off the wireless charging function When the internal temperature lowers to belo...

Page 12: ...k from the box Please take a minute to familiarize yourself with the voice commands listed on the next page Use the remote control to lift the HEAD to the maximum angle Locate the connector secured to...

Page 13: ...ator falls 3S FOOT MASSAGE DOWN Decrease the foot massage strength RAISE TILT Head actuator rises 3S Massage Mode WAVE ONE Switch to massage mode 1 LOWER TILT Head actuator falls 3S WAVE TWO Switch to...

Page 14: ...The FOOT arrows lift and lower the foot section of the base One touch FLAT preset position One touch ZERO G preset position Zero G adjusts your legs to a higher level than your heart helping to relie...

Page 15: ...SSAGE button turns on the head and foot massage Press once to activate Underbed Lighting Press again to turn off Preset Position 1 Preset Position 2 TO PROGRAM THE PRESET POSITIONS Articulate the head...

Page 16: ...trol box light is flashing pairing remote control Press and hold down the Head Up and Foot Down buttons simultaneously The LED light on the remote will start flashing When the LED stops flashing the i...

Page 17: ...g the strap and connect side b to the leg bolt Secure the strap by shifting to the left Re tighten legs Do not over tighten Use the remaining strap and repeat on other end of the base connecting strap...

Page 18: ...ing two connected TXL bases Unplug bases from power source Connect the Sync Cord to the Multifunction port of each Control Box Plug bases back into the power source Check to ensure all cords are secur...

Page 19: ...installation Attach the plastic spacer and T Bracket a Measure the distance between the mounting holes on the headboard and install the spacer and attachment plate to accommodate the headboard b To in...

Page 20: ...upply after the emergency is over as the system will continue to draw power from the batteries even if not in use Connect the end of the Battery Backup Strap to the input power cord that is attached t...

Page 21: ...ower cords are properly connected Unplug the base for 1 hour to reset the electronic components Plug bed base into a different electrical outlet or test current outlet with another working appliance a...

Page 22: ...Nationwide Customer Service Phone 1 844 534 3676 Fax 1 805 979 9399 Email info ergomotion com Web www ergomotion com 2021 Ergomotion Inc V001_10 2021 Serial Number...