Epson WF-2960 User Manual Download Page 147

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The Printer Cannot Connect to the Network

Main causes and solutions for network connection problems

Check the following to see if there is a problem with the operation or settings for the connected device.

Check the cause of the printer network connection failure.

Solutions

Print out the network connection check report to see the issue and check the recommended solution.

See the following related information for details on reading the network connection check report.

Note:

If you want to check more information on the network settings, print a network status sheet.

“Checking the Printer's Network Connection Status (Network Connection Report)” on page 126

“Messages and Solutions on the Network Connection Report” on page 126

Use the Epson Printer Connection Checker to improve the connection to the computer.
(Windows)

Solutions

You may be able to solve the problem depending on the results of the check.

Double-click the

Epson Printer Connection Checker

icon on the desktop.

Epson Printer Connection Checker starts.

If there is no icon on the desktop, follow the methods below to start Epson Printer Connection
Checker.

❏

Windows 11

Click the start button, and then select

All apps

Epson Software

Epson Printer Connection

Checker

❏

Windows 10

Click the start button, and then select

Epson Software

Epson Printer Connection Checker

❏

Windows 8.1/Windows 8

Enter the application name in the search charm, and then select the displayed icon.

❏

Windows 7

Click the start button, and then select

All Programs

Epson Software

Epson Printer

Connection Checker

Follow the on-screen instructions to check.

Note:

If the printer name is not displayed, install a genuine Epson printer driver.

“Checking if a genuine Epson printer driver is installed - Windows” on page 120

When you have identified the problem, follow the solution displayed on the screen.

When you cannot solve the problem, check the following according to your situation.

Solving Problems

Cannot Print, Scan, or Fax

The Printer Cannot Connect to the Network

147

Summary of Contents for WF-2960

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6902 01 EN ...

Page 2: ...equire You to Enter the Administrator Password 16 Initializing the Administrator Password 16 Protecting Your Personal Information 16 Part Names and Functions Front 18 Inside 19 Rear 20 Guide to the Control Panel Control Panel 22 Touch Screen Operations 22 Home Screen Configuration 23 Guide to the Network Icon 24 Loading Paper Paper Handling Precautions 26 Paper Size and Type Settings 26 List of Pa...

Page 3: ...ous Fax Reports 82 Feature Security when Sending and Receiving Faxes 82 Features Other Useful Features 82 Sending Faxes Using the Printer 83 Selecting Recipients 83 Various Ways of Sending Faxes 84 Receiving Faxes on the Printer 86 Receiving Incoming Faxes 87 Receiving Faxes by Making a Phone Call 88 Viewing Received Faxes Saved in the Printer on the LCD Screen 89 Menu Options for Faxing 90 Recipi...

Page 4: ...is Poor 160 Copy Quality is Poor 168 Scanned Image Problems 175 The Quality of the Sent Fax is Poor 178 Received Fax Quality is Poor 180 Cannot Select Paper Type or Paper Source in Printer Driver 180 A genuine Epson printer driver has not been installed 180 A Message is Displayed on the LCD Screen 180 Paper Gets Jammed 182 Removing Jammed Paper 182 Removing Jammed Paper from the ADF 185 Preventing...

Page 5: ...ns 228 Scanner Specifications 229 ADF Specifications 230 Fax Specifications 230 Interface Specifications 231 Network Specifications 231 Supported Third Party Services 233 Dimensions 234 Electrical Specifications 234 Environmental Specifications 235 System Requirements 235 Regulatory Information 236 Standards and Approvals 236 Restrictions on Copying 237 Where to Get Help Technical Support Web Site...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Guide to Web Movie Manuals 7 Searching for Information 7 Printing Only the Pages You Need 8 About This Manual 9 Trademarks 10 Copyright 11 ...

Page 7: ...als Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual Visit the following website enter the product name and then go to Support https epson sn Guide to Web Movie Manuals You can watch Web Movie Manuals to learn how to use the printer Access the following website The contents of the Web Mo...

Page 8: ...previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing Only the Pages You Need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page a...

Page 9: ...pending on the model and situation Illustrations used in this manual are examples only Although there may be slight differences depending on the model the method of operation is the same Some of the menu items on the LCD screen vary depending on the model and settings You can read the QR code using dedicated app Operating System References Windows In this manual terms such as Windows 11 Windows 10...

Page 10: ...n and other countries Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour Safari AirPrint iPad iPhone iPod touch and Spotlight are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identif...

Page 11: ...s incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use ...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Notes on the Administrator Password 15 Protecting Your Personal Information 16 ...

Page 13: ...r in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on y...

Page 14: ... to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong...

Page 15: ...y Connect it in a network protected by a router or firewall Advisories and Warnings for Using the Printer with a Wireless Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the ...

Page 16: ...e You to Enter the Administrator Password If you are prompted to enter the administrator password when performing the following operations enter the administrator password set on the printer When updating the firmware of the printer from a computer or smart device When logging on to the advanced settings of Web Config When setting using an application such as Fax Utility that can change the printe...

Page 17: ...Part Names and Functions Front 18 Inside 19 Rear 20 ...

Page 18: ...ight into the printer Slide to the edge of the originals D ADF document support Supports originals E ADF output tray extension Holds legal size originals ejected from the ADF Make sure you extend this when scanning legal size originals using the ADF F ADF output tray Holds originals ejected from the ADF A Output tray Holds the ejected paper Part Names and Functions Front 18 ...

Page 19: ...ks external light while scanning B Scanner glass Place the originals C Control panel Indicates the printer s status and allows you to make print settings D Front cover Open to load paper in the paper cassette Inside A Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer This unit should usually be kept closed Part Names and Functions In...

Page 20: ...enance box is a container that collects a very small amount of surplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Connects the power cord D LAN port Connects a LAN cable E USB port Connects a USB cable to connect with a computer F EXT port Connects external phone devices G LINE port Connects a phone line Part Names and Functions Rear 20 ...

Page 21: ...Guide to the Control Panel Control Panel 22 Touch Screen Operations 22 Home Screen Configuration 23 ...

Page 22: ... that have not yet been read printed or saved are stored in the printer s memory D Displays menus and messages E Displays the solutions when you are in trouble Touch Screen Operations The touchscreen is compatible with the following operations Tap Press or select the items or the icons Flick Scroll the screen swiftly Guide to the Control Panel Touch Screen Operations 22 ...

Page 23: ...Configuration A Displays the Supply Status screen You can check the approximate ink levels and the approximate service life of the maintenance box You can also replace the ink cartridges or print the supply status sheet B Displays the network connection status Guide to the Network Icon on page 24 Guide to the Control Panel Home Screen Configuration 23 ...

Page 24: ...outs such as unclogging nozzles by printing a nozzle check pattern and performing head cleaning and improving blurring or banding in your printouts by aligning the print head Settings Allows you to make settings related to maintenance printer settings and operations F Scrolls the screen to the right Guide to the Network Icon The printer is not connected to a wired Ethernet network or a wireless Wi...

Page 25: ...Loading Paper Paper Handling Precautions 26 Paper Size and Type Settings 26 Loading Papers 28 ...

Page 26: ... frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Related Information Available Paper and Capacities on pa...

Page 27: ...Paper Types To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Smart device Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Pre...

Page 28: ...imation screen Precautions when Loading Letterhead Paper For letterhead paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size...

Page 29: ...per Load a single sheet of pre punched paper in the paper cassette Paper size A4 B5 A5 A6 Letter Legal Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Select Letterhead as the paper type setting Related Information Available Paper and Capacities on page 203 Unavailable Paper Types on page 205 Loading Paper Lo...

Page 30: ...icularly A diagonal cut may cause paper feed problems Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Related Information Available Paper and Capacities on page 203 Unavailable Paper Types on page 205 Loading Paper Loading Papers Loading Long Papers 30 ...

Page 31: ...Placing Originals Placing Originals 32 Originals that are not Supported by the ADF 33 ...

Page 32: ...placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any trash and dirt on the sca...

Page 33: ...isfeeding may wrinkle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to...

Page 34: ...Printing Printing Documents 35 Printing on Envelopes 51 Printing Photos 52 Printing Web Pages 52 Printing Using a Cloud Service 53 ...

Page 35: ...t or some features may not be supported Printing Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 28 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer 35 ...

Page 36: ...u can see the online help for explanations of the setting items Right clicking an item displays Help 7 Click OK to close the printer driver window 8 Click Print Related Information List of Paper Types on page 27 Available Paper and Capacities on page 203 Printing Printing Documents Printing from a Computer 36 ...

Page 37: ...lick Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it 5 Click Print The next time you want to print using the same settings select the registered setting name from Printing Presets and click OK Printing on 2 Sides You can use either of the following methods to print on both sides of the paper Automatic 2 sided p...

Page 38: ... also print a booklet that can be created by re ordering the pages and folding the printout Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the Main tab select the 2 side printing method from 2 Sided Printing and then select Settings Booklet Related Information Paper for 2 Sided Printing on page 205 Cannot Perform Manual...

Page 39: ...e the following settings Main tab Multi Page 2 Up etc Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the More Options tab Output Paper select the size of the loaded paper Printing Printing Documents Printing from a Computer 39 ...

Page 40: ...want to print on from the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple sheets of paper You can create a larger poster by taping them together Note This feature is not available with 2 sided printing Access the printer driver and...

Page 41: ...when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer 41 ...

Page 42: ...oss marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer 42 ...

Page 43: ...epeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer 43 ...

Page 44: ...Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer 44 ...

Page 45: ...ed sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer 45 ...

Page 46: ...Header and Footer You can print information such as a user name and printing date in headers or footers Access the printer driver and then make the following settings More Options tab Watermark Features Header Footer Printing Printing Documents Printing from a Computer 46 ...

Page 47: ... Watermark Features Anti Copy Pattern Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing 1 On the printer driver s Main tab select Job Arranger Lite and then click OK 2 Click Print When you st...

Page 48: ...ou can enhance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Letterhead Quality Standard or a higher quality Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Access the printer driver and then make the following settings More Options tab Color Correction Imag...

Page 49: ...ture if the bar code you printed cannot be scanned Deblurring may not always be possible depending on the circumstances You can use this feature for the following paper types and print quality Plain paper Letterhead Standard or Standard Vivid Envelope Standard or High Access the printer driver and then make the following settings Maintenance tab Extended Settings Barcode mode Printing Documents fr...

Page 50: ...he home screen Printing Documents Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Set up your printer for wireless printing See the link...

Page 51: ...r tap All Printers and select your printer Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets Install Mopria Print Service from Google Play For more details access the Mopria Web site at https mopria org Printing on Envelopes Printing on Envelopes from a Computer Windows 1 Load envelopes in the printer Loading Envelopes o...

Page 52: ...Printing Photos from a Computer Epson Photo allows you to print photos easily and finely in various layouts on photo paper or CD DVD labels CD DVD label printing is only supported by some models See the application s help for details Printing Web Pages Printing Web Pages from a Computer Epson Photo allows you to display web pages crop the specified area and then edit and print them See the applica...

Page 53: ...ble on the Internet are as follows Email Print When you send an email with attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can pr...

Page 54: ...n 2 Sides 55 Copying by Enlarging or Reducing 56 Copying Multiple Originals onto One Sheet 56 Copying Originals Using Good Quality 56 Copying ID card 57 Copying Without Margins 58 Basic Menu Options for Copying 58 Advanced Menu Options for Copying 59 ...

Page 55: ...3 Select Copy on the control panel 4 Select color copy or monochrome copy 5 Set the number of copies 6 Tap x Note The color size and border of the copied image are slightly different from the original Copying on 2 Sides Copy multiple originals on both sides of the paper Copy 2 Sided Related Information Basic Menu Options for Copying on page 58 Advanced Menu Options for Copying on page 59 Copying C...

Page 56: ...Copying on page 59 Copying Multiple Originals onto One Sheet Copies two single sided originals onto a single sheet in 2 up layout Copy Advanced Settings tab Multi Page Related Information Basic Menu Options for Copying on page 58 Advanced Menu Options for Copying on page 59 Copying Originals Using Good Quality You can copy originals without shadows and punched holes Copying Copying Originals Using...

Page 57: ... card Scans both sides of an ID card and copies onto one side of A4 size paper Copy Advanced Settings tab ID Card Copy Place the original face down and slide it to the corner mark Place an ID card 5 mm away from the corner mark of the scanner glass Related Information Basic Menu Options for Copying on page 58 Advanced Menu Options for Copying on page 59 Copying Copying ID card 57 ...

Page 58: ...able depending on other settings you made B W Copies the original in black and white monochrome Color Copies the original in color 2 Sided Select 2 sided layout 1 1 Sided Copies one side of an original onto a single side of paper 1 2 Sided Copies two single sided originals onto both sides of a single sheet of paper Select the orientation of your original and the binding position of the paper Densi...

Page 59: ...er size Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass are detected as the scan area but the margins at the opposite side may be cropped Original Size Select the size of your original When copying non standard siz...

Page 60: ...ar in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Borderless Copy Copies without margins around the edges The image is enlarged a little to remove margins from the edges of the paper Select how much to enlarge in the Expansion setting Clear All Settings Resets t...

Page 61: ...Scanning Available Scanning Methods 62 Scanning Originals to a Computer 62 Scanning Originals to the Cloud 63 Menu Options for Scanning 64 Scanning Using WSD 65 Scanning Originals to a Smart Device 67 ...

Page 62: ...puter Epson ScanSmart Windows 7 or later or OS X El Capitan 10 11 or later Epson Event Manager Windows Vista Windows XP or OS X Yosemite 10 10 OS X Mavericks 10 9 5 Epson Scan 2 application required to use the scanner feature See the following to check for installed applications Windows 11 Click the start button and then check the All apps Epson Software folder Epson ScanSmart and the EPSON folder...

Page 63: ...t 5 Tap x When using Windows 7 or later or OS X El Capitan 10 11 or later Epson ScanSmart automatically starts on your computer and scanning starts Note See the Epson ScanSmart help for detailed operation information for the software Click Help on the Epson ScanSmart screen to open the help You can not only start scanning from the printer but also from your computer by using Epson ScanSmart Scanni...

Page 64: ...riginal Original Type Select the type of your original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Surround Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the ...

Page 65: ...etting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Windows Vista Note For Windows 8 or later the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right cl...

Page 66: ...model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close Scanning Scanning Using WSD Setting Up a WSD Port 66 ...

Page 67: ... s name on the network is displayed Select the printer name when using with WSD Scanning Originals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on page 32 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Scanning Scanni...

Page 68: ...this Printer s Fax Features 80 Sending Faxes Using the Printer 83 Receiving Faxes on the Printer 86 Menu Options for Faxing 90 Menu Options for Inbox 93 Using Other Faxing Features 95 Sending a Fax from a Computer 95 Receiving Faxes on a Computer 99 ...

Page 69: ...not be able to use the printer with the following phone lines or systems VoIP phone line such as DSL or fiber optic digital service Digital phone line ISDN Some PBX telephone systems When adapters such as terminal adapters VoIP adapters splitters or DSL router are connected between the telephone wall jack and the printer Connecting the Printer to a Phone Line Connect the printer to a telephone wal...

Page 70: ...dapter to the LINE port on the back of the printer See the documentation provided with the modem or the adapter for more details Note If your DSL modem is not equipped with a built in DSL filter connect a separate DSL filter Related Information Connecting Your Phone Device to the Printer on page 70 Connecting Your Phone Device to the Printer When using the printer and your telephone on a single ph...

Page 71: ...setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT port with a phone cable Note When sharing a single phone line make sure you connect the phone device to the EXT port of the printer If you split the line to connect the phone device and the printer separat...

Page 72: ...rst time You can also display the wizard manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the connection environment has changed The items below are what you can set through the wizard Header Your Phone Number and Fax Header Receive Mode Auto or Manual Distinctive Ring Detection DRD Setting The item...

Page 73: ...ff are displayed as the DRD options Select On to use the distinctive ring feature 5 Make the Receive Mode setting If you do not need to connect a phone device to the printer Select No Receive Mode is set to Auto If you need to connect a phone device to the printer Select Yes and then select whether or not to receive faxes automatically 6 Check the settings you made on the screen displayed and then...

Page 74: ... require external access codes such as 0 and 9 to get an outside line 1 Select Settings on the printer s control panel 2 Select General Settings Fax Settings Basic Settings 3 Select Line Type and then select PBX 4 When sending a fax to an outside fax number using hash instead of the actual external access code select the Access Code box to make this to Use The entered instead of the actual access ...

Page 75: ...lated Information Basic Settings on page 219 Making Settings to Receive Faxes Operating Only a Connected Phone You can start receiving incoming faxes by only picking up the handset and operating the phone without operating the printer at all The Remote Receive feature is available for telephones that support tone dialing 1 Select Settings on the printer s control panel 2 Select General Settings Fa...

Page 76: ...eceived documents that cannot be saved in the Inbox Reject incoming faxes The printer does not answer incoming fax calls 7 You can set a password for the inbox Select Inbox Password Settings and then set the password Note You cannot set a password when Options when memory is full is set to Receive and print faxes Related Information Fax Output Settings on page 221 Viewing Received Faxes Saved in t...

Page 77: ...print received faxes on the printer as well as save them on a computer 1 Select Settings on the home screen on the printer s control panel 2 Select General Settings Fax Settings Receive Settings 3 Select Fax Output Settings Save to Computer Yes and Print Making Save to Computer Setting not to Receive Faxes To set the printer not to save received faxes on the computer change the settings on the pri...

Page 78: ...cts to a group allows you to send a fax to multiple destinations at the same time 1 Select Fax on the home screen 2 Select Contacts 3 Do one of the following To register a new grouped contacts select Add Entry and then select Add Group To edit a grouped contacts select on the target grouped contacts and then select Edit To delete a grouped contacts select on the target grouped contacts and then se...

Page 79: ...in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Type This item is fixed as Fax You cannot change this setting Assign to Frequent Use This item is not supported Fax Number Enter between 1 and 64 characters using 0 9 and space Fax Speed Select a communication speed for a destination Registering Destinations as a Group 1 Access Web Config 2 Click Log in enter the p...

Page 80: ...on the line connection by dialing the recipient tap x Send to start sending a fax directly Sending Faxes Dialing from the External Phone Device on page 85 Recipient Designation when Sending a Fax You can enter recipients using Keypad Contacts and Recent Recipient on page 90 Making Contacts Available on page 77 Scan Settings when Sending a Fax You can select items such as Resolution or Original Siz...

Page 81: ...Faxes Received faxes are printed by default You can set up destinations for received faxes to the inbox If you save in the inbox you can check the contents on the screen Fax Output Settings on page 221 Menu Options for Inbox on page 93 Viewing Received Faxes Saved in the Printer on the LCD Screen on page 89 Feature PC FAX Send Receive Windows Mac OS PC FAX Send You can send faxes from a computer A...

Page 82: ...h as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for the inbox in the printer Security Settings on page 224 Save to Inbox on page 222 Features Other Useful Features Blocking Junk Faxes You can reject junk faxes Rejection Fax on page 220 Receiving Faxes After Dialing After dialing to another ...

Page 83: ...lor because the printer performs scanning and sending simultaneously While the printer is sending a fax in color you cannot use the other features Selecting Recipients You can specify recipients on the Recipient tab to send the fax using the following methods Entering Fax Number Manually Select Keypad enter a fax number on the screen displayed and then select OK To add a pause pause for three seco...

Page 84: ...Select the Fax Settings tab and then make settings as necessary Fax Settings on page 90 5 Select Preview on the Recipient tab to scan and then check the scanned document image Moves the screen in the direction of the arrows Reduces or enlarges Moves to the previous or the next page Note When Direct Send is enabled you cannot preview When the preview screen is left untouched for the time set in Set...

Page 85: ... size you can send them as one document at their original sizes If you place different sized originals in the ADF all of the originals are sent at the largest size among them To send originals at their original sizes do not place originals with mixed sizes 1 Place the first batch of originals at the same size 2 Select Fax on the home screen 3 Specify the recipient Selecting Recipients on page 83 4...

Page 86: ...ime to send is specified 1 Select Fax on the home screen 2 Specify the recipient Selecting Recipients on page 83 3 Select the Fax Settings tab and then select Send Fax Later 4 Tap the Send Fax Later field to set this to On 5 Select the Time field enter the time you want to send the fax and then select OK 6 Select OK to apply the settings You can also make settings such as the resolution and the se...

Page 87: ...lly by picking up the handset When you hear a fax signal baud Select Fax on the printer s home screen select Send Receive Receive and then tap x Next hang up the handset If the ringing is for a voice call You can answer the phone as normal Receiving Faxes Using only the Connected Telephone When Remote Receive is set you can receive faxes by simply entering the Start Code When the telephone rings p...

Page 88: ...swer the phone as normal When the ringing stops and the printer automatically switches to receive faxes If the ringing is for a fax The printer starts receiving faxes If the ringing is for a voice call You cannot answer the phone Ask the person to call you back Note Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer Otherwise the an...

Page 89: ...on the home screen Note When there are received faxes that have not been read the number of unread documents is displayed on the on the home screen 2 Tap Open Inbox XX Unread 3 If the inbox has been password protected enter the inbox password 4 Select the fax you want to view from the list The contents of the fax are displayed Moves the screen in the direction of the arrows Reduces or enlarges Rot...

Page 90: ...nt fax history You can also add the recipient to the contacts list Related Information Selecting Recipients on page 83 Fax Settings Select the menus on the control panel as described below Fax Fax Settings Scan Settings Resolution Select the resolution of the outgoing fax If you select a higher resolution the data size becomes larger and it takes time to send the fax Density Sets the density of th...

Page 91: ... at a time you specified Only a monochrome fax is available when using this option See the related information below on this topic Add Sender Information Add Sender Information Select the position where you want to include the header information sender name and fax number in the outgoing fax or not to include the information Off Sends a fax with no header information Outside of Image Sends a fax w...

Page 92: ...he More menu Transmission Log You can check the history of sent or received fax jobs Fax Report Last Transmission Prints a report for the previous fax that was sent or received through polling Fax Log Prints a transmission report You can set to print this report automatically using the following menu Settings General Settings Fax Settings Report Settings Fax Log Auto Print Fax Settings List Prints...

Page 93: ...100 documents can be saved Note that saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents and using of multiple fax saving features at a time Though the received faxes are not automatically printed you can view them on the printer s screen and print only the ones you need Options when memory is full You can select the operation to prin...

Page 94: ...ht by 90 degrees Moves the screen in the direction of the arrows Moves to the previous or the next page To hide the operation icons tap anywhere on the preview screen except for the icons Tap again to display the icons Delete Deletes the document you are previewing Proceed to Print Prints the document you are previewing You can make settings such as 2 Sided before starting printing Preview menu De...

Page 95: ...tall the FAX Utility using the EPSON Software Updater application for updating software Sending Documents Created Using an Application Windows By selecting a printer fax from the Print menu of an application like Microsoft Word or Excel you can directly transmit data such as documents drawings and tables you have created with a cover sheet Note The following explanation uses Microsoft Word as an e...

Page 96: ...ter tab B Select contacts from the list and click Add to proceed to Add to Recipient window C Select the contacts from the list displayed and then click Edit D Add the personal data such as Company Corp and Title as necessary and then click OK to return to the Add to Recipient window E As necessary select the checkbox of Register in the PC FAX Phone Book to save the contacts to PC FAX Phone Book F...

Page 97: ...e font used for the text on the cover sheet Click Sender Settings if you want to change the sender information Click Detailed Preview if you want to check the cover sheet with the subject and the message you entered 10 Check the transmission content and click Send Make sure the name and fax number of the recipient are correct before transmitting Click Preview to preview the cover sheet and documen...

Page 98: ...ecipient is added to the Recipient List displayed in the upper part of the window If you have selected Enter fax number twice in the PC FAX driver settings you need to enter the same number again when you click If your fax connection line requires a prefix code enter External Access Prefix Note If your printer s Line Type is set to PBX and the access code has been set to use hash instead of enteri...

Page 99: ...ed install the FAX Utility using the EPSON Software Updater application for updating software cImportant To receive faxes on a computer the Receive Mode on the printer s control panel must be set to Auto Contact your administrator for information on the printer settings status To make settings on the printer s control panel select Settings General Settings Fax Settings Basic Settings Receive Mode ...

Page 100: ...ar Month Day Hour Minute Second_sender s number You can also open the received fax folder directly when you right click the icon For details see Optional Settings in the FAX Utility and its help displayed on the main window While the fax icon indicates that it is standing by you can check for new faxes instantly by selecting Check new faxes now Using the Notification Window Windows When you set to...

Page 101: ...pen the save folder from the computer specified to receive faxes when selecting Save save faxes on this computer 1 Click the received fax monitor icon on the Dock to open Fax Receive Monitor 2 Select the printer and click Open folder or double click the printer name 3 Check the date and the sender in the file name and then open the PDF file Note Received faxes are automatically renamed using the f...

Page 102: ...Related Information Making Save to Computer Setting not to Receive Faxes on page 77 Faxing Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer 102 ...

Page 103: ...Maintaining the Printer Checking the Status of Consumables 104 Improving Paper Feeding Problems 104 Improving Print Copy Scan and Fax Quality 106 Cleaning the Printer 116 ...

Page 104: ...Fax Epson XXXX Options Supplies Utility Open Printer Utility EPSON Status Monitor You can continue printing while the ink low message is displayed Replace the ink cartridges when required Related Information Continue Printing Temporarily without Replacing Ink Cartridges on page 190 Continue Printing to Conserve Black Ink for Windows Only on page 192 It is Time to Replace the Ink Cartridges on page...

Page 105: ...you may be injured cImportant Do not leave the printer standing for a long time 6 Dampen a cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth 7 Return the printer to its normal position and then insert the paper cassette 8 Connect the power cord Maintaining the Printer Improving Paper Feeding Problems 105 ...

Page 106: ...zzle check and head cleaning 3 times wait for at least 12 hours without printing run the nozzle check once again and then repeat head cleaning if necessary We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning To prevent the print head from drying out do not unplug the printer while the power is on You can check and clean the print he...

Page 107: ... Click Print Head Nozzle Check on the Maintenance tab Mac OS Apple menu System Preferences Printers Scanners or Print Scan Print Fax Epson XXXX Options Supplies Utility Open Printer Utility Print Head Nozzle Check Related Information Running Power Cleaning on page 107 Running Power Cleaning The Power Cleaning feature may improve print quality in the following cases When most nozzles are clogged Wh...

Page 108: ...n and off Check that the power light is off before you disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a fountain pen or an oil pen to prevent it from drying make sure the print head is capped properly to prevent the ink from drying When the power cord is unplugged or a power outage occurs while the printer is in operation the print head may not...

Page 109: ...r cleaning the paper path the part inside the printer that is shown in the illustration is smeared Turn off the printer and then wipe off the ink using a cotton swab cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint Do not touch the parts shown in the following illustration Doing so may cause a malfunction Cleaning the Scanner Gla...

Page 110: ... to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly cle...

Page 111: ... the interior of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried 3 Close the ADF cover and then open the document cover Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 111 ...

Page 112: ...it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality 5 If the problem cannot be cleared turn off the printer by pressing the P button open the ADF cover and then raise the ADF input tray Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the...

Page 113: ...red Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning liquid other than water with a few drops of detergent 1 Turn off the printer by pressing the P button 2 Close the document cover if it is open Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning...

Page 114: ...ch as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Translucent Film 114 ...

Page 115: ...film the springs of the film may be dislocated and the printer may be damaged 6 Use a new dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 7 Repeat steps 5 and 6 until the film is not smeared 8 Visually check that the film is not smeared 9 Close the scanner unit Maintaining the...

Page 116: ... has been dampened with water If you cannot remove the dirt try adding a small amount of mild detergent to the damp cloth cImportant Be careful not to get water onto the printer mechanism or any electrical components Otherwise the printer could be damaged Never use alcohol or paint thinner to clean the components and the case These chemicals can damage them Do not touch the parts shown in the foll...

Page 117: ...Disabling your Wi Fi Connection 118 Installing the Applications Separately 119 Re Setting the Network Connection 122 Connecting a Smart Device and Printer Directly Wi Fi Direct 132 Adding or Changing the Printer s Connection 135 Transporting and Storing the Printer 137 ...

Page 118: ... Settings 3 Do one of the following Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected and then make settings Select Sleep Timer or Power Off Timer and then make settings Disabling your Wi Fi Connection If you used to use Wi Fi wireless LAN but...

Page 119: ...ftware Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn off or unplug the printer until the update is complete Doing so may result in malfunction of the printer Note You can download the latest appli...

Page 120: ...ties window Windows 11 Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers folder and then click Run as administrator Server Propertie...

Page 121: ...n Installing the Applications Separately on page 119 Checking if a genuine Epson printer driver is installed Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods In These Situations Installing the Applications Separately Checking if a genuine Epson printer driver is install 121 ...

Page 122: ...outer Changing the connection method to the computer Making Settings for Connecting to the Computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up https epson sn You can also watch the procedure in the Web Movie Manuals Access the following website https supp...

Page 123: ...u can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If you know the SSID and password for your wireless router you can set them manually Related Information Making Wi Fi Settings by Entering the SSID and Password on page 123 Making Wi Fi Settings by Push Button Setup WPS on page 124...

Page 124: ...e information is written on the label of the wireless router On the label the password may be written Network Key Wireless Password and so on If you are using the wireless router with its default settings use the password written on the label Related Information Checking the Printer s Network Connection Status Network Connection Report on page 126 Making Wi Fi Settings by Push Button Setup WPS You...

Page 125: ...ble of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Tap on the home screen 2 Select Wi Fi Recommended If the printer has already been connected by Ethernet select Router 3 Tap Start Setup If the network connection is already set up the connection details are displayed Tap Change Settings to change the settings If the printer has already been connected by ...

Page 126: ...rts 3 Follow the instructions on the printer s screen to print the network connection report If an error has occurred check the network connection report and then follow the printed solutions Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment In ...

Page 127: ...o the wireless router Turn off the wireless router Wait for about 10 seconds and then turn it on Place the printer closer to your wireless router and remove any obstacles between them If you have entered the SSID manually check if it is correct Check the SSID from the Network Status part on the network connection report If an wireless router has multiple SSIDs select the SSID that is displayed Whe...

Page 128: ...ge 123 E 5 Solutions Make sure the wireless router s security type is set to one of the following If it is not change the security type on the wireless router and then reset the printer s network settings WEP 64 bit 40 bit WEP 128 bit 104 bit WPA PSK TKIP AES WPA2 PSK TKIP AES WPA TKIP AES WPA2 TKIP AES WPA3 SAE AES WPA PSK is also known as WPA Personal WPA2 PSK is also known as WPA2 Personal E 6 ...

Page 129: ...hen turn it on Then reset your network settings by downloading and running the installer from the following website https epson sn Setup Related Information Making Settings for Connecting to the Computer on page 122 E 10 Solutions Check the following Other devices on the network are turned on Network addresses IP address subnet mask and default gateway are correct if you have set the printer s Obt...

Page 130: ...he network addresses IP address subnet mask and default gateway are correct if you are entering them manually The network addresses for other devices subnet mask and default gateway are the same The IP address does not conflict with other devices If still does not connect your printer and network devices after confirming the above try the following Turn off the wireless router Wait for about 10 se...

Page 131: ...n turn it on If the connection does not improve see the documentation for the wireless router After moving the printer closer to the wireless router and removing any obstacles between them turn off the wireless router Wait for about 10 seconds and then turn it on If it still does not connect see the documentation supplied with the wireless router No more devices can be connected Disconnect one of ...

Page 132: ...Ethernet and Wi Fi Direct Simple AP connection simultaneously However if you start a network connection in Wi Fi Direct Simple AP connection when the printer is connected by Wi Fi the Wi Fi is temporarily disconnected Connecting to Devices using Wi Fi Direct This method allows you to connect the printer directly to devices without a wireless router Note For iOS or Android users it is convenient to...

Page 133: ...control panel select Complete For devices that have been connected to the printer before select the network name SSID on the device s Wi Fi screen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below https epson sn In These Situations Connecting a Smart Device and Printer Directly Wi Fi Direct Connect...

Page 134: ... for connecting to the printer to your arbitrary name You can set the network name SSID in ASCII characters that is displayed on the software keyboard on the control panel You can enter up to 22 characters When changing the network name SSID all connected devices are disconnected Use the new network name SSID if you want to re connect the device Change Password Change the Wi Fi Direct simple AP pa...

Page 135: ...rt setting up the printer from computer A the printer is added to the same network as computer A allowing computer A to print from it Furthermore if you start setting up the printer from computer B in the configuration shown above the printer is set up on computer B s network allowing computer B to print but not computer A To prevent this from happening when you want to set up a networked printer ...

Page 136: ...B connection Your printer name or Network is displayed in XXXX depending on the operating system version Example of Windows 11 Example of Windows 10 Related Information Rear on page 20 Changing the Connection from Wi Fi to Wired LAN If the Wi Fi you are using is unstable or if you want to change to a more stable wired LAN connection follow these instructions 1 Select Settings on the home screen 2 ...

Page 137: ... you cannot proceed with the settings Confirm that there is no error in the entry 6 Enter the IP address for the primary DNS server Confirm the value reflected on the previous screen Note When you select Auto for the IP address assignment settings you can select the DNS server settings from Manual or Auto If you cannot obtain the DNS server address automatically select Manual and enter the DNS ser...

Page 138: ...mpossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Close the document cover if it is open 7 Open the scanner unit with both hand until it locks Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured In These Situations...

Page 139: ...r unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance 10 Prepare to pack the printer as shown below In These Situations Transporting and Storing the Printer 139 ...

Page 140: ...Removing the cartridges can dry out the print head and may prevent the printer from printing When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning the Print Head on page 106 Aligning the Print Head on page 108 In These Situations Tr...

Page 141: ...oor 160 Cannot Select Paper Type or Paper Source in Printer Driver 180 A Message is Displayed on the LCD Screen 180 Paper Gets Jammed 182 It is Time to Replace the Ink Cartridges 187 It is Time to Replace the Maintenance Box 193 Cannot Operate the Printer as Expected 195 Cannot Solve Problem 199 ...

Page 142: ... the error Print a status sheet and use it to check if the printer itself can print properly A Message is Displayed on the LCD Screen on page 180 Are you having connection problems Solutions Make sure that the cables are properly connected for all connections Make sure that the network device and USB hub are operating normally If you have a Wi Fi connection make sure that the Wi Fi connection sett...

Page 143: ...wer resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 120 Checking if a genuin...

Page 144: ...er Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of the printer drive...

Page 145: ... are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the late...

Page 146: ...Web Config Application for Configuring Printer Operations Web Config on page 211 Cannot Scan Even Though a Connection has been Correctly Established Scanning at a high resolution over a network Solutions Try scanning at a lower resolution The Printer Cannot Connect by USB The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the ...

Page 147: ...check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Connection Checker starts If there is no icon on the desktop follow the methods below to start Epson Printer Connection Checker Windows 11 Click the start button and then select All apps Epson Software Epson Printer Connection Checker Windows 10 Click the start button and then select Epson Software Epson Pr...

Page 148: ...ess router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the ...

Page 149: ...vailable Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disable the separator function on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly...

Page 150: ...icient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes slow Follow the steps below to disabl...

Page 151: ...one to it and testing it If you cannot make or receive calls contact your telecommunication company There are some problems in connecting to the telephone line Solutions Select Settings General Settings Fax Settings Check Fax Connection on the control panel to run the automatic fax connection check Try the solutions printed on the report Communication error occurs Solutions Select Slow 9 600bps in...

Page 152: ...register the access code to the printer and enter hash at the beginning of a fax number when sending The recipient s fax number is wrong Solutions Check that the recipient s number registered in your contacts list or that you entered directly using the keypad is correct Or check with the recipient that the fax number is correct The recipient s fax machine is not ready to receive faxes Solutions As...

Page 153: ...00 received documents have been saved in the inbox in total Delete the unnecessary documents The computer that will save the received faxes is not turned on Solutions When you have made settings to save received faxes to a computer turn on the computer The received fax is deleted once it has been saved to the computer The sender has sent the fax without header information Solutions Ask the sender ...

Page 154: ... machine does not pick up your call within 50 seconds after the printer has finished dialing the call ends with an error Dial using a connected telephone to check how long it takes before you hear a fax tone If it takes more than 50 seconds add pauses after the fax number to send the fax The is used to enter pauses A hyphen is entered as the pause mark One pause is about three seconds Add multiple...

Page 155: ...ngs Receive Settings Fax Output Settings Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established Windows The following causes can be considered The software is not installed Solutions Make sure that the PC FAX driver have been installed on the computer The PC FAX driver is installed with FAX Utility Follow the steps below to check if it is installed Make sure the print...

Page 156: ...rectly Established Mac OS The following causes can be considered The software is not installed Solutions Make sure that the PC FAX driver have been installed on the computer The PC FAX driver is installed with FAX Utility Follow the steps below to check if it is installed Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then make sure the printer fax is d...

Page 157: ...e paper supported by this printer Available Paper and Capacities on page 203 Unavailable Paper Types on page 205 Paper handling is inappropriate Solutions Follow paper handling precautions Paper Handling Precautions on page 26 Too many sheets are loaded in the printer Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 203 The...

Page 158: ...paper to stick to each other Solutions Fan the paper before loading If the paper still does not feed load one sheet of paper at a time Multiple sheets of paper feed at the same time during manual 2 sided printing Solutions Remove any paper that is loaded in the paper source before you reload the paper Paper is Ejected During Printing Letterhead is not selected as the paper type Solutions When you ...

Page 159: ...inals Too many originals are loaded in the ADF Solutions Do not load originals above the line indicated by the triangle symbol on the ADF The original slips when paper dust adheres to the roller Solutions Clean the inside of the ADF Cleaning the ADF on page 110 Originals are not detected Solutions On the screen for copy or scan or fax check that the ADF icon is on If it is off place the originals ...

Page 160: ...d and ink drops may not be discharged Checking and Cleaning the Print Head on page 106 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Types on page 27 The print quality is set to low...

Page 161: ...head The bidirectional printing setting is enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Windows Clear Bidirecti...

Page 162: ... settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 158 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing di...

Page 163: ...er When printing using automatic 2 sided printing the print density is too high and the drying time is too short Solutions When using the automatic 2 sided printing feature and printing high density data such as images and graphs set the print density to lower and the drying time to longer Printed Photos are Sticky The print was made on the wrong side of the photo paper Solutions Make sure you are...

Page 164: ...ng from Automatic to any other option If changing the setting does not work use any color correction method other than PhotoEnhance in Color Management Adjusting the Print Color on page 48 Colors in the Printout Differ from Those on the Display The color properties for the display device you are using have not been adjusted correctly Solutions Display devices such as computer screens have their ow...

Page 165: ...t Margins Borderless is not set in the print settings Solutions Make borderless setting in the print settings If you select a paper type that does not support borderless printing you cannot select Borderless Select a paper type that supports borderless printing Windows Select Borderless on the printer driver s Main tab Mac OS Select a borderless paper size from Paper Size Paper for Borderless Prin...

Page 166: ...tion Size or Margins of the Printout Are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 28 The size of the paper is set incorrectly Solutions Select the appropriate paper size setting The margin setting in the application software is not withi...

Page 167: ...the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer driver for a different printer Solutions Make sure that the printer driver you are using is for this printer Check the printer name on the top of the printer driver window The Printed Image Is Inverted The image is set to invert horizontally in the print settings Solutions ...

Page 168: ...cted Colors Appear in Copies The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Checking and Cleaning the Print He...

Page 169: ... head position is out of alignment Solutions Select the Maintenance Print Head Alignment Horizontal Alignment menu on the control panel to align the print head Blurry Copies Vertical Banding or Misalignment The following causes can be considered The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Vertical Alignment menu on the control panel to align th...

Page 170: ...er at the same time Several Sheets of Paper are Fed at a Time on page 158 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper on...

Page 171: ...rless Copy and then enable the setting If you select a paper that does not support borderless printing you cannot enable borderless settings Select a paper type that supports borderless printing Paper for Borderless Printing on page 204 Edges of the Image are Cropped During Borderless Copying Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargeme...

Page 172: ... Originals on page 31 There is dust or dirt on the scanner glass Solutions When placing the originals on the scanner glass remove any dust or dirt that has stuck to the originals and clean the scanner glass If there is dust or stains on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Cleaning the Scanner Glass on page 109 The...

Page 173: ...ch force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 32 The copy density setting is too high Solutions Lower the copy density setting Basic Menu Options for Copying on page 58 Moiré Cross Hatch Patterns Appear in the Copied Image If the original is a printed document...

Page 174: ...inals on page 32 The copy density setting is too high Solutions Lower the copy density setting Basic Menu Options for Copying on page 58 The Text or Image Copied from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF Solutions Place originals on the scanner glass Select and then select How To Place Originals Scanner Glass Select Finish to close the animation ...

Page 175: ...as pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 32 Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any dust or dirt that adheres to the originals Cleaning the ADF...

Page 176: ...iginals on page 31 There is dust or dirt on the scanner glass Solutions Remove any trash or dirt from the scanner glass and document cover If there is any trash or dirt around the original the scanning range expands to include it Cleaning the Scanner Glass on page 109 Cannot Solve Problems in the Scanned Image Check the following if you have tried all of the solutions and have not solved the probl...

Page 177: ...can 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Select the Other tab 3 Click Reset If initialization does not solve the problem uninstall and re install the scanner software Installing the Applications Separately on page 119 The Text or Image Scanned from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF Solutions Place origi...

Page 178: ...d with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 32 Straight Lines Appear when Sending Faxes from the ADF There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any dust or dirt that adheres to the originals Cleaning the ADF...

Page 179: ...ettings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than when ECM is disabled An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered When scanning thin originals images on the back may be scanned at the ...

Page 180: ...e in Printer Driver A genuine Epson printer driver has not been installed Solutions If a genuine Epson printer driver EPSON XXXXX has not been installed the available functions are limited We recommend using a genuine Epson printer driver A Message is Displayed on the LCD Screen If an error message is displayed on the LCD screen follow the on screen instructions or the solutions below to solve the...

Page 181: ... connection turn the wireless router off and on again If the error message is still displayed make a note of the error code and then contact Epson support No dial tone is detected This problem might be resolved by selecting Settings General Settings Fax Settings Basic Settings Line Type and then selecting PBX If your phone system requires an external access code to get an outside line set the acce...

Page 182: ...res replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error The LCD screen displays an animation that shows you how to remove jammed paper Cautio...

Page 183: ...ar cover 2 Remove jammed paper from the rear cover 3 Remove the jammed paper 4 Insert the rear cover in the printer 5 Close the document cover if it is open Solving Problems Paper Gets Jammed Removing Jammed Paper 183 ...

Page 184: ... both hand until it locks 7 Remove the jammed paper cImportant Do not touch the white flat cable and translucent film inside the printer Doing so may cause a malfunction Solving Problems Paper Gets Jammed Removing Jammed Paper 184 ...

Page 185: ...owly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Removing Jammed Paper from the ADF 1 Open the ADF cover 2 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 185 ...

Page 186: ...ant Make sure that you open the ADF cover before raising the ADF input tray Otherwise the ADF may be damaged 4 Remove the jammed paper 5 Lower the ADF input tray Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 186 ...

Page 187: ... if you have loaded several sheets of paper Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer List of Paper Types on page 27 Clean the roller inside the printer Improving Paper Feeding Problems on page 104 It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions Read the following instructions before replacing ink c...

Page 188: ...be possible Handling precautions for replacing ink cartridges Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package Do not shake cartridges after opening the package as they may leak You must remove the yellow tape from the cartridge before installing it otherwise print quality may decline or you may not be able to print Do not remove or tear the la...

Page 189: ...ith a green chip that monitors information such as the amount of remaining ink for each cartridge This means that even if the cartridge is removed from the printer before it is expended you can still use the cartridge after reinserting it back into the printer However when reinserting a cartridge some ink may be consumed to guarantee printer performance For maximum ink efficiency only remove an in...

Page 190: ...ng or closing the scanner unit Otherwise you may be injured See the following related information before replacing ink cartridges Related Information Ink Cartridge Handling Precautions on page 187 Ink Cartridge Codes on page 206 Continue Printing Temporarily without Replacing Ink Cartridges Temporarily Printing with Black Ink When color ink is expended and black ink still remains you can use the f...

Page 191: ...n printing again Note If you cannot cancel printing from the computer cancel using the printer s control panel Follow the steps below when printing again 1 Access the printer driver window 2 Clear Borderless on the Main tab 3 Select a Paper Type that supports Print in Black 4 Select Grayscale Solving Problems It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing ...

Page 192: ...emporary black printing setting 5 Access the print dialog 6 Select Print Settings from the pop up menu 7 Select any paper size except for a borderless size as the Paper Size setting 8 Select a paper type that supports Permit temporary black printing as the Media Type setting 9 Select Grayscale 10 Set the other items as necessary 11 Click Print Related Information Temporarily Printing with Black In...

Page 193: ...his window is not displayed until you replace the black ink cartridge and it runs low again It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Do not drop the maintenance box or subject it ...

Page 194: ... pages you print the type of material that you print and the number of cleaning cycles that the printer performs When a message is displayed prompting you to replace the maintenance box refer to the animations displayed on the control panel The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications The Epson warranty does not cov...

Page 195: ...e P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off...

Page 196: ... Driver Select On as the Bidirectional Printing setting Quiet Mode is enabled Solutions Disable Quiet Mode The printing speed slows down when the printer is running in Quiet Mode Control panel Select on the home screen and then select Off Windows Select Off as the Quiet Mode setting on the printer driver s Main tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Sca...

Page 197: ...Slow Scanning at a high resolution Solutions Try scanning at a lower resolution LCD Screen Gets Dark The printer is in sleep mode Solutions Tap anywhere on the LCD screen to return it to its former state Operation Sounds Are Loud Quiet Mode is disabled on the printer Solutions If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Control panel Select o...

Page 198: ...twork or is used as a shared printer The Print Settings Menu is Not Displayed Mac OS The Epson Printer Driver has Not been Installed Correctly Solutions If the Print Settings menu is not displayed on macOS Catalina 10 15 or later macOS High Sierra 10 13 macOS Sierra 10 12 OS X El Capitan 10 11 OS X Yosemite 10 10 OS X Mavericks 10 9 the Epson printer driver has not been installed correctly Enable ...

Page 199: ... then set a number higher than the number of rings for your answering machine A Lot of Junk Faxes Have Been Received The printer s feature to block junk faxes has not been set up Solutions Make Rejection Fax settings in Settings General Settings Fax Settings Basic Settings Making Settings for Blocking Junk Faxes on page 76 Cannot Solve Problem If you cannot solve the problem after trying all of th...

Page 200: ...em You can check the following items while the printer is off Check that you are using genuine Epson ink cartridges Try to use genuine Epson ink cartridges This product is designed to adjust colors based on the use of genuine Epson ink cartridges The use of non genuine ink cartridges may cause print quality to decline Ink Cartridge Codes on page 206 Check if the translucent film is smeared If ther...

Page 201: ...Related Information Before Contacting Epson on page 240 Contacting Epson Support on page 240 Solving Problems Cannot Solve Problem Cannot Solve Printing or Copying Problems 201 ...

Page 202: ...Product Information Paper Information 203 Consumable Products Information 206 Software Information 207 Settings Menu List 212 Product Specifications 228 Regulatory Information 236 ...

Page 203: ... are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets Epson Bright White Ink Jet Paper A4 120 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 100 Epson Double sided Photo Quality Ink Jet Paper A4 80 Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte ...

Page 204: ...o 215 9x1200 1 1 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 5 mm or more at the top of the paper 2 sided printing and borderless printing are not available for letterhead paper 2 Only printing from computer is available Envelope Size Loading Capacity Envelopes Envelope 10 Envelope DL Envelope C6 10 Paper for Bord...

Page 205: ...d Matte Paper Manual 2 sided printing only Related Information Available Paper and Capacities on page 203 Commercially Available Paper Plain paper Copy paper Letter A4 B5 16K and user defined size 182x257 to 215 9x297 mm paper is supported for automatic 2 sided printing Related Information Available Paper and Capacities on page 203 Unavailable Paper Types Do not use the following papers Using thes...

Page 206: ...idges are available in all regions Although the ink cartridges may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement For Europe Icon BK Black C Cyan M Magenta Y Yellow Chillies 503 503XL 503 503XL 503 503XL 503 503XL XL indicates a large cartridge Note For use...

Page 207: ...tware Updater for confirmation You can download the latest applications http www epson com Related Information Application for Updating Software and Firmware Epson Software Updater on page 211 Application for Printing from a Computer Windows Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best p...

Page 208: ...references Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task bar The printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver If ...

Page 209: ...t button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Start...

Page 210: ...at allows you to send a document created on a separate application as a fax directly from the computer PC FAX driver is installed when you install FAX Utility See the application s help for details Note Windows Server operating systems are not supported Check if PC FAX driver has been installed See Accessing from Windows or Accessing from Mac OS below The operation differs depending on the applica...

Page 211: ...o check the IP address by printing the network connection report 2 Launch a Web browser from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Using the smart device you can also run Web Config from the product information screen of the Eps...

Page 212: ... icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select Go Applications Epson Software Epson Software Updater Related Information Installing the Applications Separately on page 119 Settings Menu List Select Settings on the home screen of the printer to make various settings General Settings Select the menus on the control panel as described below Settings ...

Page 213: ...If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected This fea...

Page 214: ... source set as A4 size when there is no paper source set as Letter or feed from the paper source set as Letter size when there is no paper source set as A4 Error Notice Select On to display an error message when the selected paper size or type does not match the loaded paper Paper Setup Auto Display Select On to display the Paper Setting screen when loading paper in the paper source If you disable...

Page 215: ...sage and cancels printing Quiet Mode Select On to reduce noise during printing however this may lower the print speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level Ink Drying Time Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your ...

Page 216: ...i information on the computer or smart device Disable Wi Fi Disables Wi Fi Infrastructure connections will be disconnected Wi Fi Direct Other Methods iOS Reads the QR code from your iPhone iPad or iPod touch to connect using Wi Fi Direct Other OS Devices Makes Wi Fi Direct settings by entering the SSID and password Menu Change Network Name Changes the Wi Fi Direct SSID network name Change Password...

Page 217: ...e device name to any name within 2 to 15 characters TCP IP Configures the IP settings if the IP address is static For automatic configuration use the IP address assigned by DHCP To set manually switch to Manual and then enter the IP address you want to assign Proxy Server Set this if you are using a proxy server in your network environment and want to set it for the printer as well IPv6 Address Se...

Page 218: ... Information Check Fax Connection on page 218 Fax Setting Wizard on page 218 Basic Settings on page 219 Send Settings on page 221 Receive Settings on page 221 Report Settings on page 224 Security Settings on page 224 Check Fax Connection You can find the menu on the printer s control panel below Settings General Settings Fax Settings Check Fax Connection Selecting Check Fax Connection checks that ...

Page 219: ...x to the wrong number Dial Mode Select the type of phone system to which you have connected the printer When set to Pulse you can temporarily switch the dialing mode from pulse to tone by pressing T is entered while entering numbers on the fax top screen This setting may not be displayed depending on your region or country Line Type Select the line type to which you have connected the printer PSTN...

Page 220: ...oice calls and another for fax calls Depending on the region this option may be On or Off Rings to Answer Select the number of rings that must occur before the printer automatically receives a fax Remote Receive Remote Receive When you answer an incoming fax call on a phone connected to the printer you can start receiving the fax by entering the code using the phone Start Code Set the start code o...

Page 221: ...start sending the fax after you scan a document by tapping x and then wait for the next original until the time specified has passed Time Set the time to wait for the next original Fax Preview Display Time Fax Preview Display Time Enable this to start sending the fax after the specified time has passed without performing any operations after displaying the preview screen Time Specify the time to p...

Page 222: ...by using the FAX Utility application You cannot enable this from printer s control panel Install the FAX Utility on the computer in advance After setting this to Yes you can change this to Yes and Print from the printer s control panel Related Information Making Settings to Save Received Faxes on page 75 Print Settings You can find the menu on the printer s control panel below Settings General Set...

Page 223: ...axes and printed as such Check the paper size setting in Settings General Settings Printer Settings Paper Source Settings Add Reception Information Prints reception information on the received fax even if the sender does not set the header information The reception information includes the received date and time sender s ID and page number such as P1 When Split Page Settings is enabled the split p...

Page 224: ...ou can find the menu on the printer s control panel below Settings General Settings Fax Settings Report Settings Fax Log Auto Print Prints the fax log automatically Select On Every 30 to print a log every time 30 fax jobs are completed Select On Time to print the log at a specified time However if the number of fax jobs exceeds 30 the log is printed before the specified time Attach Fax image to re...

Page 225: ... unexpected power failure due to an electricity failure or incorrect operations Selecting On automatically erases the backups when sending or receiving a document completes successfully and the backups become unnecessary Clear Backup Data Erases all backup copies temporarily stored in the printer s memory Run this before you give the printer to someone else or dispose of it Supply Status Select th...

Page 226: ...artridges before the ink is expended Remaining capacity of Maintenance box Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly full When is displayed the maintenance box is full Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean the internal rollers Related Information Ch...

Page 227: ... the same when you print from other functions on the Usage History Sheet User Settings Select the menus on the control panel as described below Settings User Settings Copy You can change the default settings in the copy menu Scan to Computer You can change the default settings in the Scan to Computer menu Scan to Cloud You can change the default settings in the Scan to Cloud menu Fax You can chang...

Page 228: ...all settings to the default Firmware Update Select the menus on the control panel as described below Settings Firmware Update Update Check if the latest version of the firmware has been uploaded to the network server If an update is available you can select whether or not to start updating Notification Select On to receive a notification if a firmware update is available Product Specifications Pri...

Page 229: ...ter s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Borderless printing A 44 0 mm 1 73 in B 40 0 mm 1 57 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 18 0 mm 0 71 in D 41 0 mm 1 61 in Scanner Specifications Scanner Type Flatbed Photoelectric De...

Page 230: ...ADF Specifications Available Paper Sizes A4 Letter 8 5 13 in Legal Indian Legal Paper Type Plain Paper Weight of Paper 64 to 95 g m2 Loading Capacity A4 Letter 30 sheets or 3 3 mm 8 5 13 in Legal Indian Legal 10 sheets Auto Duplex Scanning Not supported Even when the original meets the specifications for media that can be placed in the ADF it may not feed from the ADF or the scan quality may decli...

Page 231: ...age Memory 2 Up to 100 pages when an ITU T No 1 chart is received in monochrome standard mode Contacts Number of Contacts Up to 100 Number of Grouped Contacts Up to 99 Redial 3 2 times with 1 minute intervals Interface RJ 11 Phone Line RJ 11 Telephone set connection 1 The actual speed depends on the document recipient s device and the status of the phone line 2 Retained even during a power outage ...

Page 232: ...ps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Network Functions and IPv4 IPv6 Functions Supported Remarks Network Printing EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Pri...

Page 233: ...end a fax IPv4 Receive a fax IPv4 AirPrint Faxout IPv4 IPv6 OS X Mavericks 10 9 5 or later We recommend using the latest version of iOS or Mac OS Security Protocol SSL TLS HTTPS Server Client IPPS SNMPv3 Supported Third Party Services Services Supported Remarks AirPrint Print iOS 5 or later OS X Mavericks 10 9 5 or later Scan OS X Mavericks 10 9 5 or later Fax OS X Mavericks 10 9 5 or later We rec...

Page 234: ...60 Hz Rated Current 0 4 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 5 4 W Sleep mode Approx 1 0 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 5 4 W Sleep mode Approx 1 0 W Power off Approx 0 2 W Note Check the label on the printer for its voltage For European users see the following We...

Page 235: ...for Ink Cartridges Storage Temperature 30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 Windows 11 or later Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Windows Server 2003 SP2 or later Mac OS ...

Page 236: ... FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hands wrists feet and ankle...

Page 237: ...ming ringing when attached to this port Important Notice Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficul...

Page 238: ...rly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 238 ...

Page 239: ...Where to Get Help Technical Support Web Site 240 Contacting Epson Support 240 ...

Page 240: ...act the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating sys...

Page 241: ...formation and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located ...

Page 242: ...roduct documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications driv...

Page 243: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 244: ...les and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid N...

Page 245: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 246: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 247: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 248: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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