Epson tm-m30 Technical Reference Manual Download Page 89

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Chapter 5 Handling

Removing Jammed Paper

Follow the steps below if the roll paper is jammed.

Turn off the printer

Open the roll paper cover.

Remove the jammed paper.

Close the covers.

Do not touch the thermal head and its surroundings. After printing, the thermal head and its

surroundings can be very hot.

CAUTION

When a paper jam occurs, never pull out the paper forcibly.

Summary of Contents for tm-m30

Page 1: ... advanced usage methods for the product Describes how to control the printer and necessary information when you develop applications Describes how to handle the product Describes general specifications and character code tables M00094210 Rev K Product Overview Setup Advanced Usage Application Development Information Handling Appendix ...

Page 2: ...rademarks EPSON is a registered trademark of Seiko Epson Corporation Exceed Your Vision and ESC POS are registered trademarks or trademarks of Seiko Epson Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and or other countries Wi Fi WPATM and WPA2TM are either registered trademarks or trademarks of Wi Fi Alliance The Bluetooth ...

Page 3: ...heck that the plug is clean before plugging it in Be sure to push the plug all the way in Be sure to use the specified AC adapter Connection to an improper power source may cause fire or shock Do not place multiple loads on the power outlet Overloading the outlet may lead to fire Shut down your equipment immediately if it produces smoke a strange odor or unusual noise Continued use may lead to fir...

Page 4: ...ease the separation between the equipment and the radio TV Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your dealer or an experienced radio TV technician for help Never disassemble or modify this product Seiko Epson Corporation shall not be liable for interference to radio TV resulting from changes or modifications to this product...

Page 5: ...ign of printer applications for developers Manual Content The manual is made up of the following sections Chapter 1 Product Overview Chapter 2 Setup Chapter 3 Advanced Usage Chapter 4 Application Development Information Chapter 5 Handling Appendix Specifications of Interface and Connector Product Specifications Character Code Tables Compatibility with USB Type A ...

Page 6: ...6 ...

Page 7: ...NFC Tag 12 Accessories 13 Part Names and Functions 14 Panel LED 15 Connectors 16 Online and Offline 18 Status and Errors 19 Status Display 19 Error Status 20 NV Memory Non Volatile Memory 21 NV Graphics Memory 21 User NV Memory 21 Memory Switches Customized values 21 R E Receipt Enhancement 21 Maintenance Counter 22 Simple Setup for Wireless LAN 23 Useful Functions for Smart Devices 24 NFC Tag 24 ...

Page 8: ...the Printer to the Host Devices 38 USB Interface 38 Ethernet Interface 38 Wireless LAN Interface 38 Bluetooth Interface 41 Attaching the Power Switch Cover 45 Advanced Usage 47 Software Settings 47 Functions 48 Network Settings 55 Setup methods 55 Flow of Setup 55 Setup using EpsonNet Config 56 Setup using EpsonNet Config Web version 57 Setup using arp ping commands 58 MAC Address Confirmation 58 ...

Page 9: ...oad 84 Application Development and Distribution for iOS 85 Notes on Printing Barcodes and Two dimensional Symbols 86 Handling 87 Installing Roll Paper 87 Removing Jammed Paper 89 Roll Paper Cover does not Open 90 Cleaning the Printer 91 Cleaning the Printer Case 91 Cleaning the Thermal Head Platen Roller 91 Preparing for Transport 92 Removing Attaching the Rear and Bottom Covers 93 Removing the Co...

Page 10: ...aracteristics 105 Environmental Conditions 106 External Dimensions 107 Specifications of Interface and Connector 109 USB Interface 109 Network Interface 110 Bluetooth Interface 114 NFC Tag 117 Character Code Tables 118 Compatibility with USB Type A 119 ...

Page 11: ...when mainly connected interface is not printing Software NFC tag built into the printer unit for printing to a touched printer Printing triggered by bar code scan by smart device camera A utility for iOS Android TM Epson TM Utility for iOS Android for making printer settings is provided Printing of various types of bar codes GS1 DataBar and two dimensional symbols PDF417 QR code MaxiCode Composite...

Page 12: ...blet model Available models may differ depending on the area NFC Tag You can select the printer you want to use by simply placing an NFC device over the NFC tag mark on the printer There is no data rewriting function Use Epson ePOS SDK or ePOS Print SDK to build this function into your application ...

Page 13: ... cable Basic Manuals 1 Warranty certificate 2 1 The manual name and formatting differ depending on the model 2 May not be included depending on the region Options Wireless LAN cable set Model OT WL02 OT WL05 OT WL06 Customer display Model DM D30 Optional external buzzer Model OT BZ20 Wall Hanging Bracket Set Model OT WH30 Back cover Model OT CC30 ...

Page 14: ... roll paper cover 5 Feed button Pressing this button once feeds roll paper for one line Hold down this button to continue feeding roll paper 6 Power switch Turns the printer on or off 7 Status sheet button Use this button to print a status sheet on interfaces or initialize the settings on interfaces When turning off the printer without using the power switch it is recommended to send a power off c...

Page 15: ...he flashing patterns see Status and Errors on page 19 Lights after the power is turned on or after a reset offline Automatically goes out after a while to indicate that the printer is ready Off when the printer is in standard mode online Paper LED Lights when the roll paper is out Flashes to urge user to operate the Feed button Do not turn on by using the power switch while waiting for the power t...

Page 16: ...o not forcibly pull the cable or the USB connector and USB cable may be damaged Contact qualified service personnel if you encounter the trouble 2 Power supply connector Connect the AC adapter See Connecting to the Power Source on page 36 3 USB connector Type B Connects the USB cable for connecting to a computer See Connecting the Printer to the Host Devices on page 38 4 Ethernet connector Connect...

Page 17: ...encounter the trouble 2 USB connector Use only for connecting optional Wireless LAN unit and customer display CAUTION It may be hard to disconnect some types of USB cable Do not forcibly pull the cable or the USB connector and USB cable may be damaged Contact qualified service personnel if you encounter the trouble 3 Power supply connector Connect the AC adapter See Connecting to the Power Source ...

Page 18: ...While the printer power is turning on off During the setting and check modes operating except the hexadecimal dumping mode While roll paper is fed using the Feed button When the printer stops printing due to a paper end when the paper out detector detected the paper out During an operation standby state When an error has occurred See Status and Errors on page 19 While the roll paper cover is open ...

Page 19: ...over open while not printing N O F Waiting for the self test to continue Waiting for a Macro execution to run N N F Waiting to print a status sheet N N N No paper N N Automatically Recoverable Errors Recoverable Errors N F Unrecoverable Errors CAUTION Turn off the power immediately when an unrecoverable error occurs If the same error occurs again even after turning the power back on contact qualif...

Page 20: ...s locked due to fallen foreign material or similar cause Although automatic recovery is performed even if there is only slight locking if automatic recovery is not performed remove foreign material and paper jams and close the roll paper cover to perform recovery Unrecoverable Errors These include a high voltage error CPU execution error and communication unit error If the error persists after tur...

Page 21: ...poses such as for storing a note including customizing or maintenance information of the printer Memory Switches Customized values With the memory switches Customized values which are software switches for the printer you can configure various settings of the printer For information about the memory switch see Software Settings on page 47 R E Receipt Enhancement You can set the graphics data such ...

Page 22: ...nter information to use it for periodical checks or part replacement You can also check the head running length and number of times of autocutting with the self test see Self test Mode on page 61 The maintenance counter values are automatically saved in the NV memory usually every two minutes up to four minutes However the values are not saved when the printer is in power saving mode or when it is...

Page 23: ...on even without a network environment such as access points If the wireless LAN connection settings are the initial settings factory default then the printer automatically starts up in SimpleAP mode when the power is turned on and prints the following information If you have changed the wireless LAN connection settings from their initial settings the printer starts up according to those settings a...

Page 24: ...art device to acquire the printer information information for specifying the device Specify the target printer using the acquired information to send print data via the network or via Bluetooth Programming using Epson ePOS SDK is required to use these functions These functions are created by combining NFC touch and QR code capturing operations and the target printer specifications using Printer Ea...

Page 25: ... default the interface that receives the first data transfer is set as the main connection interface however you can select the main connection interface in advance When the receive buffers for the active interface are empty for more than the set time 1 second by default then interface switching is enabled The interface that receives the data in this status becomes active When not using Bluetooth ...

Page 26: ...26 ...

Page 27: ...nd peripherals 8 Connecting the Printer to the Host Devices page 38 7 Connecting to the Power Source page 36 1 Installing the Printer page 28 2 Changing the Paper Width page 30 9 Attaching the Power Switch Cover page 45 4 Connecting the Optional Customer Display page 32 3 Connecting the Optional Wireless LAN Unit page 32 6 Connecting the Cash Drawer page 34 5 Connecting the Optional External Buzze...

Page 28: ...g due to vibrations when using the cash drawer Do not place the printer in locations subject to high dust levels Do not give a high impact on the printer during operation Doing so may cause the print failure Be careful not to place cords or foreign substances under the printer You can install the printer as a wall hanging printer if you use the optional Wall Hanging Bracket Set OT WH30 Refer to th...

Page 29: ...hase paper is ejected from the top position When changing to the front eject position follow the steps below to replace the covers 1 Remove the bottom cover and the rear cover See the detailed information on For the top eject position on page 93 2 Attach the rear cover and the bottom cover See the detailed information on For the front eject position on page 96 ...

Page 30: ...g the included 58 mm width roll paper guides Follow the steps below to change the paper width 1 Open the roll paper cover 2 Align the three projections on the roll paper guides with the slots in the printer and then press them down Turn off the printer when installing the roll paper guides ...

Page 31: ...mation about the software setting mode see Software Settings on page 47 After using the printer for an extended period at 58 mm do not return to 80 mm Parts of the print head that do not normally touch the paper may be damaged by the platen roller and the autocutter may wear out ...

Page 32: ...B connection For more information refer to DM D30 Technical Reference Guide Be sure to turn off the printer when connecting the Wireless LAN unit Depending on the installation conditions of the printer and the routing for cables connected to it the status of the radio waves for the Wireless LAN unit may decline If this does happen use an extension cable This option may be included with this produc...

Page 33: ...tware Settings on page 47 Attachment Position The optional external buzzer is recommended to be installed in the following positions When using the printer in top eject position either side When using the printer in front eject position side or top Be sure to turn off the printer before you connect disconnect the optional external buzzer Do not connect both the optional external buzzer and the cas...

Page 34: ...nt must be 1A or less Be sure to use the 24V power output on drawer kick connector pin 4 for driving the equipment Drawer Connection Diagram Adaptable Connector RJ12 modular connector Do not connect both the optional external buzzer and the cash drawer to the printer at the same time by using a branched connector When the optional external buzzer is enabled with the memory switch customized values...

Page 35: ...rection 1 Frame GND 2 Drawer kick drive signal 1 Output 3 Drawer kick open close signal Input 4 24 V 5 Drawer kick drive signal 2 Output 6 Signal GND WARNING Use a shield cable for the drawer kick cable When using cash drawer make sure to use the power supply for printer connector pins 4 Do not insert a telephone line into the drawer kick connector Doing so may damage the telephone line or printer...

Page 36: ... supply connector WARNING Be sure to use the specified AC adapter only Never insert the AC cable plug into a socket that does not meet the input voltage of the AC adapter Doing so may result in damage to the printer Should a fault ever occur immediately turn off the power to the printer and unplug the AC cable from the socket Use the AC cable provided with this printer AC cable AC adapter ...

Page 37: ...ending on how the device is being used it may not charge to 100 It may take a few seconds before charging starts as the device searches for the most suitable amperage Charging may not be performed depending on the device s charging specifications Charging stops if it exceeds the rating for the USB connector It may be hard to disconnect some types of USB cable Do not forcibly pull the cable or the ...

Page 38: ...g a Windows computer or by using the Epson TM Utility if using a smart device For details see Utilities on page 83 When you set up the access point at the same time set the access point in advance and check that it operates correctly Examine the radio wave situation in the surrounding area before use Avoid using the same channel that is used in the neighboring shops whereWireless LAN is used When ...

Page 39: ...e the following items Device for setting iOS or Android device Utility for setting Epson TM Utility for iOS Android Running Epson TM Utility for iOS Android 1 Run the Epson TM Utility for iOS Android 2 Set from Wi Fi Setup Wizard in the menu Follow the on screen instructions ...

Page 40: ...vate Windows Wireless Network Connection and select EPSON_Printer as the connection device on the screen that appears If the window to enter a pass phrase appears enter 12345678 Default settings on printer are the following values 3 When connecting to the printer is complete setup the Wireless LAN using the network setup tool EpsonNet Config or EpsonNet Config Web version For details about EpsonNe...

Page 41: ...ts printing some time may be needed for the printer to actually start printing after the host computer commands printing This pause is the time required for processing the connection between the host computer and the printer and it depends on the conditions of the environment where used If data transfer from an application of the host computer has already been completed data might remain in the Bl...

Page 42: ...nd then click Search If the printer has not detected after clicking the Search button check the manufacturer of the Bluetooth software 1 Open the Control Panel 2 In the search box on the Control Panel enter Bluetooth and then click Change Bluetooth settings 3 In the Bluetooth Settings dialog box click the Hardware tab and then search for the Microsoft Bluetooth Enumerator If it is not found the Bl...

Page 43: ... window to enter a passkey appears enter a passkey and click OK 7 Select the port to be used from the pull down list and then click OK Printing method Port name APD print queue ESDPRTxxx TM m30 Queue name UPOS ESDPRTxxx UPOS for TM m30 ESC POS command Displayed virtual COM port e g COM4 ...

Page 44: ...shows after pairing Check whether The printer is not turned on Turn on the printer The printer is 10 m or further away from the computer Confirm that there is no other wireless device such as a microwave oven and cordless telephone that can interfere with the Bluetooth printer If the printer and the computer are placed in different rooms separated by a wall move the printer and or the computer in ...

Page 45: ...ou can prevent accidental operations of the power switch You can press the power switch by inserting a sharp pointed object in the holes on the power switch cover WARNING If an accident occurs with the power switch cover attached unplug the power cord immediately Continued use may cause fire or shock ...

Page 46: ...46 ...

Page 47: ...saving function Release condition of receive buffer BUSY Select paper out detector enabled for paper out signal output Error signal settings Pre feed before next print 1 Customized Values User NV memory capacity NV graphics memory capacity Paper width Print density Print speed Character code table defaults International character defaults Command execution during offline Amount of top margin by ba...

Page 48: ...uetooth interface Bluetooth communication interval during power saving mode 2 For information about how to use the software setting mode see Software Setting Mode on page 62 All items can be set with ESC POS commands The receive buffer capacity for the Bluetooth interface is 64 K bytes In either case above the printer enters the BUSY state after power is turned on and when a self test is being run...

Page 49: ...or initial settings Disabled Error signal settings Enabled initial setting Disabled Pre feed before next print Disabled initial setting Enabled Paper width 80mm initial setting 58mm This function is enabled only when Receive buffer capacity is set to 4KB This is available for firmware version 1 10 ESC POS or later When using this function the top margin is approximately 10 5 mm This setting become...

Page 50: ...Europe International character defaults Selectable from 18 sets Initial setting USA Command execution during offline Enabled initial settings Disabled Original Paper type Density AF50KS E KT55FA KT48FA P30523 P31523 P35524 100 F5041 55 F5041 48 105 When the print density level is increased print speed may be reduced Depending on print conditions such as print duty print head temperature and data t...

Page 51: ...ronment or usage of paper that curls easily may increase the risk of paper jams When implementing a backfeed rubbing smears may occur due to slack in the paper We recommend using thermal paper with high rub resistance You can specify values in 0 5mm steps if you use TM m30 Utility or TM Utility for iOS Android When using this printer with multiple interfaces make sure the interface that is always ...

Page 52: ...nitial setting 25 50 75 Line feed reduction rate Not reduced initial setting 25 50 75 Barcode height reduction rate Not reduced initial setting 25 50 75 Font A auto replacement Does not replace initial setting Font B Font C No reduction is applied to blank dot lines that exist in a graphic data Reduced barcodes are not guaranteed to be correctly scanned Make sure to check whether they are properly...

Page 53: ...ror Does not sound Sounds 1 time Sounds continuously initial setting Sound pattern Autocut Selectable from Patterns A to E Initial setting Pattern A Buzzer frequency Autocut Does not sound Sounds 1 time initial setting Sound pattern Pulse 1 Selectable from Patterns A to E Initial setting Pattern A For information about how to connect the optional external buzzer see Connecting the Optional Externa...

Page 54: ...th iOS device initial setting Enabled Bluetooth communication interval during power saving mode Level 1 Standard Initial setting Level 2 Short The device name is initially set to TM m30_xxxxxx xxxxxx refers to the last 6 digits of the serial number labeled on the back of your printer By changing the setting to Level 2 Short you can shorten the time until printing begins or the time until informati...

Page 55: ...uter to the same network segment as the printer With EpsonNet Config Web version you can set more items than with EpsonNet Config Method 3 Setup using arp ping commands This method involves setting the printer s IP address in the setting computer s arp ping commands then using the setting tool to change the other settings The setting computer must be in the same segment as the printer Also setting...

Page 56: ...ess on the status sheet 4 Change the printer s settings based on the network setting information you received from the network administrator Select an item from the menu and change the setting 5 Once you set the necessary items click Transmit The changed contents are sent to the printer and the printer settings are changed The initial setting uses an IP address for the printer provided by a DHCP s...

Page 57: ...dministrator Select an item from Configuration menu and change the setting When setting up using the EpsonNet Config Web version you need to set the network settings for the device to the same network segment as the printer you want to connect to The initial setting uses an IP address for the printer provided by a DHCP server Since you cannot complete setup if there are conflicting IP addresses on...

Page 58: ...g for the printer is set to Enable The factory default is Disable You can check the printer settings on the status sheet 1 Delete the IP address you want to set to the printer from the ARP table arp d IP address E g arp d 192 168 0 10 2 Add the printer s MAC address and the IP address you want to set to the ARP table arp s IP address MAC address E g arp s 192 168 0 10 00 26 AB 7B 00 00 3 Execute t...

Page 59: ...ted depending on the Feed button operation performed during a self test Close the roll paper cover and turn on the printer while pressing the Feed button Self test Briefly press the Feed button Hold down the Feed button Press the Feed button once briefly and then hold it down Open the roll paper cover and turn on the printer while pressing the Feed button and then close the roll paper cover Contin...

Page 60: ...e Selection Modes 0 Exit and Reboot Printer 1 NV Graphics Information 2 Receipt Enhancement Information 3 Customize Value Settings 4 Restore Default Values 5 Interface Setup 6 or more None Select Modes by executing following procedure step 1 Press the Feed button less than 1 second as many times as the selected mode number step 2 Press Feed button for 1 second or more ...

Page 61: ... Feed button less than one second to continue the self test The printer prints a rolling pattern on the roll paper using the built in character set After completed is printed the printer initializes and switches to standard mode NV Graphics Information Print Mode Prints the following NV graphic information registered to the printers Capacity of the NV graphics Used capacity of the NV graphics Unus...

Page 62: ... second and then select the Mode selection The Mode selection guidance is printed and the Paper LED flashes 2 After briefly less than one second pressing the Feed button twice hold it down for at least one second to print the R E information After information printing the Mode selection guidance is printed again 3 To finish turn off the power or select Exit and Reboot Printer Software Setting Mode...

Page 63: ...he Software setting mode guidance is printed and the Paper LED flashes For details on the memory switches and customized values see Software Settings on page 47 Customize Value Settings Modes 0 Exit 1 Print Current Settings 2 Print Density 3 Automatic Paper Reduction 4 Auto Paper Feed Cut at cover close 5 Paper Width 8 Embedded Font Replacement 9 USB Interface Settings 10 Printing Speed 11 NV Capa...

Page 64: ...nd the Paper LED flashes 5 To close Software setting mode turn off the printer or select Exit to return to Mode selection guidance and then select Exit and Reboot Printer Restore Default Values Mode In Restore default values mode following values saved on NV Memory will be set back to initial settings When any error occurs you can use to specify the reason Memory switch Customized Value Communicat...

Page 65: ...times less than one second hold it down for at least one second to enter the Interface Setup mode The guidance is printed 3 After briefly pressing the Feed button less than one second for the number of times shown in the print result hold down the button for more than one second to select the setting items Initialize Select Wi Fi Ethernet Setup or Bluetooth Setup and select Initialize to restore t...

Page 66: ...ect function see Auto Reconnect Feature on page 114 You can change the settings with TM m30 Utility and TM Utility for iOS If you change the security settings from Middle or Low to High or from High to Middle or Low the link key pairing information is deleted If the printer is already paired with a terminal unpair them and then pair again You can change the settings with TM m30 Utility and TM Util...

Page 67: ...heck whether or not data is being sent to the printer correctly Follow the steps below Entering the hexadecimal dumping mode is also possible using the ESC POS commands 1 Open the roll paper cover 2 While pressing the Feed button turn on the printer Hold down the Feed button until the Error LED turns on 3 Close the roll paper cover From this point all data received by the printer is printed in the...

Page 68: ...68 4 To close hexadecimal dumping mode turn off the printer after printing is complete or press the Feed button for three times ...

Page 69: ...n page 93 for details on removing the bottom cover 3 Hold down the status sheet button for at least three seconds The status sheet is printed After printing the printer returns to the standard mode Using the Feed button 1 Check that the printer is on 2 Open the roll paper cover 3 Hold down the Feed button for at least one second You cannot print after turning on the power while the Power LED is fl...

Page 70: ...heet printing is performed under the following conditions Bluetooth is connected when the Bluetooth security is set to Medium or High An error occurs when the Bluetooth security is set to Medium or High Time between when a pairing request is received and Passkey printing starts when the Bluetooth security is set to High The Bluetooth status sheet is not printed if either of the following condition...

Page 71: ...net Wi Fi Ethernet Interface Wi Fi Status MAC Address SSID EPSON_Printer Network Mode Comm Standard Encryption Type Link Status Channel Transmission Access Point Signal Level Unmounted Infrastructure 802 11b g n WPA2 PSK Unknown Unknown Unknown Unknown Unknown Ethernet Status MAC Address Physical Layer Link Status XX XX XX XX XX XX Auto negotiation Disconnect Network Soft Version 00 10 TCP IP Stat...

Page 72: ...ove the cover See Removing the Covers on page 93 for details on removing the bottom cover 3 Hold down the status sheet button while turning on the printer A message is printed indicating that resetting is being performed and the printer restarts You can return the interface settings to their defaults from the Interface Setup mode See Interface Setup Mode on page 65 for details on the Interface Set...

Page 73: ...tion You can check the items below Administrator name installation location MAC address software version connected printer name wireless connection channel wireless transmission speed MAC address of the wireless connection access point wireless radio wave strength printer status TCP IP You can confirm TCP IP protocol IP address settings SNMP You can confirm SNMP protocol settings Bonjour You can c...

Page 74: ...penSystem Shared key Auto Power saving function settings Disable Enable If using WPA2 Enterprise in the above encryption method the following settings are required EAP authentication setting EAP TLS PEAP TLS PEAP MSCHAPv2 Client signed certificate Client Signed Certificate1 Client Signed Certificate2 Client Signed Certificate3 User ID input Password input Server authentication setting Disable Enab...

Page 75: ...mported File format PEM DER Certification Password Protection PKCS 12 Certificate File name Password If the certificate file format is PKCS 12 TCP IP IP v4 Address This sets the IP address when setting the manual Setting for IP address acquisition method Manual Auto IP address setting Subnet mask address setting Default gateway address setting APIPA setting Enable Disable ARP Ping setting Enable D...

Page 76: ...II characters for the community name Read Only community name Default value public Read Write community name Wellknown Community Name Default value Enable IP Trap This sets the IP trap IP Trap1 Trap setting Disable Enable Trap address setting Community name input IP Trap2 Trap setting Disable Enable Trap address setting Community name input In the SNMP menu the Wellknown Community Name can be set ...

Page 77: ...ing for refresh interval Can be set between 1 to 10 080 min Default is 60 min Confirmation of time server status Invalid Success Synchronize Failure Error setting Timeout This sets the timeout time for printing LPR time out setting Default is 90 sec RAW Port9100 time out setting Default is 90 sec ePOS Print You can check and set ePOS Print Version confirmation ePOS Print setting Disable Enable Dev...

Page 78: ...e the reset when you want to immediately enable settings you changed with EpsonNet Config Web version However if you executed Reset after executing Send on each setting page this reset is not required This returns the printer s network settings to default settings This may cause the printer to become unable to communicate with the web browser Password This sets the password for EpsonNet Config Web...

Page 79: ...l Printer Driver ePOS Print XML ePOS Print XML is the Epson original control command system for POS printers defined in XML With ePOS Print XML commands you can print in environments where http communication is available and from OS applications For detailed information about ePOS Print XML see the ePOS Print XML User s Manual ESC POS ESC POS is the Epson original printer command system for POS pr...

Page 80: ...r a cash drawer using the SetupPOS Utility and control using the OpenDrawer method or the DirectIO function For details see the EPSON OPOS ADK MANUAL APPLICATION DEVELOPMENT GUIDE Cash Drawer and the UnifiedPOS Specification OPOS for NET Register a cash drawer using the SetupPOS Utility and control using the OpenDrawer method or the DirectIO function For details see the EPSON OPOS ADK for NET MANU...

Page 81: ...e man ual for drivers For API use the DirectIO function or the API for opening the drawer For details see the manual for Status API of the drivers OPOS OCX Driver Register a POS printer using the SetupPOS Utility and control using the DirectIO function For details see the EPSON OPOS ADK MANUAL APPLICATION DEVELOPMENT GUIDE POSPrinter TM Series OPOS for NET Register a POS printer using the SetupPOS...

Page 82: ...t EPSON OPOS ADK This OCX driver can control POS peripherals using OLE technology 1 Because controlling POS peripherals with original commands is not required on the application side efficient system development is possible EPSON OPOS ADK for NET The OPOS ADK for NET is a POS industry standard printer driver compatible with Microsoft POS for NET It allows you to develop applications that are compa...

Page 83: ...ntrol cash drawer control printing speed control blank line skip and upside down printing It also provides API and dialogues for print setting sample applications and logo setting utility Mac OS X Epson TM BA Series Thermal Printer Driver This driver allows you to control the printer using Common UNIX Printing System CUPS on GNU Linux This is a full raster printer driver It is able to print images...

Page 84: ...lications Windows Deployment Tool Use to make network and printer settings simultaneously Allows you to make settings efficiently at the time of introducing TM printers for the first time or when configuring multiple TM printers at the same time Windows Monitoring Tool Use to check a list of status for the Epson printers connected to the network You can also update certificates for multiple printe...

Page 85: ...elopment and Distribution for iOS If registering an application that uses Bluetooth in the App Store Epson must submit an application to Apple in advance Please apply for each application you want to register in the App Store from the URL below www epson biz com ais E ...

Page 86: ...er barcodes and two dimensional symbols may vary depending on widths of the modules print density environmental temperature type of paper and characteristics of the reader Therefore the user must check the recognition rate before setting the use conditions so that the restrictions of the reader are satisfied Reading quality of barcodes and two dimensional symbols in graphics multiple tone printing...

Page 87: ...handling of the printer Installing Roll Paper Follow the steps below to install the roll paper 1 Use the cover open lever to open the roll paper cover 2 Remove the used roll paper core if any and insert the roll paper Make sure you use a specified roll paper type ...

Page 88: ...88 3 Load the roll paper in the correct direction 4 Pull out some paper and close the roll paper cover When the printer power is on the roll paper is automatically cut ...

Page 89: ...s jammed 1 Turn off the printer 2 Open the roll paper cover 3 Remove the jammed paper 4 Close the covers Do not touch the thermal head and its surroundings After printing the thermal head and its surroundings can be very hot CAUTION When a paper jam occurs never pull out the paper forcibly ...

Page 90: ...90 Roll Paper Cover does not Open When the roll paper cover does not open using the lever restart the printer ...

Page 91: ... the paper may not be fed correctly To remove the paper dust clean the platen roller Turn off the printer open the roll paper cover and clean the thermal elements of the thermal head platen roller with a cotton swab moistened with an alcohol solvent ethanol or IPA 1 Thermal head 2 Platen roller CAUTION Never clean the product with alcohol benzine thinner or other such solvents Doing so may damage ...

Page 92: ... for Transport Follow the steps below to transport the printer 1 Turn off the printer 2 Confirm that the Power LED is off 3 Disconnect the AC cable from the socket 4 Remove the roll paper 5 Pack the printer upright ...

Page 93: ...ndling 5 Removing Attaching the Rear and Bottom Covers Removing the Covers Follow the steps below to remove the covers For the top eject position 1 Use your finger to remove the rear cover as shown in the illustration ...

Page 94: ...94 2 Use your finger to remove the bottom cover as shown in the illustration For the front eject position 1 Use your finger to remove the rear cover as shown in the illustration ...

Page 95: ... Use your finger to remove the bottom cover as shown in the illustration Attaching the Covers Follow the steps below to attach the covers For the top eject position 1 Align the catches and attach the bottom cover to the printer ...

Page 96: ...96 2 Hook the catches into the bottom cover and attach the rear cover to the printer For the front eject position 1 Align the catches and attach the rear cover to the printer ...

Page 97: ...97 Chapter 5 Handling 5 2 Hook the catches into the rear cover and attach the bottom cover to the printer ...

Page 98: ...98 ...

Page 99: ...0 EDR supported Ethernet 10BASE T 100BASE TX USB USB 2 0 Full speed 12 Mbps Onboard USB Powers Tablet model Bluetooth Bluetooth 3 0 EDR supported Ethernet 10BASE T 100BASE TX USB USB 2 0 Full speed 12 Mbps Buffers Receive buffer 4 KB 45 bytes 64 KB for Bluetooth interface Downloaded buffer user defined characters and user defined images 12 KB NV graphics memory 384 KB Barcode two dimensional symbo...

Page 100: ...115 V 60 Hz Wi Fi model Operating 26 6 W AC 115 V 60 Hz Standby 1 67 W AC 115 V 60 Hz Bluetooth model Operating 26 6 W AC 115 V 60 Hz Standby 0 44 W AC 115 V 60 Hz Onboard USB Powers Tablet model Operating 42 6 W AC 115 V 60 Hz Standby 16 5 W AC 115 V 60 Hz Operating voltage DC 24V 7 USB connector for charging Onboard USB Powers Tablet model Rated current 2 1A Rated voltage 5 2V Life 3 Printer mec...

Page 101: ...rinting Dot density 203 203 dpi Printing width 52 5 mm 2 07 420 dots 72 0 mm 2 83 576 dots Character spacing Font A 0 25 mm 0 0098 2 dots Font B 0 125 mm 0 0049 1 dot Font C 0 25 mm 0 0098 2 dots Special Font A 0 25 mm 0 0098 2 dots Special Font B 0 25 mm 0 0098 2 dots Kanji Font A 0 00 mm 0 dot Kanji Font B 0 00 mm 0 dot Line spacing 3 75 mm 1 5 initial setting programmable by command Maximum pri...

Page 102: ... 0 10 0 12 0 10 0 24 Font B 1 13 x 3 00 mm 1 13 x 6 00 mm 2 26 x 3 00 mm 2 26 x 6 00 mm 0 04 0 12 0 04 0 24 0 09 0 12 0 09 0 24 Font C 0 88 2 13 mm 0 88 4 26 mm 1 76 2 13 mm 1 76 4 26 mm 0 03 0 08 0 03 0 17 0 07 0 08 0 07 0 17 Special Font A 1 25 3 0mm 1 25 6 0mm 2 5 3 0mm 2 5 6 0mm 0 05 0 12 0 05 0 24 0 10 0 12 0 10 0 24 Special Font B 0 88 3 0mm 0 88 6 0mm 1 76 3 0mm 1 76 6 0mm 0 03 0 12 0 03 0 ...

Page 103: ...23 P31523 P35524 Kanzaki Specialty Papers Paper must not be pasted to the roll paper core To keep the print quality it is recommended to change the print densities for each roll paper See Software Settings on page 47 Use of thermal paper with a pre printed recording surface should be avoided Using it can cause the thermal head to stick to the thermal paper surface during printing and cause printin...

Page 104: ... approximate space is 3 75 mm on both sides For paper width 58 mm The maximum printable area of paper with a width of 57 5 0 5 mm is 52 5 0 2 mm 420 dots and the approximate space is 2 5 mm on both sides 79 5 0 5 mm 3 13 0 02 72 0 2 mm 2 83 0 02 3 75mm 0 15 3 75mm 0 15 57 5 0 5 mm 2 26 0 02 52 5 0 2 mm 2 06 0 01 2 5 mm 0 10 2 5 mm 0 10 ...

Page 105: ...unction is enabled this operation is performed automatically See Software Settings on page 47 for the setting Operating voltage DC 24V 7 Current consumption 24V 25 C standard print density Standby Mean Approximately 0 1 A Standard Wi Fi Bluetooth models Approximately 0 5 A Onboard USB Powers Tablet model When charging at 2 1A Operating Mean 1 5 A Standard Wi Fi Bluetooth models 2 1 A Onboard USB P...

Page 106: ...tandard package specifications Height 60 cm 23 62 Orientation 1 corner 3 edges and 6 surfaces There is no external or internal visible damage and the unit operates normally after being dropped When unpacked Height 5 cm 1 97 Orientation Lift one edge and release it for all 4 edges There is no external or internal visible damage and the unit operates normally after being dropped while not operating ...

Page 107: ...107 Appendix External Dimensions Top eject position 127 127 134 232 135 127 2 6 Unit mm ...

Page 108: ...108 Front eject position Unit mm 127 230 129 133 127 6 127 2 129 ...

Page 109: ... power supply function Current consumed by USB bus 2 mA USB packet size with full speed connection USB bulk OUT TM 64 bytes USB bulk IN TM 64 bytes USB device class Switchable between USB vendor defined class and USB printer class To set the USB device class see Software Settings on page 47 USB vendor defined class USB printer class Vendor ID 04B8h 04B8h Product ID 0202h 0E20h String Descriptor Ma...

Page 110: ... and EpsonNet Config Web version SNMP ENPC Used in setting and monitoring DHCP APIPA Used in automatic setting for the IP address and so on Item Initial settings IP address 192 168 192 168 Subnet mask 255 255 255 0 Default gateway 0 0 0 0 IP address acquisition Automatic APIPA Disabled arp ping Disabled Socket Timeout 90 seconds Community name 1 Read Only public Community name 2 Read Write Unavail...

Page 111: ...eous connections 6 Number of connections for which printing is available 1 Other users need to wait until the connection is released Time out 90 sec changeable Countries and regions where Wi Fi can be used are limited Since notes are provided for each country check the sheet supplied with the product When using wireless LAN make sure you disconnect the LAN cable If a LAN cable is connected wireles...

Page 112: ...These settings apply when the printer is initialized in the Interface Setup mode You can connect to a WPA2 PSK AES access point using the settings above Settings in SimpleAP mode Factory default settings In SimpleAP mode DHCP Server is working and assign IP address to host automatically Parameter Setting value Communication standard 802 11b g n Network mode Infrastructure mode SSID EPSON_Printer E...

Page 113: ...r operation the operation of the printer in combination with all the Wireless LAN units is not guaranteed Especially in the ad hoc mode the printer may not operate normally depending on the combination of the device to connect with Be sure to carry out evaluation of the operation before use Notes on use When you initialize or change the printer settings the printer is reset to reflect the settings...

Page 114: ...gnal is dropped and then restored The following shows the printer operations and connection methods when the auto reconnect feature is enabled or disabled Countries and regions where Bluetooth can be used are limited Since notes are provided for each country check the sheet supplied with the product Setting Contents Setting Items Initial Settings Bluetooth communication settings Bluetooth passkey ...

Page 115: ...ep 1 fails the printer waits for connections from other devices 3 If connection is not established in step 2 the printer tries again to connect to the iOS device to which it last connected Steps 1 and 2 are repeated until a connection is established Wait for a connection from the Bluetooth device Reconnecting to iOS device Reconnect automatically Make settings on the Bluetooth settings screen on t...

Page 116: ...cur Interference from Wi Fi 2 4 GHz Wi Fi may interfere with Bluetooth communication Using the optional Wireless LAN cable set OT WLxx with 2 4 GHz may disrupt Bluetooth communication or printing 5 GHz Wi Fi is recommended when using Wi Fi with Bluetooth Notes when communicating with Android devices The printer cannot connect to Android 2 3 and 2 3 2 When communicating with Android 2 3 3 or later ...

Page 117: ... 4th generation iPad mini iPod touch 5th generation iPhone 4s iPhone 4 iPad 3rd generation iPad 2 Application processing If the Bluetooth port is closed and then reopened while the application is running Solution The solution differs depending on the iOS device being used See the following table NFC Tag iOS Device Solution iPhone 4s iPhone 4 iPad 3rd generation iPad 2 This situation can be avoided...

Page 118: ...118 Character Code Tables Refer to the following URL regarding the character code table www epson biz com pos reference charcode ...

Page 119: ...tage of 4 5 V or less Barcode scanners with USB HID interface or with CDC ACM interface can be used To use a barcode scanner set the scanner suffix delimiter to CR carriage return code Data cannot be obtained using any other settings Epson ePOS SDK version 2 9 0 or later supports barcode scanner control The shape of the Wireless LAN unit varies depending on the model Secondary connection Direct co...

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