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8. TROUBLESHOOTING
If you have problems with the system, there is often a quick and simple solution.
Please try the following.
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Problem
Solution
Check that the RJ45 connector is properly connected to the router.
Ensure wireless adaptor is set to obtain IP address automatically.
If you use a fixed IP setting, check whether your settings match the
same as your network.
Can’t view via smartphone
Make sure the SD card is inserted into the SD card slot correctly.
Check the memory of the SD card is not full.
Make sure the size of your SD card is compatible with the system.
The system can support up to a 64GB SD card
Recording problems
Choppy picture
Lower frame rate is the usual cause for a choppy picture
(i.e. 10 frames per second vs 20 frames per second).
Try moving the camera closer to the receiver or remove any
obstructions that may be causing interference.
Increase the volume when there is no sound.
Make sure that there is sound within range of the camera
microphone.
If the unit emits a loud screeching noise (audio feedback),
move the camera or receiver farther apart.
Audio Problems
Move the camera closer to the receiver.
Try repositioning the camera, receiver or both to improve
reception.
The picture is dropping
Check all connections to the camera. Make sure the adapter
is plugged in.
Make sure that the receiver is ON.
Make sure that the camera is in range of the receiver
No picture from a camera
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ERA CCTV
Troubleshooting