If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait
at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink
cartridges may be old or damaged and needs to be replaced.
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Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1.
Load a few sheets of plain paper in the product.
2.
Do one of the following:
•
Windows:
Right-click the product icon in the Windows taskbar.
•
Mac OS X 10.6/10.7/10.8
: In the Apple menu or the Dock, select
System Preferences
. Select
Print & Fax
or
Print & Scan
, select your product, and select
Options & Supplies
. Select
Utility
and select
Open Printer Utility
.
•
Mac OS X 10.5
: In the Apple menu or the Dock, select
System Preferences
. Select
Print & Fax
,
select your product, and select
Open Print Queue
. Select
Utility
.
3.
Select
Head Cleaning
.
You see a window like this:
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