Epson WF-3010 Series User Manual Download Page 84 | Manualshive

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❏

If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from
your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to
your computer without the USB hub.

❏

If you are connecting the product to your computer via a USB hub, make sure the USB hub device is recognized by
your computer.

❏

If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution
of your image or printing the image at a smaller size. You may need to install more memory in your computer.

❏

Users of Windows can clear any stalled print jobs from the Windows Spooler.

&

“Canceling printing” on page 31

❏

Uninstall the printer driver, then reinstall it.

&

“Uninstalling Your Software” on page 62

An ink error is indicated after you replace the cartridge

A

Open the printer cover.

B

Make sure the ink cartridge holder is at the ink cartridge replacement position.

Note:

If the ink cartridge holder is at the far right position, press the

B

button.

C

Open the ink cartridge cover. Remove and reinsert the ink cartridge and then continue with the ink cartridge
installation.

User’s Guide

Troubleshooting for Printing

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Summary of Contents for WF-3010 Series

Page 1: ...User s Guide NPD4671 01 EN ...

Page 2: ...e use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSO...

Page 3: ...ther Options 32 Printing photos the easy way 32 Product presets For Windows Only 33 2 sided printing 33 Fit to page printing 35 Pages per Sheet printing 37 Sharing the Product for Printing 38 Setup for Windows 38 Setup for Mac OS X 40 Replacing Ink Cartridges Ink Cartridge Safety Instructions Precautions and Specifications 41 Safety instructions 41 Precautions on ink cartridge replacement 42 Ink C...

Page 4: ...ect margins 80 Printout has a slight slant 80 Inverted image 81 Blank pages print 81 Printed side is smeared or scuffed 81 Printing is too slow 81 Paper Does Not Feed Correctly 82 Paper does not feed 82 Multiple pages feed 82 Paper is improperly loaded 83 Paper is not ejected fully or is wrinkled 83 The Product Does Not Print 83 All lights are off 83 Lights came on and then went out 83 Only the po...

Page 5: ...Index User s Guide Contents 5 ...

Page 6: ... network administrators with information on both the printer driver and network settings Caution Important and Note Caution Important and Note in this manual are indicated as below and have the following meaning Caution must be followed carefully to avoid bodily injury cImportant must be observed to avoid damage to your equipment Note contain useful tips and restrictions on product operation Opera...

Page 7: ... Windows XP refers to Windows XP Home Edition Windows XP Professional x64 Edition and Windows XP Professional Mac OS X refers to Mac OS X 10 5 x 10 6 x 10 7 x User s Guide Introduction 7 ...

Page 8: ...istinct change in performance Do not adjust controls that are not covered by the operating instructions Place the product near a wall outlet where the plug can be easily unplugged Do not place or store the product outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the product and not to ...

Page 9: ... wrong orientation may damage both devices connected by the cable Place the product on a flat stable surface that extends beyond the base of the product in all directions If you place the product by the wall leave more than 10 cm between the back of the product and the wall The product will not operate properly if it is tilted at an angle When storing or transporting the product avoid tilting it p...

Page 10: ...sonwarranty does nottherefore cover the costof this replacement Ifyour product needs thepad replacingthis can be performed for you by any authorised Epson service provider It is not a user serviceable part Using the product with a wireless connection Do not use this product inside medical facilities or near medical equipment Radio waves from this product may adversely affect the operation of elect...

Page 11: ...rts a Edge guides b Rear paper feed slot c Control panel d Output tray e Output tray extension f Stopper g Edge guides h Paper cassette a Printer cover b Ink cartridge cover c Ink cartridge holder User s Guide Getting to Know Your Product 11 ...

Page 12: ... connector Guide to the Control Panel Buttons Buttons Function a P Turns the product on or off b Wi Fi Press to clear network error c Prints a network status sheet When pressing this button turn on the product to return the network settings to their defaults User s Guide Getting to Know Your Product 12 ...

Page 13: ...e print head to its home position f Press and hold for 3 seconds to clean the print head all colors except black Whenanexpendedinkcartridgeisdetected presstomovetheprintheadtotheinkcartridge replacement position After ink cartridge replacement press to return the print head to its home position g Cancels printing during a print job Lights Lights Function P On when the product is on Flashes when th...

Page 14: ...iter or glossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your prints Storing paper Return unused paper to the original package as soon as you f...

Page 15: ...mm 1 A6 3 up to 27 5mm Legal 4 30 30 1 User defined 1 1 5 1 5 Thick paper Letter 1 A4 1 B5 A5 Envelope 10 10 1 DL 10 1 C6 10 C4 1 Epson Bright White Ink Jet Paper A4 3 200 200 1 Epson Photo Quality Ink Jet Paper A4 80 Epson Matte Paper Heavyweight A4 20 1 Epson Photo Paper A4 20 1 10 15 cm 4 6 in 20 13 18 cm 5 7 in 20 Epson Premium Glossy Photo Paper A4 20 1 10 15 cm 4 6 in 20 13 18 cm 5 7 in 20 1...

Page 16: ...ize Note The availability of paper varies by location Paper type settings from the printer driver The product automatically adjusts itself for the type of paper you select in your print settings That is why the paper type setting is so important It tells your product what kind of paper you are using and adjusts the ink coverage accordingly The table below lists the settings you should choose for y...

Page 17: ...he Exif Print or PRINT Image Matching compatible digital camera Note The availability of special media varies by location For the latest information on media available in your area contact Epson support Technical Support Web Site on page 94 Loading Paper into the Paper Cassette Follow these steps to load paper A Pull out the paper cassette Note If the output tray has been ejected close it before p...

Page 18: ...des to the sides of the paper cassette Note When using Legal size paper extend the paper cassette as shown in the illustration C Slide the edge guide to adjust to the paper size you will use User s Guide Paper and Media Handling 18 ...

Page 19: ...intable side face down and check that the paper is not sticking out from the end of the cassette Note Fan and align the edges of the paper before loading E Slide the edge guides to the edges of the paper User s Guide Paper and Media Handling 19 ...

Page 20: ...way into the product G Slide out the output tray and raise the stopper Note If you want to print on commercially available pre punched paper see Loading Paper and Envelopes into the Rear Paper Feed Slot on page 23 Leave enough space in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating Loading Envelopes into the Paper Ca...

Page 21: ...t tray has been ejected close it before pulling out the paper cassette B Pinch and slide the edge guides to the sides of the paper cassette C Load envelopes lengthwise with the flap facing up and to the right User s Guide Paper and Media Handling 21 ...

Page 22: ...stotheedgesoftheenvelopesandcheckthattheenvelopesarenotstickingoutfromtheend of the cassette Note Even if you do not feel a click slide the edge guides to the edges of the envelopes E Keep the cassette flat and slowly and carefully reinsert it all the way into the product User s Guide Paper and Media Handling 22 ...

Page 23: ...folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading Loading Paper and Envelopes into the Rear Paper Feed Slot Note Printing using the rear paper feed slot is only available when printing from a computer To print withou...

Page 24: ...e printable side face up at the center of the rear paper feed slot slide the edge guides until they are flush with the edges of the paper Note The printable side is often whiter or brighter than the other side D Insert the paper into the rear paper feed slot The paper is automatically fed User s Guide Paper and Media Handling 24 ...

Page 25: ...oading envelopes load the short edge first with the flap facing down Do not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing User s Guide Paper and Media Handling 25 ...

Page 26: ... You can access the printer driver from most Windows applications the Windows Start menu or the taskbar To make settings that apply only to the application you are using access the printer driver from that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer dri...

Page 27: ... X The table below describes how to access the printer driver dialog Dialog Box How to Access It Page Setup Click Page Setup on the File menu of your application Note Depending on your application the Page Setup menu may not appear in the File menu Print Click Print on the File menu of your application Epson Printer Utility 4 For Mac OS X 10 7 click SystemPreferences on the Apple menuand then clic...

Page 28: ...pes into the Rear Paper Feed Slot on page 23 Refer to the section below for the printable area Printable area on page 89 After completing the settings print one test copy and examine the results before printing an entire job Basic product settings for Windows A Open the file you want to print B Access the printer settings Accessing the printer driver for Windows on page 26 C Click the Main tab D S...

Page 29: ...he orientation of your print Note Select Landscape when printing on envelopes H Select the appropriate Paper Type setting Paper type settings from the printer driver on page 16 Note Print quality is automatically adjusted for the selected Paper Type I Click OK to close the printer settings window Note To make changes to advanced settings refer to the relevant section J Print your file Basic produc...

Page 30: ... Printer setting Note Depending on your application you may not be able to select some of the items in this dialog box If so click Page Setup on the File menu of your application and then make suitable settings D Select the appropriate Paper Size setting Note Select XXX Borderless as the Paper Size if you want to print borderless photos Selecting Paper on page 14 E Select the appropriate Orientati...

Page 31: ...o control the amount of the image that extends beyond the edges of the paper J Click Print to start printing Canceling printing If you need to cancel printing follow the instructions in the appropriate section below Using the product button Press the button to cancel a print job in progress For Windows Note You cannot cancel a print job that has been completely sent to the product In this case can...

Page 32: ... Click your product icon in the Dock B In the Document Name list select the document which is printing C Click the Delete button to cancel the print job Other Options Printing photos the easy way Epson Easy Photo Print lets you lay out and print digital images on various types of paper The step by step instructionsinthewindowletyoupreviewtheprintedimagesandgettheeffectsyouwantwithouthavingtomakean...

Page 33: ... in turn on the Epson Software and Easy Photo Print folders and finally double click the Easy Photo Print icon Product presets For Windows Only Printer driver presets make printing a snap You can also create presets of your own Product settings for Windows A Access the printer settings Accessing the printer driver for Windows on page 26 B Select a Printing Presets in the Main tab Product settings ...

Page 34: ...on the paper and the amount of ink used to print text and images ink may bleed through to the other side of the paper The surface of the paper may be smeared during 2 sided printing Note for Windows Manual 2 sided printing is available only when EPSON Status Monitor 3 is enabled To enable the status monitor access the printer driver and click the Maintenance tab followed by the Extended Settings b...

Page 35: ... the even numbered pages first When you print odd numbered pages a blank sheet of paper is output at the end of the print job When you are printing manually make sure that the ink is completely dry before reloading the paper Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 27 B Make the appropriate settings in the Two sided Printing Sett...

Page 36: ...onstab andthenselectthesizeofthepaper you are using from Output Paper C Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 27 B Choose Scale to fit paper size for Destination Paper Size in the Paper Handling pane and select the desired paper size from the pop up menu C Check the other settings and print U...

Page 37: ... driver for Windows on page 26 B Select 2 Up or 4 Up as Multi Page in the Main tab C Click Page Order and make the appropriate settings D Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 27 B Select the desired number of Pages per Sheet and the Layout Direction page order in the Layout pane C Check the ...

Page 38: ...red printer in Windows XP you must log on to a Computer Administrator account Follow the steps below on the computer that is connected directly to the product A Windows 7 Click the start button select Devices and Printers Windows Vista Click the start button select Control Panel and then select Printer from the Hardware and Sound category Windows XP Click Start and select Control Panel and then se...

Page 39: ... add the product to each network computer that will access it Note Your product must be set up as a shared printer on the computer to which it is connected before you can access it from another computer Setting up the product as a shared printer on page 38 A Windows 7 Click the start button select Devices and Printers Windows Vista Click the start button select Control Panel and then select Printe...

Page 40: ...her computer then click Next D Follow the on screen instructions to select the product you want to use Note Dependingontheoperatingsystemandtheconfigurationofthecomputertowhichtheproductisconnected theAddPrinter Wizard may prompt you to install the printer driver from the product software disk Click the Have Disk button and follow the on screen instructions Setup for Mac OS X Tosetupyourproductona...

Page 41: ...soap and water If ink gets into your eyes flush them immediately with water If discomfort or vision problems continue after a thorough flushing see a doctor immediately If ink gets into your mouth spit it out immediately and see a doctor right away Do not remove or tear the label on the cartridge this can cause leakage Do not remove the transparent seal from the bottom of the cartridge otherwise t...

Page 42: ...he cartridge after reinserting it back into the product However when reinserting a cartridge some ink may be consumed to guarantee product performance To maintain optimum print head performance some ink is consumed from some cartridges not only during printing but also during maintenance operations such as ink cartridge replacement and print head cleaning Ifyou need to remove aninkcartridgetempora...

Page 43: ...y of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges Quoted yields may vary depending on the images that you are printing the paper type that you are using the frequency of your prints and environmental conditions such as temperature To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains i...

Page 44: ...Monitor 3 does not appear access the printer driver and click the Maintenance tab and then the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box Depending on current settings the simplified status monitor may be displayed Click the Details button to display the window above The ink levels displayed are an approximate indication For Mac OS X ...

Page 45: ...ing with Black Ink When Color Ink Cartridges are Expended Whencolorinkisexpendedandblackinkstillremains youcancontinueprintingforashorttimeusingonlyblackink However you should replace the expended ink cartridge s as soon as possible See the following section to continue printing temporarily with black ink Note The actual amount of time will vary depending on the usage conditions images printed pri...

Page 46: ...the steps below to continue printing temporarily with black ink A When EPSON Status Monitor 3 tells you to cancel your print job click Cancel or Cancel Print to cancel your print job Note If the error stating that a color ink cartridge is expended originates with another computer on the network you may need to cancel the print job at the product B Load plain paper or envelope C Access the printer ...

Page 47: ...not be resumed click the product icon in the Dock If an error message is displayed prompting you to cancel the print job click Delete and follow the steps below to reprint the document with black ink Note If the error stating that a color ink cartridge is expended originates with another computer on the network you may need to cancel the print job at the product B Open System Preferences click Pri...

Page 48: ...Black Ink When the Cartridge Is Low For Windows Only Note for Windows This function is available only when EPSON Status Monitor 3 is enabled To enable the status monitor access the printer driverandclicktheMaintenancetabfollowedbytheExtendedSettings button IntheExtendedSettingswindow checkthe Enable EPSON Status Monitor 3 check box The window below appears when black ink runs low and there is more...

Page 49: ...using the remaining black ink Replacing an ink cartridge Note Make sure the P light is on but not flashing A Open the printer cover The ink cartridge holder moves to the ink cartridge replacement position Note If the ink cartridge holder does not move to the ink cartridge replacement position press the B button Do not hold the B button for more than three seconds or the product may start cleaning ...

Page 50: ...situation Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges D Gently shake new replacement cartridges four or five times and remove the replacement ink cartridge from its package E Remove only the yellow tape User s Guide Replacing Ink Cartridges 50 ...

Page 51: ...cartridge may become unusable Do not remove or tear the label on the cartridge otherwise ink will leak F Insert the cartridge and press it until it clicks G Close the ink cartridge cover H Close the printer cover Ink charging starts This process takes about three minutes to complete Note The P light continues to flash while the product is charging ink Do not turn off the product during ink chargin...

Page 52: ...e that A4 size paper is loaded in the paper cassette C Right click the product icon on the taskbar then select Nozzle Check If the product icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 27 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make su...

Page 53: ...ct turns on release both the buttons The product prints the nozzle check pattern Below are two sample nozzle check patterns Compare the quality of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged i...

Page 54: ... able to clean the print head When ink is expended you cannot clean the print head Replace the appropriate ink cartridge first If print quality does not improve make sure you selected the appropriate color according to the nozzle check result If print quality has not improved after repeating this procedure about four times turn the product off and wait for at least six hours Then run the nozzle ch...

Page 55: ...ither of the buttons according to the result of the nozzle check The product starts cleaning the print head and the P light begins flashing cImportant Never turn off the product while the P light is flashing Doing so may damage the product C When the P light stops flashing print a nozzle check pattern to confirm that the head is clean Checking the Print Head Nozzles on page 52 Aligning the Print H...

Page 56: ...t head Using the Print Head Alignment utility for Mac OS X Follow the steps below to align the print head using the Print Head Alignment utility A Make sure that no warnings or errors are indicated in the control panel B Make sure A4 size paper is loaded in the paper cassette C Access the Epson Printer Utility 4 Accessing the printer driver for Mac OS X on page 27 D Click the Print Head Alignment ...

Page 57: ...tings button The Printer Settings screen appears C Select Off 30 minutes 1 hour 2 hours 4 hours 8 hours or 12 hours as the Power Off Timer setting D Select 3 minutes 5 minutes or 10 minutes as the Sleep Timer setting E Click the Apply button Cleaning the Product Cleaning the exterior of the product To keep your product operating at its best clean it thoroughly several times a year by using the fol...

Page 58: ...he maintenance box status The maintenance box status is shown in the same screen of the ink cartridge status You can check the status from the printer software or the control panel Checking the Ink Cartridge Status on page 43 Handling precautions Read all of the instructions in this section before replacing the maintenance box EpsonrecommendstheuseofagenuineEpsonmaintenancebox Theuseofanon genuine...

Page 59: ... the product is not draining the ink C Remove the replacement maintenance box from the package Note Do not touch the green chip on the side of the box Doing so may prevent normal operation D Pull out the rear cover E Put your hand on the handle of the maintenance box and then pull the box outward Note If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flu...

Page 60: ...the product back on Maintenance box replacement is complete Transporting the Product If you move the product some distance you need to prepare it for transportation in its original box or one of a similar size cImportant When storing or transporting the product avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leavetheinkcartridgesinstalled Removingthecartridg...

Page 61: ...cassette and re insert the cassette into the product G Repack the product in its box using the protective materials that came with it Note Keep the product level during transport Checking and Installing Your Software Checking the software installed on your computer To use the functions described in this User s Guide you need to install the following software Epson Driver and Utilities Epson Easy P...

Page 62: ...rint Scan for Mac OS X 10 7 or Print Fax for Mac OS X 10 6 or 10 5 Then locate your product in the Printers list box Installing the software InserttheproductsoftwarediskthatcamewithyourproductandselectthesoftwareyouwanttoinstallontheSoftware Select screen Uninstalling Your Software You may need to uninstall and then reinstall your software to solve certain problems or if you upgrade your operating...

Page 63: ...s XP Click Change Remove or Remove Note If you chose to uninstall your product s printer driver in step 5 select the icon for your product and then click OK G When the confirmation window appears click Yes or Next H Follow the on screen instructions In some cases a message may appear to prompt you to restart your computer If so make sure I want to restart my computer now is selected and click Fini...

Page 64: ...find the software you want to uninstall in the Uninstaller window double click the Applications folder in your Mac OS X hard drive select the application you want to uninstall and then drag it to the Trash icon Note If you uninstall the printer driver and the name of your product remains in the Print Scan for Mac OS X 10 7 or Print Fax for Mac OS X 10 6 or 10 5 window select the name of your produ...

Page 65: ...owing table to diagnose the problem then follow the recommended corrective measures Lights Problem and solution Paper out No paper is loaded Load paper into the rear paper feed slot or the paper cassette and then press the b button The product resumes printing and the light goes out Wrong paper for the rear paper feed slot The paper currently loaded into the rear paper feed slot cannot be used wit...

Page 66: ...ridge on page 49 Incorrectly installed ink cartridge An ink cartridge is not installed correctly Reinsert the ink cartridge for which an error is indicated An ink error is indicated after you replace the cartridge on page 84 Ink low An ink cartridge is nearly expended Obtain a replacement ink cartridge To determine which cartridge is nearly expended check the ink cartridge status Checking the Ink ...

Page 67: ...oduct s ink pads are nearing the end of their service life printing can beresumedby pressingtheb button General error An unknown product error has occurred Turn off the product Then remove the jammed paper See Paper Jams on page 70 Then turn the product back on If the error does not clear contact your dealer Recovery mode The firmware update has failed and the product is in recovery mode You will ...

Page 68: ...bar see the following section From the shortcut icon on the taskbar on page 27 Open the printer driver click the Maintenance tab then click the EPSON Status Monitor 3 button When you access EPSON Status Monitor 3 the following window appears Note If EPSON Status Monitor 3 does not appear access the printer driver and click the Maintenance tab and then the Extended Settings button In the Extended S...

Page 69: ...lled ink cartridges by clicking Information Maintenance Box Service Life EPSON Status Monitor 3 provides a graphic display of the maintenance box status Technical Support Click Technical Support to access the Epson technical support website Print Queue You can view Windows Spooler by clicking Print Queue For Mac OS X Follow these steps to access EPSON Status Monitor A Access the Epson Printer Util...

Page 70: ...How to and EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure Paper Jams Caution Never touch the buttons on the control panel while your hand is inside the product Note Cancel the print job if prompted by a message from the printer driver If all of the lights on the control panel flash press the P button to turn the product off and th...

Page 71: ...Removing jammed paper from the rear cover A Pull out the rear cover B Carefully remove the jammed paper User s Guide Troubleshooting for Printing 71 ...

Page 72: ...C Carefully remove the jammed paper D Open the rear cover User s Guide Troubleshooting for Printing 72 ...

Page 73: ...E Carefully remove the jammed paper F Reattach the rear cover Removing jammed paper from inside the product A Carefully remove the jammed paper User s Guide Troubleshooting for Printing 73 ...

Page 74: ...er cover C Remove all of the paper inside including any torn pieces cImportant Do not touch the flat white cable connected to the cartridge holder D Close the printer cover User s Guide Troubleshooting for Printing 74 ...

Page 75: ...power cord from the product and the electrical outlet Unplug all other cables from the product Carefully stand the product on its side as shown below and carefully pull out the cassette B Remove the jammed paper from the cassette C Carefully remove any paper jammed inside the product User s Guide Troubleshooting for Printing 75 ...

Page 76: ...just under the H arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 14 The edge guides are snug against the edges of the paper The product is on a flat stable surface that extends beyond the base in all directions The product will not operate properly if it is tilted Reprinting after a paper...

Page 77: ... the Print Options menu Repeat this step for all the pages that have already been printed G Click Print on the Print Preview window Print Quality Help If you are having print quality problems then compare it with the illustrations below Click the caption under the illustration that best resembles your prints Good sample Good sample Horizontal banding on page 78 Vertical banding or misalignment on ...

Page 78: ...ng or misalignment Make sure the printable side the whiter or glossier side of the paper is face up in the rear paper feed slot Make sure the printable side the whiter or glossier side of the paper is face down in the paper cassette Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check result Checking the Print Head Nozzles on page 52 Run the Print Hea...

Page 79: ... it is tilted Make sure your paper is not damaged dirty or too old Make sure your paper is dry and the printable side the whiter or glossier side is face up in the rear paper feed slot Make sure your paper is dry and the printable side the whiter or glossier side is face down in the paper cassette If the paper is curled toward the printable side flatten it or curl it slightly in the opposite direc...

Page 80: ...ndow For Mac OS X check the Page Setup dialog box or Print dialog box If margins still appear even when printing using the borderless setting try one of the following For Windows click Extended Settings button on the printer driver s Maintenance window and then select Remove white borders For Mac OS X select On from the Remove white borders To display the Remove white borders click through the fol...

Page 81: ...e click through the following menus System Preferences Print Scan for Mac OS X 10 7 or Print Fax for Mac OS X 10 6 or 10 5 your product in the Printers list box Options Supplies and then Driver Uninstall the printer driver then reinstall it Uninstalling Your Software on page 62 Printed side is smeared or scuffed If the paper is curled toward the printable side flatten it or curl it slightly in the...

Page 82: ...ation For plain paper do not load paper above the line just under the H arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 14 Paper is not jammed inside the product If it is remove the jammed paper Paper Jams on page 70 The ink cartridges are not expended If a cartridge is expended replace i...

Page 83: ...kled when it comes out it may be damp or too thin Load a new stack of paper Note Store any unused paper in its original packaging in a dry area The Product Does Not Print All lights are off Press the P button to make sure the product is on Make sure that the power cord is securely plugged in Make sure that your outlet works and is not controlled by a wall switch or timer Lights came on and then we...

Page 84: ...mage at a smaller size You may need to install more memory in your computer Users of Windows can clear any stalled print jobs from the Windows Spooler Canceling printing on page 31 Uninstall the printer driver then reinstall it Uninstalling Your Software on page 62 An ink error is indicated after you replace the cartridge A Open the printer cover B Make sure the ink cartridge holder is at the ink ...

Page 85: ...he Print Speed For Windows Only Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window User s Guide Troubleshooting for Printing 85 ...

Page 86: ...mal Mac OS X is selected as for quality in the printer driver the product prints at high speed Try choosing Quiet Mode for quieter operation which will reduce the print speed For Windows select the Quiet Mode check box in the Main window of your printer driver ForMacOSX selectOnfromtheQuietMode TodisplaytheQuietMode clickthroughthefollowingmenus System Preferences Print Scan for Mac OS X 10 7 or P...

Page 87: ...e Not all cartridges are available in all regions Color Black Cyan Magenta Yellow Cartridge life For best results use up ink cartridge within six months of opening the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing 12 C 10 4 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F Maintenance box Your can use the following maintenance box with this produ...

Page 88: ...try Rear paper feed slot top entry Capacity 27 5 mm for paper cassette 1 and 2 0 3 mm for rear paper feed slot This cassette may not be available depending on the product Paper Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock be...

Page 89: ... Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m 17 lb to 90 g m 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C4 229 324 mm Envelope C6 114 162 mm Paper types Plain paper Weight 75 g m 20 lb to 90 g m 24 lb for Envelope 10 DL and C6 80 g m 21 lb to 100 g m 26 lb for Envelope C4 Printable area Highlighted portions show pri...

Page 90: ... 0 12 in 1 B 3 0 mm 0 12 in 5 0 mm 0 20 in 10 0 mm 0 40 in C 3 0 mm 0 12 in 3 0 mm 0 12 in 2 3 0 mm 0 12 in 2 1 The recommended margin is 17 mm 2 The recommended margin is 42 mm Note Dependingonthetypeofpaper printqualitymaydeclineinthetopandbottomareasoftheprint ortheareamaybe smeared User s Guide Product Information 90 ...

Page 91: ...Personal 3 The connected device should comply with IEEE802 3az Mechanical Dimensions Storage Width 449 mm 17 7 inches Depth 380 mm 15 0 inches Height 165 mm 6 5 inches Printing Width 449 mm 17 7 inches Depth 553 mm 21 8 inches Height 188 mm 7 4 inches Weight Approx 5 3 kg 11 7 lb without the ink cartridges and the power cord With the output tray extension extended Electrical 100 120 V Model 220 24...

Page 92: ...e following wireless module Manufacture Askey Computer Corporation Type WLU6117 D69 RoHS ThisproductconformstoPart15oftheFCCRulesandRSS 210oftheICRules Epsoncannotacceptresponsibilityfor any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference...

Page 93: ...and UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia Only indoor operation is permitted in France If used outside of own premises general authorization is required in Italy Epson can not accept responsib...

Page 94: ...f Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand an...

Page 95: ...iwan 02 27491234 02 27495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan 02 32340688 02 32345299 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 03 2810606 03 2810707 No 413 Huannan Rd Pingzh...

Page 96: ...Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product speci...

Page 97: ...s for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766...

Page 98: ...nformation support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Fax 603 56288388 399 Epson Helpdesk Sales enquiries and product information Infoline Phone 603 56288222 Enquiries on repair services warranty...

Page 99: ...India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available User s Guide Where To Get Help 99 ...

Page 100: ... order a cartridge 18004250011 9AM 9PM This is a Toll free number For Service CDMA Mobile Users 3900 1600 9AM 6PM Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 ...

Page 101: ...line team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty User s Guide Where To Get Help 101 ...

Page 102: ...dows 54 Help Epson 94 Horizontal banding 78 I Incorrect characters 80 Ink BK printing 45 BK printing in Mac 47 BK printing in Windows 46 checking ink cartridge status in Mac OS X 44 checking ink cartridge status in Windows 43 precaution 41 saving black ink in Windows 48 temporarily printing with black ink 45 Ink cartridges part numbers 87 replacing when expended 49 Interface cables 93 L Lights fla...

Page 103: ...s 70 print 65 print speed 81 product does not print 83 smeared prints 79 81 solving 94 Product checking status 68 cleaning 57 parts 11 transporting 60 Product settings accessing for Mac OS X 27 accessing for Windows 26 Power Off Timer 56 Sleep Timer 56 R Reducing page size 35 Replacing ink cartridges 49 Resizing pages 35 S Safety information 8 Saving energy 56 Service 94 Sharing printer Mac OS X 4...

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