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Epson WorkForce Pro WP-4015 DN User Manual Download Page 89

D

Push the button on either side of the rear unit at the same time, and then reattach the unit.

Removing jammed paper from the front cover and the output tray

A

Open the front cover.

B

Remove all of the paper inside, including any torn pieces.

C

Close the front cover. If the jammed paper remains near the output tray, carefully remove the paper.

WP-4011/4015/4025/4090/4091/4095     User’s Guide

Troubleshooting

89

Summary of Contents for WorkForce Pro WP-4015 DN

Page 1: ...User s Guide NPD4579 00 EN ...

Page 2: ... that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON isaregisteredtrademark andEPSONEXCEEDYOURVISIONorEXCEEDYOURVISIONisatrademark of Seiko Epson Corporation PRINT Image Matching and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation Copyright 2001 Seiko Epson Corporation All rights reserved I...

Page 3: ...ions This product includes RSA BSAFE Cryptographic software from RSA Security Inc RSA BSAFE are either registered trademarks or trademarks of RSA Security Inc in the United States and or other countries RSA Security Inc All rights reserved PCL is the registered trademark of Hewlett Packard Company Adobe the Adobe logo PostScript3 Adobe Reader Acrobat and Photoshop are trademarks of Adobe systems I...

Page 4: ...ation are permitted provided that this copyright notice and disclaimer are retained THIS SOFTWARE IS PROVIDED BY KALLE KAUKONEN AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL KALLE KAUKONEN OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCID...

Page 5: ...0 WP 4091 WP 4095 Print Print PS3 PCL Ethernet Wi Fi Note for WP 4090 WP 4091 WP 4095 For PS3 PCL models you need to downloadthe software fromthe Epson swebsite Contactcustomersupport inyour region for more details on obtaining the printer driver and system requirements such as supported operating systems Illustrations used in this guide The illustrations in this guide are from a similar product m...

Page 6: ...Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of the product WP 4011 4015 4025 4090 4091 4095 User s Guide Guidelines 6 ...

Page 7: ...s straight at the ends and the points where they enter and leave the transformer If you use an extension cord with the product make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Never disa...

Page 8: ... water heat sources or in locations subject to shocks vibrations high temperature or humidity Do not use with wet hands Place the product near a wall outlet where the plug can be easily unplugged Using the product Observe the following when using the product Do not insert objects through the slots in the product Take care not to spill liquid on the product Do not put your hand inside the product o...

Page 9: ...soap and water If it gets in your eyes flush them immediately with water Before installing the new ink cartridge in the printer shake it back and forth horizontally in five centimeter movements about 15 times within five seconds Use the ink cartridge before the date printed on its package Use up the ink cartridge within six months of installation for best results Do not dismantle the ink cartridge...

Page 10: ...inter settings for Mac OS X 10 4 34 Canceling Printing 36 Using the printer button 36 For Windows 36 For Mac OS X 37 Printing with Special Layout Options 37 2 Sided Printing 37 Fit to Page Printing 45 Pages Per Sheet Printing 48 Poster Printing for Windows only 51 Watermark Printing for Windows only 55 Sharing Your Printer 57 Using the PostScript Printer Driver and the PCL6 Printer Driver 57 Insta...

Page 11: ...ncorrect or garbled characters 94 Incorrect margins 95 Printout has a slight slant 95 Inverted image 95 Blank pages print 95 Printed side is smeared or scuffed 96 Printing is too slow 96 Paper Does Not Feed Correctly 97 Paper does not feed 97 Multiple pages feed 97 Paper is improperly loaded 98 Paper is not ejected fully or is wrinkled 98 The Printer Does Not Print 98 All lights are off 98 Lights ...

Page 12: ... 127 Help for Users in Vietnam 127 Help for Users in Indonesia 127 Help for Users in Hong Kong 129 Help for Users in Malaysia 129 Help for Users in India 130 Help for Users in the Philippines 131 Index WP 4011 4015 4025 4090 4091 4095 User s Guide Contents 12 ...

Page 13: ...ons in this section are from a similar product model Although they may differ from your actual product the method of operation is the same a Paper cassette 1 b Paper cassette 2 optional WP 4011 4015 4025 4090 4091 4095 User s Guide Getting to Know Your Product 13 ...

Page 14: ... Stopper c Output tray extension d Output tray e Edge guides f Rear MP tray g Feeder guard a Ink cartridge slots b Front cover c Print head WP 4011 4015 4025 4090 4091 4095 User s Guide Getting to Know Your Product 14 ...

Page 15: ...a External USB port b LAN port c Maintenance box d Rear unit e AC inlet WP 4011 4015 4025 4090 4091 4095 User s Guide Getting to Know Your Product 15 ...

Page 16: ...d cleaning black only f Starts head cleaning all colors except black If the product is turned on while pressing and holding this button the product prints the nozzle check pattern g Cancels printing during a print job If the product is turned on while pressing and holding this button the product prints the PS3 status sheet Lights Lights Function P On when the product is on Flashes when the product...

Page 17: ...Lights Function Status lights on page 80 WP 4011 4015 4025 4090 4091 4095 User s Guide Getting to Know Your Product 17 ...

Page 18: ...and keep the following points in mind Note Load the paper into the paper cassette printable side down The printable side is usually whiter or glossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Pri...

Page 19: ...DL 3 Envelope C6 3 10 Envelope C4 4 1 Epson Bright White Ink Jet Paper A4 200 200 50 8 Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 Epson Premium Glossy Photo Paper A4 10 15 cm 4 6 in 13 18 cm 5 7 in 16 9 wide size 102 181 mm 20 Epson Premium Semigloss Photo Paper A4 10 15 cm 4 6 in 20 Epson Photo Paper A4 1 10 15 cm 4 6 in 13 18 cm 5 7 in 20 Epson Ultra Glossy Photo...

Page 20: ... 1 sheet 7 The loading capacity for manual 2 sided printing is 5 sheets 8 The loading capacity for manual 2 sided printing is 20 sheets Note The availability of paper varies by location Storing paper Return unused paper to the original package as soon as you finish printing When handling special media Epson recommends storing your prints in a resealable plastic bag Keep unused paper and prints awa...

Page 21: ...ejected close it before pulling out the paper cassette B Slide the edge guides to the sides of the paper cassette Note When using Legal size paper extend the paper cassette as shown in the illustration WP 4011 4015 4025 4090 4091 4095 User s Guide Paper Handling 21 ...

Page 22: ...e paper before loading For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 18 Do not use paper with binder holes E Slide the edge guides to the edges of the paper WP 4011 4015 4025 4090 40...

Page 23: ...ze Paper Size Loaded Setting on page 74 When using Legal size paper lower the stopper Leave enough space in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating Into the rear MP tray Follow these steps to load paper Note The illustrations in this section are from a similar product model Although they may differ from your a...

Page 24: ...Legal size paper lower the stopper B Pull up the rear MP tray C While holding the feeder guard forward pinch and slide the edge guide D Fan a stack of paper then tap it on a flat surface to even the edges WP 4011 4015 4025 4090 4091 4095 User s Guide Paper Handling 24 ...

Page 25: ...ng on page 74 For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 18 Up to 1 sheet of Legal size paper can be loaded at a time Loading Envelopes Follow these steps to load envelopes Note T...

Page 26: ...de out the output tray and raise the stopper B Pull up the rear MP tray C While holding the feeder guard forward pinch and slide the edge guide WP 4011 4015 4025 4090 4091 4095 User s Guide Paper Handling 26 ...

Page 27: ...ime Selecting which tray to use and its loading capacities on page 18 Do not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading E Slide the edge guide to the edge of the envelopes but ...

Page 28: ...ter driver from most Windows applications the Windows Start menu or the taskbar To make settings that apply only to the application you are using access the printer driver from that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer driver Note Screen shots of...

Page 29: ...ss the printer driver dialog Dialog Box How to Access It Page Setup Click Page Setup on the File menu of your application Note for Mac OS X 10 5 or later Depending on your application the Page Setup menu may not appear in the File menu Print Click Print on the File menu of your application Epson Printer Utility 4 For Mac OS X 10 6 click System Preferences on the Apple menu and then click Print Fax...

Page 30: ...m Semigloss Photo Paper Epson Premium Semigloss Epson Glossy Photo Paper Epson Glossy Epson Photo Paper Epson Photo Epson Matte Paper Heavyweight Epson Photo Quality Ink Jet Paper Epson Matte Envelopes Envelope These paper types are compatible with Exif Print and PRINT Image Matching For more information refer to the documentation that came with the Exif Print or PRINT Image Matching compatible di...

Page 31: ...below Introduction to Using Loading and Storing Media on page 18 Refer to the section below for the printable area Printable area on page 108 Basic printer settings for Windows A Open the file you want to print B Access the printer settings Accessing the printer driver for Windows on page 28 C Click the Main tab D Select the appropriate Paper Source setting WP 4011 4015 4025 4090 4091 4095 User s ...

Page 32: ...ct paper type on page 30 Note Print quality is automatically adjusted for the selected Paper Type H Click OK to close the printer settings window Note To make changes to advanced settings refer to the relevant section I Print your file Basic printer settings for Mac OS X 10 5 or 10 6 A Open the file you want to print B Access the Print dialog Accessing the printer driver for Mac OS X on page 29 C ...

Page 33: ...Note Select Landscape when printing on envelopes Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 33 ...

Page 34: ... for more details on Print Settings Selecting the correct paper type on page 30 Note To make changes to advanced settings refer to the relevant section G Click Print to start printing Basic printer settings for Mac OS X 10 4 A Open the file you want to print WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 34 ...

Page 35: ... then make suitable settings Note Select Landscape when printing on envelopes D Click OK to close the Page Setup dialog E Access the Print dialog Accessing the printer driver for Mac OS X on page 29 F Select the printer you are using as the Printer setting Then make the Copies Pages settings WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 35 ...

Page 36: ...to the relevant section I Click Print to start printing Canceling Printing If you need to cancel printing follow the instructions in the appropriate section below Using the printer button Press the button to cancel a print job in progress For Windows Note You cannot cancel a print job that has been completely sent to the printer In this case cancel the print job by using the printer WP 4011 4015 4...

Page 37: ...then select Cancel For Mac OS X Follow the steps below to cancel a print job A Click your printer icon in the Dock B In the Document Name list select the document which is printing C Click the Delete button to cancel the print job Printing with Special Layout Options 2 Sided Printing Two types of 2 sided printing are available standard and folded booklet WP 4011 4015 4025 4090 4091 4095 User s Gui...

Page 38: ...he Maintenance tab followed by the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box Note for Mac OS X Mac OS X supports automatic standard 2 sided printing only Standard 2 sided printing allows you to print both sides of a sheet Choose automatic or manual printing When you print manually the even numbered pages are printed first Once these ...

Page 39: ... B5 A5 A6 Thick paper Letter A4 Epson Bright White Ink Jet Paper A4 Manual 2 sided printing only Note Only use papers that are suitable for 2 sided printing Otherwise the print quality may deteriorate Depending on the paper and the amount of ink used to print text and images ink may bleed through to the other side of the paper The surface of the paper may be smeared during 2 sided printing Manual ...

Page 40: ...ustments to basic settings Basic printer settings for Windows on page 31 B Select 2 Sided Printing check box Note When using automatic printing make sure the Auto check box is checked WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 40 ...

Page 41: ...nting option select the Booklet check box and choose Center Binding or Side Binding Note Center Binding is not available with manual printing E Select which edge of the document will be bound Note Some settings are not available when Booklet is selected WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 41 ...

Page 42: ...geta20 mmmargin amarginof 10 mm will be placed on each side of the fold Note The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job G Click OK to return to the Main window H Click the Print Density button to open the Print Density Adjustment window Note This button is...

Page 43: ... to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Note If you are printing manually instructions for printing the back pages will be displayed while the face pages are printed Follow the on screen instructions to reload the paper Printer settings for Mac OS X 10 5 or 10 6 A Make adjustments to basic sett...

Page 44: ...ngs This automatically adjusts Print Density and Increased Ink Drying Time Note If you are printing high density data such as graphs we recommend adjusting settings manually E Click Print to start printing Printer settings for Mac OS X 10 4 A Make adjustments to basic settings Basic printer settings for Mac OS X 10 4 on page 34 WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 44 ...

Page 45: ...int Density and Increased Ink Drying Time Note If you are printing high density data such as graphs we recommend adjusting settings manually E Load paper into the paper cassette and click Print Loading Paper on page 20 Fit to Page Printing You can use the Fit to Page printing function when you want to print for example an A4 size document on another size paper WP 4011 4015 4025 4090 4091 4095 User...

Page 46: ...gs Basic printer settings for Windows on page 31 B Click the More Options tab then select the Reduce Enlarge Document check box C Do one of the following If you selected Fit to Page select the size of the paper you are using from the Output Paper If you selected Zoom to use the arrows to choose a percentage WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 46 ...

Page 47: ...s Basic printer settings for Mac OS X 10 5 or 10 6 on page 32 B Select Paper Handling from the pop up menu C Select the Scale to fit paper size D Make sure that the appropriate size is displayed in Destination Paper Size E Click Print to start printing Printer settings for Mac OS X 10 4 A Make adjustments to basic settings Basic printer settings for Mac OS X 10 4 on page 34 WP 4011 4015 4025 4090 ...

Page 48: ...size from the pop up menu E Click Print to start printing Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single sheets of paper Printer settings for Windows A Make adjustments to basic settings Basic printer settings for Windows on page 31 WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 48 ...

Page 49: ...g settings Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper Some settings may be unavailable depending on the Orientation setting on the Main window Print Page Borders Prints frames around the pages printed on each sheet WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 49 ...

Page 50: ...elect Layout from the pop up menu C Select from the following settings Pages per Sheet Prints multiple pages of your document on a single sheet of paper You can choose from 1 2 4 6 9 or 16 Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper Border Prints a border around the pages printed on each sheet You can choose from None Single Hairline Si...

Page 51: ...4 6 9 or 16 Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper Border Prints a border around the pages printed on each sheet You can choose from None Single Hairline Single Thin Line Double Hairline or Double Thin Line D Click Print to start printing Poster Printing for Windows only Poster Printing allows you to print poster size images by enl...

Page 52: ...r Mac OS X Printer settings A Make adjustments to basic settings Basic printer settings for Windows on page 31 B Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as Multi Page WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 52 ...

Page 53: ...ely Trim Lines Prints border lines on the panels to guide you when trimming the pages Note Ifyouwanttoprintonlyafewofthe panelswithoutprintingtheentireposter clickthepanelsthatyoudonotwantto print E Click OK to return to the Main window F Click OK to close the printer settings window Aftercompletingthestepsabove printonetestcopyandexaminetheresultsbeforeprintinganentirejob Thenfollow the instructi...

Page 54: ...off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks B Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back C Cut thetapedsheets intwoalongaverticalline throughthealignmentmarkers this time alineto theleft ofthe cross marks WP 4011 4015 4025 4090 4091 4095 User s Guide Print...

Page 55: ...ogether F Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper G Cut off the remaining margins Watermark Printing for Windows only Watermark printing allows you to print a text based or image based watermark on your document Note This feature is not available for Mac OS X WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 55 ...

Page 56: ...sic printer settings for Windows on page 31 B Click the More Options tab choose the desired watermark from the Watermark list then click Settings If you want to create your own watermark see the online help WP 4011 4015 4025 4090 4091 4095 User s Guide Printing 56 ...

Page 57: ...e it First you will set up the printer as a shared printer on the computer directly connected to it Then you will add the printer to each network computer that will access it See your Windows or Macintosh documentation for details UsingthePostScriptPrinterDriverandthePCL6Printer Driver ForPS3 PCLmodels youneedtodownloadthesoftwarefromtheEpson swebsite Contactcustomersupportinyour regionformoredeta...

Page 58: ...om the product to prevent getting an electric shock B Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future C Carefully grasp the product at the position indicated below and lift it carefully ...

Page 59: ... into the terminal and the holes on the bottom of the product respectively E Reconnect all the interface cables and the power cord F Plug the product s power cord into an electrical outlet G Turn on the product Uninstalling the cassette unit Perform the installation procedure in reverse WP 4011 4015 4025 4090 4091 4095 User s Guide Installing Option 59 ...

Page 60: ...ccesstheprinterdriverandthenclickthe Maintenance tab and then Monitoring Preferences On the Monitoring Preferences screen clear the See Low Ink Reminder alerts check box If an ink cartridge is running low prepare a new ink cartridge To check the ink cartridge status do one of the following Open the printer driver click the Main tab and then click the Ink Levels button Double click the printer shor...

Page 61: ...b and then the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box Depending on current settings the simplified status monitor may be displayed Click the Details button to display the window above The ink levels displayed are an approximate indication For Mac OS X Note If an ink cartridge is running low prepare a new ink cartridge You can chec...

Page 62: ...used depending on the paper type or print quality settings This is because a mixture of color inks is used to create black The ink levels displayed are an approximate indication Using the printer buttons Status lights on page 80 Precautions on ink cartridge replacement Read all of the instructions in this section before replacing the ink cartridges Werecommendstoringinkcartridgesatnormalroomtemper...

Page 63: ...s Becarefulwhenyouhandleusedinkcartridges asthere maybesomeinkaroundtheinksupplyport Ifinkgetson your skin wash the area thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or vision problems continue after a thorough flushing see a doctor immediately Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quality or...

Page 64: ...lack ink cartridge Replace the cartridge appropriate to your situation Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges C Removethereplacementinkcartridgefromitspackage Donottouchthegreenchiponthesideofthecartridge Doing so may prevent normal operation and printing Note Do not shake used ink cartrid...

Page 65: ... is shown in the same screen of the ink cartridge status You can check the status from the printer software or the control panel Checking the ink cartridge status on page 60 Handling precautions Read all of the instructions in this section before replacing the maintenance box EpsonrecommendstheuseofagenuineEpsonmaintenancebox Theuseofanon genuinemaintenanceboxmay cause damage that is not covered b...

Page 66: ... chip on the side of the box Doing so may prevent normal operation C Push the buttons on either side of the rear unit at the same time and then pull the unit out D Put your hand on the handle of the maintenance box and then pull the box outward Note If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water E Put the used mainten...

Page 67: ...it will go G Push the button on either side of the rear unit at the same time and then reattach the unit H Press the B button or the I button Maintenance box replacement is complete WP 4011 4015 4025 4090 4091 4095 User s Guide Replacing Consumables 67 ...

Page 68: ...MP tray or the paper cassette C Right click the printer icon on the taskbar then select Nozzle Check If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 29 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make sure that no lights are i...

Page 69: ...ty of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Cleaning the Print Head on page 69 Aligning the Print Head on page 72 Cleaning the Print Head If you fin...

Page 70: ...steps below to clean the print head using the Head Cleaning utility A Make sure that no lights are indicating errors B Right click the printer icon on the taskbar then select Head Cleaning If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 29 C Follow the on screen instructions cCaution Do not open the front cover or tur...

Page 71: ...o clean the print head using the printer buttons A Make sure that no lights are indicating errors B Press the B button or I button Select either of the buttons according to the result of the nozzle check The printer starts cleaning the print head and the P light begins flashing cCaution Never turn off the printer while the P light is flashing Doing so may damage the printer C When the P light stop...

Page 72: ...l printing while printing a test pattern with the Print Head Alignment utility Using the Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment utility A Make sure that no lights are indicating errors B Make sure A4 size paper is loaded in paper cassette 1 C Right click the printer icon on the taskbar then select Print Head Alignment ...

Page 73: ...will affect the product s energy efficiency Please consider the environment before making any change Follow the steps below to adjust the time For Windows A Windows 7 Click the start button select Devices and Printers and then right click the printer and select Printer properties WindowsVista and Server2008 Click the start button select ControlPanel and thenselect Printer from the Hardware and Sou...

Page 74: ...sta and Server2008 Click the start button select ControlPanel and thenselect Printer from the Hardware and Sound category Then right click the printer and select Properties Windows XP and Server 2003 Click Start Control Panel then Printers and Faxes Then right click the printer and select Properties B Click the Optional Settings tab and click the Printer Settings button C Select the paper size for...

Page 75: ...rning Be careful not to touch the parts inside the printer cCaution Be careful to keep water away from the electronic components Do not spray the inside of the printer with lubricants Unsuitable oils can damage the mechanism Contact your dealer or a qualified service person if lubrication is needed A Make sure that no lights are indicating errors B Load several sheets of A4 size plain paper C Pres...

Page 76: ...eeder guard and then close the paper support and the output tray E Remove all paper from the paper cassette and re insert the cassette into the printer F Repack the printer in its box using the protective materials that came with it Note Keep the printer level during transport Be sure to remove the protective materials from the printer before using it again Checking and Installing Your Software Ch...

Page 77: ... Applications folder contains software provided by third parties To check that the printer driver is installed click System Preferences on the Apple menu and then click Print Fax Then locate your product in the Printers list box Installing the software InserttheprintersoftwarediskthatcamewithyourproductandselectthesoftwareyouwanttoinstallontheSoftware Select screen Uninstalling Your Software You m...

Page 78: ...r and the application from the list displayed F Do one of the following Windows 7 and Server 2008 Click Uninstall Change or Uninstall Windows Vista Click Uninstall Change or Uninstall and then click Continue in the User Account Control window Windows XP and Server 2003 Click Change Remove or Remove Note If you chose to uninstall your product s printer driver in step 5 select the icon for your prod...

Page 79: ...he Epson folder in your Mac OS X hard drive C Select the check boxes for the software you want to uninstall such as your product s driver and the application from the list displayed D Click Uninstall E Follow the on screen instructions If you cannot find the software you want to uninstall in the Uninstall Center window double click the Applications folder in your Mac OS X hard drive select the app...

Page 80: ...section below If you have a specific problem relating to print quality a printing problem not related to print quality or a paper feeding problem or if the printer does not print at all refer to the appropriate section To solve a problem you may need to cancel printing Canceling Printing on page 36 Status lights Youcanidentifymanycommonprinterproblemsusingthelightsonyourprinter Iftheprinterstopswo...

Page 81: ...and then change the Paper Size Loaded setting to continue printing Paper Size Loaded Setting on page 74 Reprint any missing pages Double paper feed Two sheets of paper are fed at the same time Press the b button to feed and eject the paper If the paper remains in the printer see The Paper Jams on page 88 Unsupported paper size fed for PS3 PCL models only Unsupported paper size fed during 2 sided p...

Page 82: ...tridge is not installed correctly Reinsert the ink cartridge for which an error is indicated The ink light is flashing or is on after you replace the cartridge on page 99 Ink low An ink cartridge is nearly expended Obtainareplacementinkcartridge Todetermine whichcartridgeisnearlyexpended checkthe ink cartridge status Checking the ink cartridge status on page 60 Maintenance box is at end The mainte...

Page 83: ...ed to replace an ink cartridge or a maintenance box click the How To button on the window and the status monitor will lead you step by step through the cartridge or the maintenance box replacement procedure Note for Windows users If EPSON Status Monitor 3 does not appear access the printer driverand click theMaintenance taband then the Extended Settings button In the Extended Settings window check...

Page 84: ...ware on page 77 If the test page does not print you may have a problem with your printer Try the suggestions in the following section The Printer Does Not Print on page 98 Checking Printer Status For Windows Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status There are two ways to access EPSON Status Monitor 3 Double click the printer shortcut ic...

Page 85: ... or the maintenance box is nearly full full the How to button appears in the EPSON Status Monitor 3 window Clicking How to displays ink cartridge or maintenance box replacement instructions Ink Levels EPSON Status Monitor 3 provides a graphic display of the ink cartridge status Information You can view information about the installed ink cartridges by clicking Information Maintenance Box Service L...

Page 86: ...xisnearlyfull full theHowtobuttonappears ClickHowto and EPSONStatusMonitor3willleadyoustep by stepthroughthecartridgeormaintenanceboxreplacementprocedure For Mac OS X Using EPSON Status Monitor If EPSON Status Monitor detects a printer problem it will inform you with an error message Follow these steps to access EPSON Status Monitor A Access the Epson Printer Utility 4 Accessing the printer driver...

Page 87: ...SON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure You can also use this utility to check the ink cartridge status before printing EPSON Status Monitor displays the ink cartridge status at the time it was opened To update the ink cartridge status click Update WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 87 ...

Page 88: ...rinter first to diagnose the problem Status lights on page 80 Removing jammed paper from the rear unit A Push the buttons on either side of the rear unit at the same time and then pull the unit out B Carefully remove the jammed paper C Carefully remove the jammed paper WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 88 ...

Page 89: ...g jammed paper from the front cover and the output tray A Open the front cover B Remove all of the paper inside including any torn pieces C Close the front cover If the jammed paper remains near the output tray carefully remove the paper WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 89 ...

Page 90: ...rom paper cassette 2 repeat the instructions described below A Pull out the paper cassette B Reload the paper into the paper cassette Into the paper cassette on page 20 C Carefully remove any paper jammed inside the printer D Keep the cassette flat and insert it back into the printer carefully and slowly WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 90 ...

Page 91: ...ends beyond the base in all directions The printer will not operate properly if it is tilted Reprinting after a paper jam for Windows only Afteryoucanceltheprintjobbecauseofapaperjam youcanreprintitwithoutreprintingpagesthathavealreadybeen printed A Solve the paper jam The Paper Jams on page 88 B Access the printer settings Accessing the printer driver for Windows on page 28 C Select the Print Pre...

Page 92: ...e 92 Vertical banding or misalignment on page 93 Incorrect or missing colors on page 93 Blurry or smeared print on page 94 Horizontal banding Make sure the printable side of the paper is face up in the rear MP tray Make sure the printable side of the paper is face down in the paper cassette Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result C...

Page 93: ...h Speed Printing To display the High Speed Printing click through the followingmenus SystemPreferences Print Fax your printer in the Printers list box Options Supplies and then Driver For Mac OS X 10 4 clear the High Speed Printing setting in Extension Settings in the Print dialog box of your printer driver Make sure the paper type selected in the printer driver is appropriate for the type of pape...

Page 94: ...per type selected in the printer driver is appropriate for the type of paper loaded in the printer Selecting the correct paper type on page 30 Remove each sheet from the output tray as it is printed Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish To handle your prints follow the instructions of the paper Run the Nozzle Check utility and then c...

Page 95: ...elp for your printer driver or for your application Uninstall the printer driver then reinstall it Uninstalling Your Software on page 77 Blank pages print Make sure the printer driver settings are appropriate for the paper size you are using For Windows check the Main window For Mac OS X check the Page Setup dialog or Print dialog See the printer driver online help for details For Windows check th...

Page 96: ...se a lower Print Quality in the Print Settings dialog from your printer driver s Print dialog Accessing the printer driver for Windows on page 28 Accessing the printer driver for Mac OS X on page 29 For Mac OS X 10 5 or later select On from the High Speed Printing dialog To display the High Speed Printing dialog click through the following menus System Preferences Print Fax your printer in the Pri...

Page 97: ...acities on page 18 Paper is not jammed inside the printer If it is remove the jammed paper The Paper Jams on page 88 The ink cartridges are not expended If a cartridge is expended replace it Replacing an ink cartridge on page 63 You have followed any special loading instructions that came with your paper The paper does not have any binder holes Multiple pages feed For plain paper do not load paper...

Page 98: ... Paper Jams on page 88 If the paper is wrinkled when it comes out it may be damp or too thin Load a new stack of paper Note Store any unused paper in its original packaging in a dry area The Printer Does Not Print All lights are off Press the P button to make sure the printer is on Turn off the printer and make sure that the power cord is securely plugged in Make sure that your outlet works and is...

Page 99: ...ng a printer operation check on page 83 Ifyouaretryingtoprintalargeimage yourcomputer maynothaveenoughmemory Tryreducingtheresolution of your image or printing the image at a smaller size You may need to install more memory in your computer Users of Windows can clear any stalled print jobs from the Windows Spooler Canceling Printing on page 36 Uninstall the printer driver then reinstall it Uninsta...

Page 100: ... may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 100 ...

Page 101: ...e details on each item see the online help Other Problem Printing plain papers quietly When plain paper is selected as the Paper Type setting and Normal is selected as the Quality setting in the printer driver the printer prints at high speed Try choosing Quiet Mode for quieter operation which will reduce the print speed WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 101 ...

Page 102: ... Quiet Mode click through the following menus SystemPreferences Print Fax yourprinter inthePrinterslistbox Options Supplies andthenDriver For Mac OS X 10 4 open the printer driver and select the Quiet Mode check box in Extension Settings section of the Print dialog box of your printer driver WP 4011 4015 4025 4090 4091 4095 User s Guide Troubleshooting 102 ...

Page 103: ...774 T6784 676 711 Note Not all cartridges are available in all regions For WP 4015 WP 4095 Epson recommends the T701 or T702 ink cartridges For WP 4025 Epson recommends the T702 or T703 ink cartridges Color Black Cyan Magenta Yellow Cartridge life For best results use up ink cartridge within six months of opening the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing ...

Page 104: ...as temperature Toensureyoureceivepremiumprintqualityandtohelpprotectyourprinthead avariableinksafetyreserveremainsin the cartridge when your printer indicates to replace the cartridge The yields quoted for you do not include this reserve Although the ink cartridges may contain recycled materials this does not affect product function or performance Maintenance box You can use the following maintena...

Page 105: ...ements Windows requirements System PC Interface Windows7 Vista XPProfessionalx64Edition XP SP1orhigher Server2008R2 Server 2008 and Server 2003 Hi Speed USB Recommended USB Minimum Note Windows Server OS supports the printer driver only the applications supplied are not supported Contact your software manufacturer to find out if their software works in Windows XP Professional x64 Edition Macintosh...

Page 106: ...ed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Poorqualitypapermayreduceprintqualityandcausepaperjamsorotherproblems Ifyouencounterproblems switch to a higher grade of paper Use paper under normal conditions Temperature 15 to 25 C 59 to 77 F Hu...

Page 107: ...special paper distributed by Epson Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m 17 lb to 90 g m 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Envelope C4 229 324 mm Paper types Plain paper Weight 75 g m 20 lb to 90 g m 24 lb for Envelope 10 DL and C6 80 g m 21 lb to 100 g m 26 lb for Envelope C4 WP 4011 40...

Page 108: ...5 0 mm 0 20 in 1 C 3 0 mm 0 12 in 3 0 mm 0 12 in 2 1 The recommended margin for Envelope C4 is 9 5 mm 2 The recommended margin for Envelope 10 Envelope DL and Envelope C6 is 20 0 mm Note Depending on the type of paper print quality may decline in the top and bottom areas of the print or the area may be smeared WP 4011 4015 4025 4090 4091 4095 User s Guide Product Information 108 ...

Page 109: ...sonal Mechanical WP 4011 WP 4015 WP 4025 WP 4090 WP 4091 WP 4092 WP 4095 Dimensions Storage Width 460 mm 18 1 inches Depth 420 mm 16 5 inches Height 284 mm 11 2 inches Printing Width 460 mm 18 1 inches Depth 654 mm 25 7 inches Height 383 mm 15 1 inches Weight Approx 10 9 kg 24 0 lb without the ink cartridges and the power cord With the output tray extension extended Electrical WP 4011 WP 4015 100 ...

Page 110: ...3 W ISO IEC24712 Ready mode Approx 6 0 W Sleep mode Approx 3 0 W Power off Approx 0 3 W WP 4090 WP 4091 WP 4095 100 240 V Model Input voltage range 90 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 0 5 to 0 25 A Power consumption Printing Approx 25 W ISO IEC24712 Ready mode Approx 7 5 W Sleep mode Approx 2 2 W Power off Approx 0 3 W Note Check the la...

Page 111: ...quirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this devicemustacceptanyinterferencereceived includinginterferencethatmaycauseundesiredoperationofthedevice To prevent radio interference to the licensed service this device is intended to be operated indoors and away fr...

Page 112: ...neral authorization is required in Italy Epson can not accept responsibility for any failure to satisfy the protection requirements resulting a non recommended modification of the products WP 4011 WP 4015 WP 4090 WP 4091 WP 4092 WP 4095 U S model Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR 22 Class B European model Low voltage directive 2006 95...

Page 113: ...ile Bold Eurostile Extended Two Eurostile Bold Extended Two Geneva Goudy Oldstyle Goudy Oldstyle Italic Goudy Bold Goudy BoldItalic Goudy ExtraBold Helvetica Helvetica Oblique Helvetica Bold Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Oblique Helvetica Condensed Bold Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica Narrow Oblique Helvetica Narrow Bold Helvetica Narrow...

Page 114: ...old Arial Bold Italic Times New Roman Times New Roman Italic Times New Roman Bold Times New Roman Bold Italic PCL5 mode Font Name Family HP Equivalent FixedPitch 810 Medium Bold Italic Bold Italic Courier Ding Dings SWA ITC Zapf Dingbats Dutch 801 Medium Bold Italic Bold Italic CG Times Zapf Humanist 601 Medium Bold Italic Bold Italic CG Omega Ribbon 131 Coronet Clarendon 701 Clarendon Condensed S...

Page 115: ...talic New Century Schoolbook Dutch 801 SWA Medium Bold Italic Bold Italic Times Chancery 801 Medium SWA Italic ITC Zapf Chancery Medium Italic Symbol SWM Symbol Symbol SWA SymbolPS More WingBats SWM Wingdings FixedPitch 850 Regular Bold Italic Letter Gothic Naskh BT Medium Bold Naskh Koufi BT Medium Bold Koufi FixedPitch 810 Dark Medium Bold Italic Bold Italic CourierPS Line Printer Line Printer O...

Page 116: ... Italic 3 Dutch 801 2 Dutch 801 Bold 2 Dutch 801 Italic 2 Dutch 801 Bold Italic 2 Zapf Humanist 601 3 Zapf Humanist 601 Bold 3 Zapf Humanist 601 Italic 3 Zapf Humanist 601 Bold Italic 3 Ribbon 131 3 Clarendon 701 3 Swiss 742 2 Swiss 742 Bold 2 Swiss 742 Italic 2 Swiss 742 Bold Italic 2 Swiss 742 Condensed 3 Swiss 742 Condensed Bold 3 Swiss 742 Condensed Italic 3 Swiss 742 Condensed Bold Italic 3 I...

Page 117: ...M Italic 3 Dutch 801 SWM Bold Italic 3 Swiss 721 SWA 3 Swiss 721 SWA Bold 3 Swiss 721 SWA Oblique 3 Swiss 721 SWA Bold Oblique 3 Swiss 721 Narrow SWA 3 Swiss 721 Narrow SWA Bold 3 Swiss 721 Narrow SWA Oblique 3 Swiss 721 Narrow SWA Bold Oblique 3 Zapf Calligraphic 801 SWA 3 Zapf Calligraphic 801 SWA Bold 3 Zapf Calligraphic 801 SWA Italic 3 Zapf Calligraphic 801 SWA Bold Italic 3 Geometric 711 SWA...

Page 118: ...d Italic 3 Dutch 801 SWA 3 Dutch 801 SWA Bold 3 Dutch 801 SWA Italic 3 Dutch 801 SWA Bold Italic 3 Chancery 801 Medium SWA Italic 3 Symbol SWM 4 More WingBats SWM 5 Ding Dings SWA 6 Symbol SWA 4 David BT 7 David BT Bold 7 Narkis Tam BT 7 Narkis Tam BT Bold 7 Miryam BT 7 Miryam BT Bold 7 Miryam BT Italic 7 Koufi BT 8 Koufi BT Bold 8 Naskh BT 8 Naskh BT Bold 8 Ryadh BT 8 Ryadh BT Bold 8 WP 4011 4015...

Page 119: ...ou are using older software that cannot control fonts refer to the following sections for symbol set details When you are considering which font to use you should also consider which symbol set to combine with the font Available symbol sets vary depending on which mode you use and which font you choose In the PCL5 mode Available typefaces Symbol set name 19 Typefaces FixedPitch 810 Dutch 801 Swiss...

Page 120: ... 4 4N Unicode 3 0 18N 19 Typefaces FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 David BT Miryam BT Narkis Tam BT Naskh BT Koufi BT Ryadh BT PsMath 5M Math 8 8M ANSI ASCII 0U FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 Pc866Cyr 3R Pc866Ukr 14R WinCyr 9R Pc8Grk 12G Pc851Grk 10G WinGrk 9G ISOGrk 12N Greek8 8G FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 Line Printer ISOCyr 10N Line Pr...

Page 121: ...1 Ribbon 131 Clarendon 701 Swiss 742 Condensed Incised 901 Aldine 430 Calligraphic 401 Flareserif 821 Swiss 721 SWM Dutch 801 SWM Swiss 721 SWA Swiss 721 Narrow SWA Zapf Calligraphic 801 SWA Geometric 711 SWA Revival 711 SWA Century 702 SWA Dutch 801 SWA Chancery 801 Medium SWA Italic FixedPitch 810 Dark In the PCL6 mode Symbol Set Name Attribute Font Classification 1 2 3 4 5 6 7 8 9 ISO Norwegian...

Page 122: ...4 N N N N Windows 3 1 Latin 5 180 N N N Microsoft Publishing 202 N N N ISO 8859 10 Latin 6 206 N N N N DeskTop 234 N N N Math 8 269 N N N N N Roman 8 277 N N N N Windows 3 1 Latin 2 293 N N N Pc1004 298 N N N ISO 8859 15 Latin 9 302 N N N PC Turkish 308 N N N Windows 3 0 309 N N N PS Text 330 N N N PC 8 341 N N N N PC 8 D N 373 N N N N MC Text 394 N N N PC 850 405 N N N N PcEur858 437 N N N Pi Fon...

Page 123: ...igbats 460 N PC 866 Cyrillic 114 N N Greek8 263 N N Windows Greek 295 N N Windows Cyrillic 306 N N PC 851 Greek 327 N N ISO 8859 5 Cyrillic 334 N N PC 8 Greek 391 N N ISO 8859 7 Greek 398 N N PC 866 UKR 466 N N Hebrew7 8 N ISO 8859 8 Hebrew 232 N N Hebrew8 264 N N PC 862 Hebrew 488 N N Arabic8 278 N HPWARA 310 N PC 864 Arabic 342 N WP 4011 4015 4025 4090 4091 4095 User s Guide Product Information ...

Page 124: ...ct the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is on the side of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name an...

Page 125: ...495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan 02 32340688 02 32345299 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 02 82273300 02 82278866 5F 1 No 700 Zhongzheng Rd Zhonghe City Taipe...

Page 126: ...ld Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk EpsonHelpdeskisprovidedasafinalbackuptomakesureourclientshaveaccesstoadvice OperatorsontheHelpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk s...

Page 127: ...ld Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for...

Page 128: ...ta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponeg...

Page 129: ... Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Info...

Page 130: ...rs for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 39 040 66328633 Cochin 0484 2357950 0484 2357950 Coi...

Page 131: ...mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales ...

Page 132: ... Head cleaning Mac OS X 70 printer buttons 71 Windows 70 Help Epson 124 Horizontal banding 92 I Incorrect characters 94 Ink checking ink cartridge status in Mac OS X 61 checking ink cartridge status in Windows 60 Ink cartridges part numbers 103 replacing when expended 63 Interface cables 112 L Lights control panel 16 status lights 80 LJ4 mode 114 Loading envelopes 25 paper 18 20 23 M Mac OS X acce...

Page 133: ...ters 51 text 30 watermarks 55 Problems banding 92 93 blank pages 95 blurry prints 94 contacting Epson 124 diagnosing 80 incorrect characters 94 incorrect colors 93 margins 95 mirror image 95 paper feeding 97 paper jams 88 print 80 print speed 96 printer does not print 98 smeared prints 94 96 solving 124 Product parts 13 PS 3 mode 113 R Rear MP tray loading 23 Reducing page size 45 Replacing ink ca...

Page 134: ...W Watermark printing 55 Windows accessing printer settings 28 checking printer status 84 managing print jobs 84 status monitor 84 WP 4011 4015 4025 4090 4091 4095 User s Guide Index 134 ...

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