Aligning the Print Head. . . . . . . . . . . . . . . . . . . . 72
Making Printer Settings. . . . . . . . . . . . . . . . . . . . . 73
Power Off Timer Setting. . . . . . . . . . . . . . . . . . 73
Paper Size Loaded Setting. . . . . . . . . . . . . . . . . 74
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . 75
Transporting the Printer. . . . . . . . . . . . . . . . . . . . 75
Checking and Installing Your Software. . . . . . . . . 76
Checking the software installed on your
computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Installing the software. . . . . . . . . . . . . . . . . . . . 77
Uninstalling Your Software. . . . . . . . . . . . . . . . . . 77
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 77
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 79
Diagnosing the Problem. . . . . . . . . . . . . . . . . . . . 80
Status lights. . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Status monitor. . . . . . . . . . . . . . . . . . . . . . . . . 83
Running a printer operation check. . . . . . . . . . . 83
Checking Printer Status. . . . . . . . . . . . . . . . . . . . . 84
For Windows. . . . . . . . . . . . . . . . . . . . . . . . . . 84
For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . 86
The Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Removing jammed paper from the rear unit. . . . 88
Removing jammed paper from the front cover
and the output tray. . . . . . . . . . . . . . . . . . . . . . 89
Removing jammed paper from the paper
cassette(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Preventing paper jams. . . . . . . . . . . . . . . . . . . . 91
Reprinting after a paper jam (for Windows
only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Print Quality Problems. . . . . . . . . . . . . . . . . . . . . 92
Horizontal banding. . . . . . . . . . . . . . . . . . . . . . 92
Vertical banding or misalignment. . . . . . . . . . . 93
Incorrect or missing colors. . . . . . . . . . . . . . . . 93
Blurry or smeared print. . . . . . . . . . . . . . . . . . . 94
Miscellaneous Printout Problems. . . . . . . . . . . . . . 94
Incorrect or garbled characters. . . . . . . . . . . . . 94
Incorrect margins. . . . . . . . . . . . . . . . . . . . . . . 95
Printout has a slight slant. . . . . . . . . . . . . . . . . 95
Inverted image. . . . . . . . . . . . . . . . . . . . . . . . . 95
Blank pages print. . . . . . . . . . . . . . . . . . . . . . . 95
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 97
Paper does not feed. . . . . . . . . . . . . . . . . . . . . . 97
Multiple pages feed. . . . . . . . . . . . . . . . . . . . . . 97
Paper is improperly loaded. . . . . . . . . . . . . . . . 98
Paper is not ejected fully or is wrinkled. . . . . . . . 98
The Printer Does Not Print. . . . . . . . . . . . . . . . . . 98
All lights are off. . . . . . . . . . . . . . . . . . . . . . . . 98
Lights came on and then went out. . . . . . . . . . . 98
Only the power light is on. . . . . . . . . . . . . . . . . 98
The ink light is flashing or is on after you
replace the cartridge. . . . . . . . . . . . . . . . . . . . . 99
Other Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 101
Printing plain papers quietly. . . . . . . . . . . . . . 101
Ink and Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . 103
Maintenance box. . . . . . . . . . . . . . . . . . . . . . . 104
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
250-Sheet Paper Cassette Unit/PXBACU1. . . . 105
System Requirements. . . . . . . . . . . . . . . . . . . . . 105
Technical Specifications. . . . . . . . . . . . . . . . . . . . 106
Printer specifications. . . . . . . . . . . . . . . . . . . . 106
Network Interface Specification. . . . . . . . . . . . 109
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Environmental. . . . . . . . . . . . . . . . . . . . . . . . 111
Standards and approvals. . . . . . . . . . . . . . . . . 111
Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Font Information. . . . . . . . . . . . . . . . . . . . . . . . 112
Available fonts. . . . . . . . . . . . . . . . . . . . . . . . 112
Symbol sets. . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Technical Support Web Site. . . . . . . . . . . . . . . . . 124
Contacting Epson Support. . . . . . . . . . . . . . . . . . 124
Before Contacting Epson. . . . . . . . . . . . . . . . . 124
Help for Users in Europe. . . . . . . . . . . . . . . . . 125
Help for Users in Taiwan. . . . . . . . . . . . . . . . . 125
Help for Users in Australia. . . . . . . . . . . . . . . 126
WP-4011/4015/4025/4090/4091/4095 User’s Guide
Contents
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