If you don’t see any improvement after cleaning the print head up to 2 times, turn the product off and wait
at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink
cartridges may be old or damaged and needs to be replaced.
Parent topic:
Print Head Nozzle Check
Related concepts
Print Head Cleaning
Related topics
Replacing Ink Cartridges and Maintenance Boxes
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1.
Load a few sheets of plain paper in the product.
2.
Do one of the following:
•
Windows:
Access the Windows Desktop and right-click the product icon in the Windows taskbar.
•
OS X
: In the Apple menu or the Dock, select
System Preferences
. Select
Print & Fax
,
Print &
Scan
, or
Printers & Scanners
, select your product, and select
Options & Supplies
. Select
Utility
and select
Open Printer Utility
.
3.
Select
Nozzle Check
.
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