Epson TM-H5000 Operator'S Manual Download Page 40

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Troubleshooting 3-1

Chapter 3

Troubleshooting

This chapter gives solutions to some printer problems you may
have.

General problems

The lights on the control panel do not come on.

Make sure that the power supply cables are correctly plugged into
the printer, the power unit, and to the power outlet.

Make sure that power is supplied to the power outlet. If the outlet
is controlled by a switch or timer, use another outlet.

Printing problems

The paper roll section

ERROR

light is on (not blinking) and nothing is

printed.

If the

PAPER OUT

light is on, the paper roll is not installed or is at

or near the end. Install a new paper roll. See Chapter 1 for
instructions.

If the

PAPER OUT

light is off, make sure that the paper roll cover is

properly closed. Press the printer cover until the cover audibly
clicks into place.

ERROR

light is blinking and the printer does not print.

First, turn off the printer and check for a paper jam. (See the paper
jam description on page 3-4.)

Summary of Contents for TM-H5000

Page 1: ...antly jump to its topic If you wish you can increase the size of the bookmark area by dragging the dividing bar to the right Use the scroll bar on the right side of this screen to move through the text Use the zoom tools to magnify or reduce the page display Click the Find button if you want to search for a particular term However using the bookmarks is usually quicker Complete online documentatio...

Page 2: ...hybrid printer TM H5000 H5000P Operator s Manual MICR Option Included 400613704 ...

Page 3: ...RELEASE Slip paper control panel Front cover On Off switch Auto cutter cover Ribbon installation front cover Label affixed on the document table Label inside paper roll cover Label inside cutter section label inside 1 2 Slide open this cutter cover only when paper roll cover cannot be opened Instruction label for when cover won t open This label is packed with the printer Affix the label at the si...

Page 4: ...ering Paper and Ribbons page viii Where to order paper and ribbons Setting Up the Printer page 1 1 How to set up the printer Installing and Replacing Paper page 1 10 How to load or change the roll paper Validating and Verifying Checks page 2 5 How to validate and verify checks using the optional Magnetic Ink Character Recognition MICR Reader Solving Problems page 3 1 How to correct problems ...

Page 5: ... affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Sei...

Page 6: ...terference at his own expense WARNING The connection of a non shielded printer interface cable to this printer will invalidate the FCC Verification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority ...

Page 7: ...28A These printers conform to the following Directives and Norms Directive 89 336 EEC EN 55022 1986 and 1994 Class B EN 50082 1 1992 IEC 801 2 1991 IEC 801 3 1984 IEC 801 4 1991 Directive 90 384 EEC EN45501 1992 DECLARATION OF CONFORMITY ...

Page 8: ...s are applied only to the printers that are so labeled EMC is tested using the EPSON PS 170 power supply Europe CE marking EN55022 EN50082 1 EN45501 Safety Standard TÜV North America EMI FCC Class A Safety standards UL 1950 2TH D3 C UL Japan EMI VCCI Class 1 ...

Page 9: ...n Reference Chapter 4 contains specifications Appendix A tells how to change the DIP switch and paper near end settings and Appendix B lists the EPSON Sales Subsidiaries and their addresses Warnings Cautions and Notes WARNING Warnings must be followed carefully to avoid serious bodily injury CAUTION Cautions must be observed to avoid minor injury to yourself or damage to your equipment Note Notes ...

Page 10: ...t enables the printer to perform consecutive reading and processing of MICR characters and printing endorsements Receipt Section High speed printing with collective printing The standard auto cutter provides easy user operation Ladder bar code printing is possible by using a bar code command New paper handling enables easy paper roll loading Both Receipt and Slip EPSON customer display series conn...

Page 11: ...ble WT 5000 Ordering Paper and Supplies Thermal paper can be ordered from the supplier in your area Specified Thermal Paper NTP080 80 In Japan Nakagawa Seisakujo 2 5 21 Nishiki Cho Warabi Shi Saitama Ken 335 Japan Tel 048 444 8211 Fax 048 443 6652 In U S A Nakagawa Mfg USA Inc 2305 Lincoln Avenue Hayward CA 94545 USA Tel 510 782 0197 Fax 510 782 7124 In Europe Nakagawa Mfg Europe GmbH Krützpoort 1...

Page 12: ...Paper The following suppliers sell thermal paper that may be used if desired Contact each company for information Original paper TF50KS E Nippon Paper Industry Co Ltd 1 12 1 Yuraku Cho Chiyoda Ku Tokyo 100 Japan Tel 03 3218 8000 Fax 03 3216 1375 Original paper PD 160R New Oji Paper Mfg Co Ltd 7 5 Ginza 4 Chome Chuo Ku Tokyo 104 Japan Tel 03 3563 4800 Fax 03 3563 1136 Original paper AF50KS E Jujo T...

Page 13: ... A Tel 413 967 6204 Fax 413 734 5101 Ordering Ribbon Cassettes The TM H5000 H5000P uses a long lasting ribbon cassette in the slip section To order ribbon cassettes contact your dealer or your local affiliate See Appendix B for a list of EPSON subsidiaries with their addresses and telephone numbers ...

Page 14: ...r roll 1 15 Running the self test with slip paper 1 16 Adjustments and Settings 1 17 Chapter 2 Using the Printer Operating the Control Panels 2 1 Paper Roll Control Panel 2 1 Slip Control Panel 2 1 Indicator lights 2 2 Slip Paper Handling 2 3 Using the MICR Reader Option 2 5 Reading MICR characters on personal checks 2 5 Chapter 3 Troubleshooting Troubleshooting 3 1 General problems 3 1 Printing p...

Page 15: ...Reliability 4 10 Environmental Conditions 4 12 Chapter 5 Commands Command Notation 5 1 Explanation of Terms 5 1 Control Commands 5 1 MICR Control Commands only for printers with MICR 5 28 Appendix A Dip Switch and Paper Near End Settings Setting the DIP Switches A 1 DIP switch functions A 1 Changing the DIP switch settings A 6 Adjusting the Paper Near End Sensor A 7 Appendix B EPSON Sales Subsidia...

Page 16: ...tact your dealer for assistance See the note on page 1 4 for information about the hexagonal lock screws Note When you lift the printer be sure to hold the bottom of the printer to prevent damage Instruction label for when paper roll cover cannot be opened Hexagonal lock screws These screws are used only for the serial interface Paper roll Switch cover Ribbon ...

Page 17: ... protective material 1 Open the printer by pulling up on the tab on the front cover 2 Remove the two dampers from the printer as shown below 3 Store the dampers with the other packing materials and use them when transporting your printer Tab ...

Page 18: ...connector and the display module connector Depending on the interface installed the interface connector on your printer may look different from the one illustrated Before connecting any of the cables make sure that both the printer and the computer are turned off Connecting the computer You need an appropriate interface cable 1 Plug the cable connector securely into the printer s interface connect...

Page 19: ...our printer has inch type hexagonal lock screws installed If your interface cable requires millimeter type screws replace the inch type screws with the enclosed millimeter type screws using a hex screwdriver 5 mm 3 Attach the other end of the cable to the computer Inch screw Millimeter screw ...

Page 20: ...an improper drawer may damage the drawer as well as the printer CAUTION Do not connect a telephone line to the drawer kick out connector otherwise the printer and the telephone line may be damaged Plug the drawer cable into the drawer kick out connector on the bottom of the printer next to the power supply connector ...

Page 21: ...erwendung einer falschen Lade kann diese oder der Drucker beschädigt werden ACHTUNG Kein Telefonkabel an die Schnappsteckerbuchse anschließen da sonst der Drucker und die Telefonkabel beschädigt werden können Das Kabel der Lade an die Schnappsteckerbuchse unten am Drucker neben dem Netßzanschluß anschließen ...

Page 22: ...out connector which is to the left of the power supply connector Do not connect a telephone line to the display connector If you do the printer and the telephone line may be damaged Notes The display module can be used only for the serial interface To remove the cable squeeze the connector and pull it out Grounding the Printer You need a ground wire to ground your printer Make sure that the wire i...

Page 23: ...rew on the bottom of the printer as shown Connecting the Power Supply Use the optional EPSON PS 170 or equivalent power supply for your printer WARNING Make sure that you use the EPSON PS 170 power supply or equivalent Using an incorrect power supply may cause fire or electrical shock ...

Page 24: ...rwise you may damage the power supply or the printer 1 Make sure that the printer s power switch is turned off and the power supply s power cord is unplugged from the electrical outlet 2 Check the label on the power supply to make sure that the voltage required by the power supply matches that of your electrical outlet 3 Plug in the power supply s cable as shown below Notice that the flat side of ...

Page 25: ...ve the paper glued to the core because the printer cannot detect the paper end correctly 1 Make sure that the printer is not receiving data otherwise data may be lost 2 Open the paper roll cover by pressing the cover open button If the cover open button will not open the cover see page 3 4 in Troubleshooting 3 Remove the used paper roll core if there is one ...

Page 26: ...Setting Up the Printer 1 11 4 Insert the paper roll as shown 5 Be sure to note the correct direction that the paper comes off the roll ...

Page 27: ...1 12 Setting Up the Printer 6 Pull out a small amount of paper as shown Then close the cover 7 Tear off the paper as shown ...

Page 28: ...TION Never turn the ribbon knob in the opposite direction of the arrow marked on the cassette otherwise the ribbon cassette may be damaged 1 Be sure the printer is not receiving data when you replace a ribbon cassette otherwise data may be lost 2 Turn on the printer and open the front cover by pulling up on the tab on the left side of the cover 3 Make sure that the print head is on the right side ...

Page 29: ... to take up any slack in the ribbon 6 Insert the ribbon cassette in the printer and rotate the cassette s knob two or three more times This is necessary to place the ribbon in the correct position Make sure that the ribbon is installed below the print head without wrinkles or creases See on the label for an illustration of where the ribbon should go If the ribbon is not installed correctly remove ...

Page 30: ... install it as shown in the illustration below Self Test The self test lets you know if your printer is operating properly It checks the control circuits printer mechanisms print quality ROM version and DIP switch settings It also checks the MICR reader circuits if the printer is equipped with the optional MICR reader This test is independent of any other equipment or software You can run the self...

Page 31: ...lf test automatically ends and cuts the paper after printing the following completed The printer is ready to receive data as soon as it completes the self test Note If you want to pause the self test manually press the FEED button Press the FEED button again to continue the self test Running the self test with slip paper 1 Make sure the printer is turned off and the printer cover is closed properl...

Page 32: ...and Settings The TM H5000 H5000P is set up at the factory to be appropriate for almost all users It does however offer some settings for users with special requirements It has DIP switches that allow you to change communication settings such as handshaking and parity check as well as print density and connection to a customer display The TM H5000 H5000P also has a near end sensor for the paper in ...

Page 33: ...1 18 Setting Up the Printer ...

Page 34: ...printer s status Paper Roll Control Panel Button The button can be disabled by the ESC c 5 command but it works whenever the printer cover is open even if it has been disabled by the ESC c 5 command Press the FEED button once to advance receipt paper one line You can also hold down the FEED button to feed receipt paper continuously Slip Control Panel ERROR PAPER OUT POWER FEED POWER FORWARD ERROR ...

Page 35: ...once to reverse slip paper one line You can also hold down this button to reverse slip paper continuously RELEASE When the printer is in the slip mode the SLIP light is on or blinking press this button to release slip paper Indicator lights The control panel lights provide information on printer conditions Paper roll panel lights POWER The POWER light is on whenever the printer is on ERROR This in...

Page 36: ...E This light indicates that platen and paper feed roller are released so that slip paper can be inserted SLIP This light indicates that the printer is in the slip mode Slip Paper Handling Notes Use only slip paper that matches the printer s specifications See Paper Specifications in Chapter 4 Be sure that the slip is flat without curls folds and wrinkles 1 Send appropriate control commands from th...

Page 37: ... by the sensor the SLIP light is changed from blinking to on and the paper is automatically drawn into the printer and printing begins Note After the slip is detected the printer moves the slip back and forth to detect the position of the top edge of the slip If the setting position of the slip is not correct the printer takes a few seconds to detect the position of the top edge of the slip 5 Afte...

Page 38: ...is section Reading MICR characters on personal checks To use the MICR function with personal checks follow the steps below CAUTION Do not insert checks with staples in them This may cause paper jams MICR reading errors and damage to the MICR head Note Be sure that the checks are flat without curls folds or wrinkles 1 Wait until the computer sends the FS a 0 command to the printer causing it to ent...

Page 39: ...de 4 Insert the check as far as it will go The printer will detect the check and start drawing it in 5 When the printer starts drawing it in let go of the check immediately The SLIP light quits blinking but stays on 6 When printing and MICR reading are finished the printer ejects the check and the SLIP light starts blinking again 7 Remove the check by pulling it straight up do not pull it at an an...

Page 40: ...olled by a switch or timer use another outlet Printing problems The paper roll section ERROR light is on not blinking and nothing is printed If the PAPER OUT light is on the paper roll is not installed or is at or near the end Install a new paper roll See Chapter 1 for instructions If the PAPER OUT light is off make sure that the paper roll cover is properly closed Press the printer cover until th...

Page 41: ...t your dealer or a qualified service person If the self test works properly check the following 1 Check the connection at both ends of the interface cable between the printer and the computer Also make sure that this cable meets the specifications for both the printer and the computer 2 The data transmission settings may be different between the printer and computer Make sure that the printer s DI...

Page 42: ... be very hot Be careful not to touch it Also let it cool before you clean it Do not damage the print head by touching it with your fingers or any hard object 1 Open the paper roll cover 2 Clean the thermal element of the print head with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA The slip section printout is faint The ribbon may be worn out Replace the ribbon cassette a...

Page 43: ...ng continuously for a long time Do not move the print head carriage for the slip section To clear a paper jam follow the steps below 1 Turn the printer off and open the appropriate printer cover either front or paper roll 2 If the paper is jammed in the paper roll section press the cover open button to open the cover Then remove the jammed paper and put the roll back in the printer and close the c...

Page 44: ...opened open the cutter cover as shown below 4 Then turn the knob until you see in the opening as shown in the illustration below This returns the cutter blade to the normal position Also notice that there is a label near the cutter to assist you 5 Close the cutter cover 6 Open the paper roll cover 7 Remove the jammed paper ...

Page 45: ...e printer enters an error state and begins the recovery operation automatically If the problem is not serious the auto cutter returns to its normal position without any intervention by the user If the auto cutter does not return to its normal position by itself follow the steps below to correct the problem 1 Pull the cutter cover toward you so that you can rotate the cutter motor knob ...

Page 46: ...bine these 2 procedures if you encounter frequent MICR reading errors The cleaning procedure During in the self test mode 1 Confirm to set a roll paper and a ribbon cassette to make use a printer mechanism properly Cleaningpoint Use cleaning sheet Frequency MICR head department Moistened Cleaning sheet 6000 times or for one month MICA system department Adhensive cleaning sheet 6000 times or for on...

Page 47: ... button 5 Push JOURNAL SLIP FEED button 3 times 6 Close a SLIP front cover rid 7 Following message will be printed on receipt paper and SLIP LED flushes 8 Peel off the pasteboard portion of a designated point of a cleaning sheet This procedure 8 is required only for an adhesive cleaning sheet WAVEFORM TRANSMISSION MODE Please set back ...

Page 48: ... was installed to clean up 2 Carry out from 8 to 10 described above in the self test mode NOTES In case of using an adhesive cleaning sheet 1 peel off only desinated pasteboard 2 insert from correct derection and 3 insert as peeled portion to be upside Explanatin of a cleaning sheet Moistened Cleaning sheet PRESAT brand KIC CHECK READER CLEANING CARD or equivalent cleaning sheet is required Adhesi...

Page 49: ...rinter 3 Close the cover 4 Run any software program that sends data to the printer The printer prints Hexadecimal Dump and then all the codes it receives in a two column format The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes Hexadecimal Dump 1B 21 00 1B 26 02 40 40 1B 25 01 1B 63 34 00 1B c4 41 42 43 44 45 46 47 48 ABCDE...

Page 50: ...ters 95 International characters 32 Extended graphics 128 7 pages including space page Character structure Font A 9 9 3 dot spacing in half dot units Font B 7 9 2 dot spacing in half dot units Larger spacing can be set by using ESC SP Character size and printing speed Character structure Horizontal dots vertical dots Character spacing half dots Characters per inch Characters per second carriage mo...

Page 51: ...B Character spacing 0 28 mm 01 2 dots Font A default 0 28 mm 01 2 dots Font B Programmable by control command Printing speed High Approximately 16 5 lines second 4 23 mm 1 6 feed at 24V 20 C density level 2 Approximately 70 mm second approximately 2 76 second Printing speed Low Approximately 11 8 lines second 4 23 mm 1 6 feed Approximately 50 mm second approximately 2 0 second High and low speeds ...

Page 52: ...nal characters 32 Extended graphics 128 10 pages including one space page Character structure Font A 12 24 including 2 dot spacing in horizontal Font B 9 24 including 2 dot spacing in horizontal Font A is the default Character size characters per line Standard Double height Double width Double width Double height W x H mm CPL W x H mm CPL W x H mm CPL W x H mm CPL Font A 12 x 24 1 41 x 3 39 06 x 1...

Page 53: ...ers when 1 character 18 dots Available fonts E 13B CMC7 Reading method Magnetic bias Recognition rating 98 or more at 25 C 75 F Rating total checks number misread or not identified total checks 100 Check paper tested is EPSON standard check paper Checks must be flat without curls folds or wrinkles The magnetic bias method is used for reading Paper type Normal check paper with thickness of 0 09 to ...

Page 54: ...imately 86 4 mm second 3 4 inches second continuous feeding Paper roll Approximately 70 mm second 2 76 inches second continuous feeding Paper roll single ply Size Width 79 5 mm 0 5 mm 3 13 0 02 Maximum outside diameter 83 mm 3 27 Paper roll spool diameter Inside 12 mm 0 47 Outside 18 mm 0 71 Paper must not be pasted to the paper roll spool Take up paper roll width 80 0 5 1 0 mm 3 15 0 02 0 04 ...

Page 55: ...mm 70 mm to 210 mm 297 mm A4 2 76 2 76 to 8 27 11 69 Ambient temperature and copy capability Copy capability is greatly influenced by the ambient temperature so printing must be performed under the conditions described in the table below Relationship between ambient temperature and number of copies Number of copies Ambient temperature print mode Original 4 copies Approx 20 to 45 C 68 to 113 F Orig...

Page 56: ... Backing paper 0 06 to 0 15 mm 0023 to 0059 Copy and original 0 04 to 0 07 mm 0015 to 0028 Carbon paper Approximately 0 035 mm 0014 Total thickness 0 30 mm 0118 or less for any combination from a single original to an original 3 copies 0 36 mm 0141 or less for any combination from a single original to an original 4 copies Pressure sensitive paper 5 sheets maximum original 4 copies at 20 to 45 C 68...

Page 57: ...since paper feeding and insertion are affected by gluing conditions such as glue quality method and length and glue location see the illustration below Be especially careful when slip paper is wide and has glue on the left edge since it may not feed in a straight line Since the BOF sensor uses a photo detector do not use paper that has holes at the detector position or is translucent Paper feed di...

Page 58: ... ply paper If thick paper is used the copy capability is lowered All the numeric values are typical 31 8 18 9 38 5 18 39 21 9 1 8 37 2 3 6 Form stopper position Slip feeding roller position TOF sensor position Center of the print head MICR head Slip side guide BOF sensor Paper feed direction 1 3 15 24 10 Paper holes and translucence prohibited area Area where paper holes are prohibited and reflect...

Page 59: ...ng Operating Slip Mean approximately 1 9A character font A α N all columns printing Peak approximately 8 0A 20 msec When the print platen is released 2 0A 200 msec Operating Receipt Mean approximately 1 5A character font A α N all columns printing Peak Approximately 5 0A 20 msec Standby Mean approximately 0 3A Slip Life when printing alphanumeric characters Mechanism 12 000 000 lines Print head 15...

Page 60: ...earout Period MTBF 180 000 hours Failure is defined as Random Failure occurring at the time of the Random Failure Period MCBF 29 000 000 lines This is an average failure interval based on failures relating to wearout and random failures up to the life of 12 million lines Receipt Life Mechanism 15 000 000 lines Thermal head 100 million pulses 100 km Auto cutter 1 500 000 cuts MTBF 180 000 hours MCB...

Page 61: ...Reference Information Environmental Conditions Temperature Operating 5 to 45 C 41 to 113 F Storage 10 to 50 C 14 to 122 F except for paper Humidity Operating 10 to 90 RH Storage 10 to 90 RH except for paper ...

Page 62: ...or the arguments Description Describes the function of the command Explanation of Terms LSB Least Significant Bit Control Commands HT Name Horizontal tab Format ASCII HT Hex 09 Decimal 9 Description Moves the print position to the next horizontal tab position LF Name Print and line feed Format ASCII LF Hex 0A Decimal 10 Description Prints the data in the print buffer and feeds one line based on th...

Page 63: ... This command is set according to the DIP switch 1 1 setting at power on or resetting the printer with a parallel interface CAN Name Cancel print data in page mode Format ASCII CAN Hex 18 Decimal 24 Description In page mode deletes all the print data in the current printable area DLE EOT n Name Real time status transmission Format ASCII DLE EOT n Hex 10 04 n Decimal 16 4 n Range 1 n 5 Paper Automa...

Page 64: ... Range 1 n 3 Description Responds to a request from the host computer n specifies the request as follows ESC FF Name Print data in page mode Format ASCII ESC FF Hex 1B 0C Decimal 27 12 Description In page mode prints all buffered data in the printing area collectively ESC SP n Name Set right side character spacing Format ASCII ESC SP n Hex 1B 20 n Decimal 27 32 n Range 0 n 255 n Request 1 Recover ...

Page 65: ...ormat ASCII ESC nL nH Hex 1B 24 nL nH Decimal 27 36 nL nH Bit Off On Hex Decimal Function 0 Off 00 0 Character font A 12 x 24 for the paper roll and 9 x 9 for the slip paper selected On 01 1 Character font B 9 x 24 for the paper roll and 7 x 9 for the slip paper selected 1 Undefined 2 Undefined 3 Off 00 0 Emphasized mode not selected On 08 8 Emphasized mode selected 4 Off 00 0 Double height mode n...

Page 66: ...et When the LSB is 0 the user defined character set is canceled and the internal character set is selected When the LSB is 1 the user defined character set is selected ESC y c1 c2 x1 d1 d y x1 xk d1 d y xk Name Define user defined characters Format ASCII ESC y c1 c2 x1 d1 d y x1 xk d1 d y xk Hex 1B 26 y c1 c2 x1 d1 d y x1 xk d1 d y xk Decimal 27 38 y c1 c2 x1 d1 d y x1 xk d1 d y xk Range For the p...

Page 67: ...a corresponding bit to 1 to print a dot or 0 to not print a dot ESC m nL nH d1 dk Name Select bit image mode Format ASCII ESC m nL nH d1 k Hex 1B 2A m nL nH d1 k Decimal 27 42 m nL nH d1 k Range m 0 1 32 33 for the paper roll m 0 1 for the slip paper 0 nL 255 0 nH 3 0 d 255 Description Selects a bit image mode using m for the number of dots specified by nL and nH as follows For the paper roll m Mo...

Page 68: ... Description Turns underline mode on or off based on the following values of n If slip paper is selected the underline is printed with 1 dot thickness even if n is specified as 2 or 50 ESC 2 Name Select default line spacing Format ASCII ESC 2 Hex 1B 32 Decimal 27 50 Description Sets the line spacing to 1 6 inch ESC 3 n Name Set line spacing m Mode Number of Bits for Vertical Data Horizontal Direct...

Page 69: ...pheral device Format ASCII ESC n Hex 1B 3D n Decimal 27 61 n Range 1 n 3 Description Selects device to which host computer sends data using n as follows ESC n Name Cancel user defined characters Format ASCII ESC n Hex 1B 3F n Decimal 27 63 n Range 32 n 126 Description Cancels user defined characters ESC Name Initialize printer Bit Off On Hex Decimal Function 0 Off 00 0 Printer disabled On 01 1 Pri...

Page 70: ...at ASCII ESC D n1 nk NUL Hex 1B 44 n1 nk 00 Decimal 27 68 n1 nk 0 Range 1 n 255 0 k 32 Description Sets horizontal tab positions n specifies the column number for setting a horizontal tab position from the beginning of the line k indicates the total number of horizontal tab positions to be set ESC E n Name Turn emphasized mode on off Format ASCII ESC E n Hex 1B 45 n Decimal 27 69 n Range 0 n 255 D...

Page 71: ... double strike mode is turned on ESC J n Name Print and feed paper Format ASCII ESC J n Hex 1B 4A n Decimal 27 74 n Range 0 n 255 Description Prints the data in the print buffer and feeds the paper n vertical or horizontal motion unit inches ESC K n Name Print and reverse feed Format ASCII ESC K n Hex 1B 4B n Decimal 27 75 n Range 0 n 255 Description Prints the data in the print buffer and feeds t...

Page 72: ...m the following table ESC S Name Select standard mode Format ASCII ESC S Hex 1B 53 Decimal 27 83 Description Switches from page mode to standard mode ESC T n Name Select print direction in page mode Format ASCII ESC T n Hex 1B 54 n Decimal 27 84 n Range 0 n 3 48 n 51 n Character set 0 U S A 1 France 2 Germany 3 U K 4 Denmark I 5 Sweden 6 Italy 7 Spain 8 Japan 9 Norway 10 Denmark II ...

Page 73: ...urn 90 clockwise rotation mode on off Format ASCII ESC V n Hex 1B 56 n Decimal 27 86 n Range n 0 1 48 49 Description Turns 90 clockwise rotation mode on off n is used as follows ESC W xL xH yL yH dxL dxH dyL dyH Name Set printing area in page mode Format ASC II ESC W xL xH yL yH dxL dxH dyL dyH Hex 1B 57 xL xH yL yH dxL dxH dyL dyH Decimal 27 87 xL xH yL yH dxL dxH dyL dyH Range 0 xL xH yL yH dxL ...

Page 74: ... 1B 5C nL nH Decimal 27 92 nL nH Range 0 nL 255 0 nH 255 Description Sets the print starting position based on the current position This command sets the distance from the current position to nL nH 256 horizontal or vertical motion unit ESC a n Name Select justification Format ASCII ESC a n Hex 1B 61 n Decimal 27 97 n Range 0 n 2 48 n 50 Description Aligns all the data in one line to the specified...

Page 75: ...0 n 255 Description Selects the paper sensor s to output paper end signals This command is available only with a parallel interface and is ignored with a serial interface Bit Off On Hex Decimal Function 0 Off 00 0 Paper roll disabled On 01 1 Paper roll enabled 1 Off 00 0 Paper roll disabled On 02 2 Paper roll enabled 2 Off 00 0 Slip paper disabled On 04 4 Slip paper enabled 3 7 Undefined Bit Off O...

Page 76: ...sensor disabled On 02 2 Paper roll near end sensor enabled 2 Off 00 0 Paper roll end sensor disabled On 04 4 Paper roll end sensor enabled 3 Off 00 0 Paper roll end sensor disabled On 08 8 Paper roll end sensor enabled 4 Off 00 0 TOF sensor disabled On 10 16 TOF sensor enabled 5 Off 00 0 BOF sensor disabled On 20 32 BOF sensor enabled 6 7 Undefined Bit Off On Hex Decimal Function 0 Off 00 0 Paper ...

Page 77: ... n Name Print and reverse feed n lines Format ASCII ESC e n Hex 1B 65 n Decimal 27 101 n Range 0 n 255 Description Prints data in the print buffer and feeds n lines in the reverse direction This command is available only when the slip paper is selected as the print sheet ESC f t1 t2 Name Set cut sheet waiting time Format ASCII ESC f t1 t2 Hex 1B 66 t1 t2 Decimal 27 102 t1 t2 Range 0 t1 15 0 t2 64 ...

Page 78: ...fied by t1 and t2 to connector pin m as follows ESC q Name Paper release Format ASCII ESC q Hex 1B 71 Decimal 27 113 Description Releases the paper ESC t n Name Select character code table Format ASCII ESC t n Hex 1B 74 n Decimal 27 116 n Range 0 n 5 n 255 Description Selects a page n from the character code table m Connector pin 0 48 Drawer kick out connector pin 2 1 49 Drawer kick out connector ...

Page 79: ... Select character size Format ASCII GS n Hex 1D 21 n Decimal 29 33 n Range 0 n 255 1 vertical number of times 8 1 horizontal number of times 8 Description Selects the character height using bits 0 to 3 and selects the character width using bits 4 to 7 as follows 5 5 PC865 Nordic 255 Only when the character font B 7 9 is selected with the slip otherwise they are all spaces Bit Off On Hex Decimal Fu...

Page 80: ...Format ASCII GS x y d1 d x y 8 Hex 1D 2A x y d1 d x y 8 Decimal 29 42 x y d1 d x y 8 Range 1 x 255 1 y 48 for the paper roll x y 1536 for the paper roll 1 y 255 for slip paper x y 404 for slip paper 0 d 255 Description Defines a downloaded bit image using the number of dots specified by x and y The number of dots in the horizontal direction is x 8 Table 1 Character Width Selection Table 2 Characte...

Page 81: ...ded bit image using the mode specified by m m selects a mode from the table below Paper roll Slip paper GS Name Start end macro definition Format ASCII GS Hex 1D 3A Decimal 29 58 Description Starts or ends macro definition GS B n Name Turn white black reverse printing mode on off Format ASCII GS B n Hex 1D 42 n Decimal 29 66 n Range 0 n 255 Description Turns on or off white black reverse printing ...

Page 82: ... Name Transmit printer ID Format ASCII GS I n Hex 1D 49 n Decimal 29 73 n Range 1 n 3 49 n 51 Description Transmits the printer ID specified by n as follows n 2 Type ID n Printing posiition 0 48 Not printed 1 49 Above bar code 2 50 Below bar code 3 51 Both above and below the bar code n Printer ID Specification ID hexidecimal 1 49 Printer model ID TM H5000 H5000P 0FH 2 50 Type ID See table below 3...

Page 83: ...ex 1D 50 x y Decimal 29 80 x y Range 0 x 255 0 y 255 Description Sets the horizontal and vertical motion units to 1 x inch and 1 y inches respectively When x and y are set to 0 the default setting of each value is used GS V m GS V m n Name Select cut mode and cut paper Format ASCII GS V m Hex 1D 56 m Decimal 29 86 m ASCII GS V m n Hex 1D 56 m n Decimal 29 86 m n Range m 1 49 m 66 0 n 255 3 Off 00 ...

Page 84: ... 1D 5C nL nH Decimal 29 92 nL nH Range 0 nL 255 0 nH 255 Description Sets the relative vertical print starting position from the current position in page mode This command sets the distance from the current position to nL nH 256 vertical or horizontal motion unit inches GS r t m Name Execute macro Format ASCII GS r t m Hex 1D 5E r t m Decimal 29 94 r t m Range 0 r 255 0 t 255 m 0 1 Description Exe...

Page 85: ...on Enables or disables ASB and specifies the status items to include using n as follows GS b n Name Turns smoothing mode on off Format ASCII GS b n Hex 1D 62 n Decimal 29 98 n Range 0 n 255 Description Turns smoothing mode on or off Bit Off On Hex Decimal Status for ASB 0 Off 00 0 Drawer kick out connector pin 3 status disabled On 01 1 Drawer kick out connector pin 3 status enabled 1 Off 00 0 On l...

Page 86: ...tation GS h n Name Set bar code height Format ASCII GS h n Hex 1D 68 n Decimal 29 104 n Range 1 n 255 Description Sets the height of the bar code n specifies the number of dots in the vertical direction GS k m d1 dk NUL GS k m n d1 dn Name Print bar code Format ASCII GS k m d1 dkNUL Hex 1D 6B m d1 dk 00 Decimal 29 107 m d1 dk 0 ASCII GS k m n d1 dn Hex 1D 6B m n d1 dn Decimal 29 107 m n d1 dn Rang...

Page 87: ...de System Number of Characters Remarks 0 UPC A 11 k 12 48 d 57 1 UPC E 11 k 12 48 d 57 2 JAN13 EAN 13 12 k 13 48 d 57 3 JAN 8 EAN 8 7 k 8 48 d 57 4 CODE39 1 k 48 d 57 65 d 90 d 32 36 37 43 45 46 47 5 ITF 1 k even number 48 d 57 6 CODABAR 1 k 48 d 57 65 d 68 d 36 43 45 46 47 58 65 UPC A 11 n 12 48 d 57 66 UPC E 11 n 12 48 d 57 67 JAN13 EAN 13 12 n 13 48 d 57 68 JAN 8 EAN 8 7 n 8 48 d 57 69 CODE39 1...

Page 88: ... bar code width as follows Multi level bar codes are as follows UPC A UPC E JAN13 EAN 13 JAN 8 EAN 8 CODE93 CODE128 Binary level bar codes are as follows CODE39 ITF CODABAR n Function 1 49 Transmits paper sensor status 2 50 Transmits drawer kick out connector status 3 51 Transmits slip status n Module Width mm for Multi level Bar Code Binary level Bar Code Thin element width mm Thick element width...

Page 89: ...follows FS a 0 n Name Read check paper Format ASCII FS a 0 Hex 1C 61 30 Decimal 28 97 48 Range 0 n 255 Description Selects MICR function and reads MICR characters specified by n as follows Readable Fonts n Function 1 Transmit MICR status Bit Off On Hex Decimal Function 0 Readable fonts See the table below 1 2 3 Undefined 4 Off 00 0 Not used Fixed to Off 5 6 Undefined 7 Off 00 0 Not used Fixed to O...

Page 90: ...ject check paper Format ASCII FS a 2 Hex 1C 61 32 Decimal 28 97 50 Description Ejects check paper FS b Name Request retransmission of check paper reading result Format ASCII FS b Hex 1C 62 Decimal 28 98 Description Retransmits the previous check paper MICR character reading results FS c Name MICR mechanism cleaning Format ASCII FS c Hex 1C 63 Decimal 28 99 Description Cleans the MICR mechanism ...

Page 91: ...5 30 Commands ...

Page 92: ...IP Switches DIP switch functions Your printer has two sets of DIP switches The functions of the switches are shown in the following tables Serial interface specification Set 1 SW Function ON OFF 1 1 Data receive error Ignored Prints 1 2 Receive buffer capacity 45 bytes 4K bytes 1 3 Handshaking XON XOFF DTR DSR 1 4 Data word length 7 bits 8 bits 1 5 Parity check Enabled Disabled 1 6 Parity selectio...

Page 93: ... 1 Handshaking BUSY condition Receive buffer full Off line or receive buffer full 2 2 Customer display DM D connection Connected Not connected 2 3 Selects print density Refer to table below 2 4 2 5 Reserved do not change settings Fixed to OFF 2 6 2 7 I F pin 6 reset signal Enabled Disabled 2 8 I F pin 25 reset signal Enabled Disabled Print Density SW 2 3 SW 2 4 1 Light ON ON 2 OFF OFF 3 ON OFF 4 D...

Page 94: ... and 2 8 interface reset signals are recognized only when the printer power is turned on or when the printer is reset by using the interface If the DIP switch setting is changed after the printer power is turned on the change does not take effect until the printer is turned on again or is reset If you turn on DIP switch 2 7 or 2 8 while the printer is turned on the printer may be reset depending o...

Page 95: ...city 45 bytes 4K bytes 1 3 1 8 Undefined SW Function ON OFF 2 1 Handshaking BUSY condition Receive buffer full Reading data Off line Receive buffer full Reading data 2 2 Reserved Do not change settings Fixed to Off 2 3 Selects print density Refer to table below 2 4 2 5 2 7 Reserved Do not change settings Fixed to Off 2 8 I F pin 31 reset signal Do not change settings Fixed to On ...

Page 96: ...ignal are recognized only when the printer power is turned on or when the printer is reset by using the interface If the DIP switch setting is changed after the printer power is turned on the change does not take effect until the printer is turned on again or is reset If you turn on DIP switch 2 8 while the printer is turned on the printer may be reset depending on the signal state DIP switches sh...

Page 97: ...o prevent an electric short which can damage the printer 1 Make sure the printer is turned off 2 Remove the screw from the DIP switch cover Then take off the DIP switch cover as shown in the illustration below 3 Set the switches using a pointed tool such as tweezers or a small screwdriver 4 Replace the DIP switch cover Then secure it with the screw The new settings take effect when you turn on the...

Page 98: ...of paper on the roll when the sensor is triggered If you want more paper left change the setting as described below Note The factory setting is based on a paper roll core with an outside diameter of 18mm and an inside diameter of 12mm If you use a paper roll with a core with an outside diameter of more than 18mm it is better to change to the upper setting as described below 1 Open the paper roll c...

Page 99: ...A 8 Dip Switch and Paper Near End Settings 4 Replace the paper roll ...

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