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Epson TM U325D, Operator'S Manual

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Epson TM U325D Operator'S Manual Download Page 38

Troubleshooting   3-3

A line of dots is missing in the printout.

The print head may be damaged. Stop printing and contact your 
dealer or a qualified service person.

Removing jammed paper

Follow these steps to clear a paper jam:

 

CAUTION:

The print head becomes very hot during printing. Allow it to 
cool before you reach into the printer.

1. Open the printer cover.

2. Pull up the paper and cut the paper at the dotted line shown in 

the illustration below.

3. Remove the paper roll from the printer.

4. Remove the ribbon cassette.

RECEIPT

OUT

VALID

ATION

PO

WER

ERR

OR

FEED

RELEASE

EPSON

Cut here

Summary of Contents for TM U325D

Page 1: ...u wish you can increase the size of the bookmark area by dragging the dividing bar to the right Use the scroll bar on the right side of this screen to move through the text Use the zoom tools to magnify or reduce the page display Click the Find button if you want to search for a particular term However using the bookmarks is usually quicker Complete online documentation for Acrobat Reader is locat...

Page 2: ...Validation Receipt Printer TM U325D U325PD Operator s Manual 400665700 ...

Page 3: ...le PRNT W Swanlund REV 14O 1 14 25 13 1 6 1 2 3 REC EIPT OUT VA LIDA TION PO WER ER ROR FE ED REL EA SE EPSON 1 6 1 2 3 Control panel Printer cover On Off switch RECEIPT OUT VALIDATION POWER ERROR FEED RELEASE Control panel Serial interface connector Parallel interface connector CUT 1 2 2 1 3 6 5 3 SET CLOSE THE PRINTER COVER 4 ...

Page 4: ...ics see the Contents Printer Parts and Labels inside front cover Ordering Ribbons page vii Where to order ribbons Setting Up the Printer page 1 1 How to set up the printer Installing the Ribbon Cassette Page 1 9 Installing the Paper Roll page 1 11 How to load the paper roll Solving Problems page 3 1 How to correct problems ...

Page 5: ...e liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporatio...

Page 6: ...terference at his own expense WARNING The connection of a non shielded printer interface cable to this printer will invalidate the FCC Verification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority ...

Page 7: ...ds Applied The following standards are applied only to the printers that are so labeled EMC is measured using Seiko Epson s AC adapter provided with the printer North America EMI FCC Class A Safety standards UL 1950 2TH D3 C UL ...

Page 8: ... troubleshooting information Reference Chapter 4 contains specifications and character code tables The Appendix lists the EPSON Sales Subsidiaries and their addresses Warnings Cautions and Notes WARNING Warnings must be followed carefully to avoid serious bodily injury CAUTION Cautions must be observed to avoid minor injury to yourself or damage to your equipment Note Notes have important informat...

Page 9: ...um of 9 lines Compact and light in weight High speed printing through logic seeking control Excellent reliability and long life due to adoption of stepping motor both for moving the carriage and for paper feeding Felxible line space setting permits printing in accordance with any user defined format Conforms with ESC POS excellent universality of control Built in drawer kick out interface provides...

Page 10: ...supply unit PS 170 Printer fastening tape Model No DF 10 Ordering the Ribbon Cassette The TM U325D U325PD uses a long lasting ribbon cassette To order ribbon cassettes contact your dealer or your local affiliate See the Appendix for a list of EPSON subsidiaries with their addresses and telephone numbers ...

Page 11: ...25PD printer make sure you have these items If any item is missing or damaged please contact your dealer for assistance Printer Power supply Ribbon cassette Paper roll Manual Power switch cover RE CE IPT OU T VA LID ATION PO WE R ER RO R FE ED RE LE AS E EPSON Spacers for the paper roll 2 pcs near end sensor ...

Page 12: ...aper Roll Near End Sensor Notes Use paper rolls with an inner core diameter of 10 5 to 12 5 mm so that the sensor detects the remaining paper correctly When the last portion of a paper roll bears red markings the marking is sometimes an adhesive that pulls the entire paper roll up In this case the sensor may not detect the remaining paper correctly If a paper roll easily becomes loose because of t...

Page 13: ...e triggered when distance A is 3 to 4 mm otherwise it will be triggered when distance A is approximately 6 mm 3 Secure the paper roll near end sensor and spacers with two screws When you insert the spacers be sure you set the spacers in the direction shown in the illustration 4 Check to be sure that detecting lever moves freely distance A Spacers Paper roll near end sensor ...

Page 14: ...ector Depending on the interface installed the interface connector on your printer may look different from the one illustrated Before connecting any of the cables make sure that both the printer and the computer are turned off Connecting the Computer 1 Plug the cable into the connector on the printer and tighten the screws on both sides of the cable connector as shown 2 Connect the other end of th...

Page 15: ...an improper drawer may damage the drawer as well as the printer CAUTION Do not connect a telephone line to the drawer kick out connector otherwise the printer and the telephone line may be damaged Plug the drawer cable into the drawer kick out connector on the bottom of the printer next to the power supply connector ...

Page 16: ...erwendung einer falschen Lade kann diese oder der Drucker beschädigt werden ACHTUNG Kein Telefonkabel an die Schnappsteckerbuchse anschließen da sonst der Drucker und die Telefonkabel beschädigt werden können Das Kabel der Lade an die Schnappsteckerbuchse unten am Drucker neben dem Netßzanschluß anschließen ...

Page 17: ...ur printer Make sure that the wire meets the specifications below Thickness of wire AWG 18 or equivalent Diameter of terminal to be attached 3 2 1 Make sure that the printer is turned off 2 Connect the ground wire to the printer using the FG screw on the bottom of the printer as shown ...

Page 18: ...nto an electrical outlet otherwise you may damage the power supply or the printer If the power supply s rated voltage and your outlet s voltage do not match contact your dealer for assistance Do not plug in the power cord Otherwise you may damage the power supply or the printer 1 Make sure that the printer s power switch is turned off and the power supply s power cord is unplugged from the electri...

Page 19: ...r your printer Note the label inside the printer cover that can assist you in installing the ribbon CAUTION Never turn the ribbon cassette s feed knob in the opposite direction of the arrow marked on the cassette otherwise the ribbon cassette may be damaged 1 Be sure the printer is not receiving data when you replace a ribbon cassette otherwise data may be lost 2 Open the printer cover 3 Turn the ...

Page 20: ...the ribbon is installed between the print head and the platen without wrinkles or creases 5 Turn the ribbon cassette s knob 5 or 6 times in the direction of the arrow again to take up any slack in the ribbon R E C E I P T O U T VA LI D AT I O N P O W E R E R R O R F E E D R E LE A S E EPSON R E C E I P T O U T VA LI D AT I O N P O W E R E R R O R FE E D R E LE A S E EPSON ...

Page 21: ...he printer cannot detect the paper end correctly However if you will stop the printing using the paper roll near end sensor you can use glued type paper rolls 1 Using scissors cut the leading edge of the paper roll as shown below 2 Turn on the printer and open the printer cover 3 Insert the paper roll R E C E I P T O U T V A L I D AT I O N P O W E R E R R O R F E E D R E L E A S E EPSON ...

Page 22: ... direction that the paper comes off the roll as shown below 4 Hold both edges of the paper and insert it straight into the paper slot The printer feeds the paper automatically R E C E I P T O U T V A L I D AT I O N P O W E R E R R O R F E E D R E L E A S E EPSON ...

Page 23: ... 1 13 5 Tear off the paper then close the cover Note Before closing the cover make sure that the paper from the paper roll is not slack R E C E I P T O U T V A L I D A T I O N P O W E R E R R O R F E E D R E L E A S E EPSON ...

Page 24: ...t you want to check the performance of your printer you can run the self test described below This shows whether your printer is working correctly It is independent of any other equipment or software Note Be sure to install the ribbon cassette and the paper roll before you run the self test 1 To perform the self test hold down the FEED button while you turn on the printer with the power switch R E...

Page 25: ...er set 4 After the printer completes a certain number of lines it prints the following completed Then it enters the normal mode Note If you want to pause the self test manually press the FEED button Press the FEED button again to continue the self test Setting the DIP Switches CAUTION Turn off the printer while removing the DIP switch cover to prevent an electrical short which can damage the print...

Page 26: ...wn below 3 There are two sets of switches Notice that ON is marked on each set of switches Use tweezers or another narrow tool to move the switches 4 Use the following tables to set the DIP switches Numbers starting with 1 are in the first set and numbers starting with 2 are in the second DSW1 DSW2 ...

Page 27: ...F 1 1 Data reception error Ignored Prints 1 2 Receive buffer capacity 45 bytes 4K bytes 1 3 Handshaking XON XOFF DTR DSR 1 4 Word length 7 bits 8 bits 1 5 Parity check Yes No 1 6 Parity selection Even Odd 1 7 1 8 Transmission speed see table below Transmission Speed Transmission Speed BPS bits per second 1 7 1 8 2400 ON ON 4800 OFF ON 9600 ON OFF 19200 OFF OFF ...

Page 28: ...t If DIP switch 2 7 or 2 8 is turned on while the printer is turned on the printer may be reset depending on the signal state DIP switches should not be changed while the printer power is on DIP Switch Set 2 Switch Function ON OFF 2 1 Handshaking BUSY condition Receive buffer full Off line or receive buffer full 2 2 Not defined 2 3 Select number of characters per line CPL 7 9 font 9 9 font 42CPL 3...

Page 29: ...change does not take effect until the printer is turned on again or is reset DIP Switch Set 1 Switch Function ON OFF 1 1 Auto line feed Enabled Disabled 1 2 Receive buffer capacity 45 bytes 4K bytes 1 3 1 8 Not defined DIP Switch Set 2 Switch Function ON OFF 2 1 Handshaking BUSY condition Receive buffer full Off line or receive buffer full 2 2 Not defined 2 3 Select number of characters per line C...

Page 30: ...tely otherwise the printer may be damaged You can use the provided power switch cover to protect the power switch from accidental or improper operation Attach the cover as shown in the illustration below You can turn the power on or off with the switch cover attached by inserting a pointed object like a ball point pen through either of the two small holes on the switch cover REC EIPT OUT VA LIDA T...

Page 31: ...below 1 Clean the countertop or other surface where the printer will be installed 2 Peel the green backing paper off of one side of each of the two sets of tapes and affix them to the bottom of the printer as shown below 3 Peel the green backing paper off of the other side of the tapes 4 Press the printer onto the countertop it will be held firmly in place by the fastening tape ...

Page 32: ...nter turns the printer on and off Buttons FEED Press the FEED button once to advance the paper roll one line You can also hold down the FEED button to feed the paper continuously RELEASE Press the RELEASE button to release the validation paper Notes These buttons can be disabled by the ESC c 5 command but they work whenever the printer cover is open even if they have been disabled by the ESC c 5 c...

Page 33: ... FEED button In the self test standby state VALIDATION Green The light is on when validation paper is inserted and the printer is ready to print The light blinks when the printer is in the validation insertion removal waiting state ERROR Red This light is on when the printer is off line except during paper feed using the FEED button and during the self test It blinks to indicate an error condition...

Page 34: ...ove the paper by following the instructions on page 3 3 if necessary Then turn the printer back on If the printer still does not work unplug the power supply cord from the outlet immediately and contact a qualified service person CAUTION The print head becomes very hot during printing Allow it to cool before you reach into the printer ...

Page 35: ...e VALIDATION light blinks insert the validation paper into the validation paper inlet using the right edge of the validation paper inlet as a guide Follow steps and in the illustration 3 Make sure you insert the validation paper into the inlet as far as it will go 4 When the validation paper is detected by the sensor the VALIDATION light is changed from blinking to on and the paper is automaticall...

Page 36: ... problems The ERROR light is blinking and the printer does not print First turn off the printer and check for a paper jam See the paper jam description on page 3 3 If there is no paper jam and the printer has been printing for quite a while the print head may be overheated If the print head is overheated the printer will resume printing when the head has cooled usually about 30 seconds If there is...

Page 37: ...e printer and the computer 2 The data transmission settings may be different between the printer and computer Make sure that the printer s DIP switch settings for data transmission are the same as the computer s You can print the printer s interface settings using the self test If the printer still does not print contact your dealer or a qualified service person The printer sounds like it is print...

Page 38: ...clear a paper jam CAUTION The print head becomes very hot during printing Allow it to cool before you reach into the printer 1 Open the printer cover 2 Pull up the paper and cut the paper at the dotted line shown in the illustration below 3 Remove the paper roll from the printer 4 Remove the ribbon cassette R E C E I P T O U T V A L I D A T I O N P O W E R E R R O R F E E D R E L E A S E EPSON Cut...

Page 39: ...he jammed paper Note Do not pull the jammed paper in the opposite direction of paper feeding 8 Replace the print head cover and secure it with the screw R E C E I P T O U T V A LI D AT I O N P O W E R E R R O R F E E D R E LE A S E EPSON R E C E I P T O U T V A L I D A T I O N P O W E R E R R O R F E E D R E L E A S E EPSON ...

Page 40: ...le you hold down the FEED button then close the cover 2 When the printer enters the hexadecimal dump mode it prints Hexadecimal Dump 3 Run any software program that sends data to the printer The printer prints all the codes it receives in a two column format The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes Hexadecimal Dum...

Page 41: ...3 6 Troubleshooting Note Insufficient print data to fill the last line can be printed by setting the printer off line ...

Page 42: ...t guaranteed Printing Method Serial impact dot matrix Head wire configuration 9 pin serial configuration Printing Direction Bi directional logic seeking Characters line default See table on page 4 2 Character spacing default Fonts A and B See table on page 4 2 Printing speed Approx 3 5 lines second 40 columns 16 characters inch Approx 6 4 lines second 16 columns 16 characters inch excluding data t...

Page 43: ...dots for each horizontal line 400 in half dot units 9 x 9 the total number of dots for each horizontal line 400 in half dot units Character size See table below Character Sizes Character Spacing Character Columns Character structure Character size W x H mm Character spacing Dot space CPL CPI W x H mm Character 7 x 9 ANK 1 2 x 3 1 3 half dots 40 16 Graphics 1 7 x 3 1 0 40 16 9 x 9 ANK 1 6 x 3 1 3 h...

Page 44: ...mmands Paper feed speed Approx 4 17 inches second 25 lines second continuous feeding Paper size and weight Paper roll Normal paper single ply Size Width 76 mm 0 5 mm 3 0 0 02 Maximum outside dia 83 mm 3 27 Thickness 0 06 to 0 085 mm 0024 to 0033 Weight 52 3 to 64 0 g m2 13 9 to 17 lbs 45 to 55 Kg 20 41 to 24 94 lbs 1000 sheets 1091 mm 788mm 43 00 31 02 ...

Page 45: ...ess should be a 0 2 mm or less and each sheet should be 0 05 to 0 08 mm Recommend ed paper MITSUBISHI PAPER MILLS LTD Non carbon paper blue color Top and middle sheets N40Hi thickness 0 06 mm weight 47 2 g m2 Bottom sheet N60 thickness 0 08 mm weight 68 0 g m2 Note When using original 2 copies the total is 3 the edges of the paper might fold when the temperature is 34 C and the humidity is 90 ...

Page 46: ...09 mm to 0 12 mm 0035 to 0047 Copy paper thickness Backing paper 0 07 mm to 0 12 mm 0028 to 0047 Copy and original paper 0 04 mm to 0 07 mm 0016 to 0028 Carbon copy paper Approximately 0 035 mm 00138 Total thickness 0 09 mm to 0 31 mm 0035 to 012 Example Original 2 ply copy Original paper 0 04 mm 0016 Carbon copy paper 0 07 mm 0028 0 035 mm 0138 2 sheets Copy paper 0 04 mm 0016 Backing paper 0 07 ...

Page 47: ... ribbon may get caught in the printer mechanism Choose validation paper carefully when glue is on the edge since paper feeding and insertion are affected by gluing conditions e g glue quality method and length and glue location Using a multi ply copy paper with a thick middle sheet may decrease copying capability Printing noise may change depending on paper thickness Noise may increase when thick ...

Page 48: ...d by the paper sensor Translucent paper must not be used Electrical Specifications Packaged AC adapter Current consumption Operating excluding driving Mean approx 43 W drawer kick out Standby Mean approx 6 W Factory setting Voltage Manufacturer Number North America 120 V 10 60 Hz PB 6509 Holes are prohibited in this area 7mm 28 11mm 43 Inserting direction ...

Page 49: ...lure is defined as Random Failure occurring at the time of the Random Failure Period MCBF 49 000 000 lines This is an average failure interval based on failures relating to wearout and random failures up to the life of 20 million lines Print head life 150 million characters when printing an average of 2 dots wire per character Validation switching operation life 500 000 transactions ...

Page 50: ...more there is a limitation for the humidity Refer to the figure below 10 to 50 C 14 to 122 F except for paper and a ribbon Humidity Operating Storage 10 to 90 RH 10 to 90 RH except for paper and a ribbon 0 10 20 40 60 80 90 0 20 10 30 40 50 34 C 90 40 C 65 50 C 35 Relative humidity Environment temperature C Operating environment range ...

Page 51: ...4 10 Reference Information Character Code Tables SP in a table represents space Page 0 PC437 U S A Standard Europe International character set U S A FS ...

Page 52: ...Reference Information 4 11 Page 1 Katakana ...

Page 53: ...4 12 Reference Information Page 2 PC850 Multilingual ...

Page 54: ...Reference Information 4 13 Page 3 PC860 Portuguese ...

Page 55: ...4 14 Reference Information Page 4 PC863 Canadian French ...

Page 56: ...Reference Information 4 15 Page 5 PC865 Nordic ...

Page 57: ...4 16 Reference Information Page 254 Space Page ...

Page 58: ...Reference Information 4 17 Page 255 Space Page ...

Page 59: ...cimal Hex 23 24 40 5B 5C 5D 5E 60 7B 7C 7D 7E Dec 35 36 64 91 92 93 94 96 123 124 125 126 U S A France à ç é ù è Germany Ä Ö Ü ä ö ü ß U K Denmark I Æ Ø Å æ ø å Sweden É Ä Ö Å Ü é ä ö å ü Italy é ù à ò è ì Spain Pt Ñ ñ Japan Norway É Æ Ø Å Ü é æ ø å ü Denmark II É Æ Ø Å Ü é æ ø å ü ...

Page 60: ...03319 EPSON U K LIMITED Campus 100 Maylands Ave Hemel Hempstead Herts HP2 7TJ United Kingdom Tel 44 1 0 442 61144 Fax 44 1 0 442 227 244 EPSON FRANCE S A 68 Bis Rue Marjolin B P 320 92305 Levallois Perret Cedex France Tel 33 0 1 40 87 38 62 Fax 33 0 1 47 37 15 10 EPSON IBERICA S A Avda de Roma 18 26 08290 Cerdanyola del Vallès Barcelona Spain Tel 34 9 3 582 2500 Fax 34 9 3 582 1555 EPSON ITALIA S ...

Page 61: ...SON CORP 10F KIL 63 Building 60 KOREA OFFICE Yoido Dong Youngedungpo Ku Seoul Korea Tel 82 0 2 784 6027 Fax 82 0 2 769 1049 EPSON AUSTRALIA PTY LTD 70 Gibbes Street Chatswood NSW 2067 Australia Tel 61 0 2 415 9000 Fax 61 0 2 417 0077 EPSON HANBAI CO LTD TOKYO OFFICE 3F Building Kawaguchi Fuda Chofu Shi Tokyo 182 Japan Tel 0424 99 7829 Fax 0424 99 7834 OSAKA OFFICE 13F Shin Osaka Daiichi Seimei Bld...

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