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Epson TM-C100, Technical Reference Manual

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Epson TM-C100 Technical Reference Manual Download Page 31

Rev. C

Using the Printer   

3-1

TM-C100 Technical Reference Guide

Chapter 3

Using the Printer

This chapter describes typical usage of the printer and troubleshooting.

3.1  How to Set, Replace, and Print on the Paper

3.1.1  With the auto sheet feeder (ASF) specification

3.1.1.1  How to set and replace the paper

Note:

Use paper that is flat, without curls, folds or wrinkles.

Do not print envelopes with a closure in the middle of the back.

During positioning performed by the printer before printing, the paper is moved toward the back of the 
printer. If there is any obstruction behind the printer, it may impede normal positioning. Ensure that there 
is sufficient space behind the printer.

1. Check that the printer is turned on. If it is turned off, turn it on.

2. Separate the sheets of paper, and line up the edges. Ensure that the paper lies flat.

3. With the print surface facing up, place the paper vertically in the auto sheet feeder aligned 

against the left side.

4. Move the edge guide left or right to align the it with the edge of the paper.

edge guide

Summary of Contents for TM-C100

Page 1: ...TM C100 Technical Reference Guide EPSON English 410000602 ...

Page 2: ......

Page 3: ...osts or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use ...

Page 4: ...ore using the printer WARNING Warnings must be followed carefully to avoid serious bodily injury or death CAUTION Cautions must be observed to avoid the following kinds of damage Physical injury Damage to property Loss of data and the like Note Notes provide useful information about maintaining the performance of your printer and its operation ...

Page 5: ...hock Do not allow foreign objects to get into the printer Doing so may result in fire or electric shock If water or other liquid is spilled inside the printer turn off the POWER switch immediately and disconnect the power cable Continuing to use the printer may result in fire or electric shock Do not plug in several power cables to the same power outlet Doing so may result in fire Take the power d...

Page 6: ... use aerosol sprayers containing flammable gas inside or around this product Doing so may cause fire Restriction of Use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety device etc or functional precision device etc you should use this product only aft...

Page 7: ...ontents of the Manual Chapter 1 Product Outline An outline of the features and specifications Chapter 2 Setup Information on such matters as DIP switches memory switches error processing for using TM C100 Chapter 3 Using the Printer Information required for using the printer Chapter 4 Application Development Information Information required for programming Appendix A Product Specifications of the ...

Page 8: ...ormation allowing the operator to use the TM C100 safely and correctly This manual is packed in the box with the printer TM C100 Technical Reference Guide This manual EPSON OPOS X ADK This is the OCX driver EPSON OPOS X ADK Manual This provides information required for programming using OPOS X This is included in the EPSON OPOS X ADK Epson Advanced Printer Driver This is a Windows driver Epson Adv...

Page 9: ...ced Printer Driver APD 2 12 2 4 1 1 Install and Setup 2 12 2 4 2 OPOS 2 12 2 4 2 1 Installation and setup 2 12 2 4 2 2 Contents of the EPSON OPOS X ADK package 2 15 Chapter 3 Using the Printer 3 1 How to Set Replace and Print on the Paper 3 1 3 1 1 With the auto sheet feeder ASF specification 3 1 3 1 1 1 How to set and replace the paper 3 1 3 1 1 2 Printing method 3 2 3 1 2 With the roll paper spe...

Page 10: ...e TM C100 A 1 Product Specifications A 1 A 2 Printing Specifications A 3 A 3 Roll Paper Specification A 4 A 3 1 Print area and cutter position A 5 A 3 1 1 Plain paper special paper A 5 A 3 1 2 Plain borderless label paper A 6 A 4 ASF Specification A 7 A 4 1 Print area A 8 A 4 1 1 For standard printing A 8 A 5 Hand Fed Paper Specifications A 9 A 5 1 Print area A 10 A 5 1 1 For standard printing A 1...

Page 11: ...autocutter is provided as standard the printer can be used efficiently for ticketing applications using the roll paper You can print on a range of print media such as label sheets business card size paper and so on Besides a Windows driver the printer is provided with a driver for control of POS peripheral equipment compatible with the OPOS specification established by the UnifiedPOS Committees Th...

Page 12: ... using the ASF unit by attaching this option Roll paper holder unit Similar to the unit packaged with the TM C100 roll paper specification By removing the ASF unit from the ASF specification TM C100 you can print on roll paper by attaching this option Consumables Exclusive TM C100 ink cartridge This is necessary for printing with the TM C100 Note The TM C100 uses an exclusive ink cartridge Note th...

Page 13: ... paper are available for use with the TM C100 roll paper specification These can be purchased from your dealer Note We recommend that you use genuine Epson paper to ensure that your printer gives maximum performance Part number Paper Width Outside diameter Paper type Label width Number of sheets ENP105 090 105 mm 90 mm Plain paper 3 rolls ENP076 090 76 mm 90 mm Plain paper 3 rolls ENL105 090 105 m...

Page 14: ...h the TM C100 ASF specification These can be purchased from your dealer Note We recommend that you use genuine Epson paper to ensure that your printer gives maximum performance Part number Paper size Paper type Number of sheets ENS105 148 A6 Plain paper 500 sheets EFS105 148 A6 Special fine paper 250 sheets ...

Page 15: ...lamped status ready to print Release lever lowered paper released status not ready to print Note See Control panel on page 2 3 for how to use the control panel For details of how to use the products see How to Set Replace and Print on the Paper on page 3 1 release lever printer cover tab paper tray control panel roll paper holder roll paper locking clip Roll paper specification POWER LED PAPER LED...

Page 16: ...from the auto sheet feeder ASF it is not necessary to operate the release lever It is only used when feeding paper by hand See Control panel on page 2 3 for how to use the control panel For details of how to use the products see How to Set Replace and Print on the Paper on page 3 1 paper tray auto sheet feeder ASF tab control panel printer cover edge guide release lever ASF auto sheet feeder speci...

Page 17: ...nter If the POWER LED and another LED are flashing at the same time it indicates that an error has occurred For details see Troubleshooting on page 3 8 PAPER switch Pressing this feeds the paper Normally it is not necessary to press it Note With the ASF auto sheet feeder specification printer paper placed in the ASF cannot be fed PAPER LED Indicates the status of the printer Note If the PAPER LED ...

Page 18: ...me of the ink cartridge INK LED Indicates the status of ink remaining Note If another LED is flashing at the same time irrespective of the status of the INK LED it indicates that an error has occurred For details see Troubleshooting on page 3 8 On An ink cartridge is not installed or it is out of ink It is necessary to replace the ink cartridge Off Normal status An ink cartridge is installed and i...

Page 19: ...for preparing the printer for use is as follows 3 Setup is complete 2 Driver settings Install the driver Set the port Set the options to use Set the paper paper type size mode and so on Set the autocutter action 1 Printer setup See Printer Setup on page 2 6 Install the options Roll paper unit paper tray roll paper ASF unit paper tray standard size paper Connect the printer to the power supply Inst...

Page 20: ...stalling the ASF auto sheet feeder unit 1 Check that the printer is not connected to the AC adapter If the printer is on turn it off and remove the AC adapter 2 Pass the cable of the auto sheet feeder through the groove in the auto sheet feeder 3 Insert the hooks of the auto sheet feeder into the slots in the top of the printer at the back Note Take care not to catch the cable of the auto sheet fe...

Page 21: ...gned 5 Insert the connector of the auto sheet feeder cable into the option socket at the bottom of the back of the printer 6 Attach the paper support 7 Attach the paper tray to complete installation of the ASF unit Note If you use the printer without attaching the paper tray the printed pages that are output may cause a paper jam option socket paper support ...

Page 22: ...f the roll paper unit Note If you use the printer without attaching the paper tray the printed pages that are output may cause a paper jam 2 3 2 Connecting the power unit WARNING Always use the Seiko Epson power unit provided Using an incorrect power supply may result in fire or electrical shock 2 3 2 1 Connection procedure 1 With the POWER switch of the printer turned off check that the cable of ...

Page 23: ...ge on page 3 5 for how to replace the ink cartridge There is one ink cartridge for the single color model and a different one for the four color model If the printer model does not match the ink cartridge type the printer will not operate 1 Check that the printer is turned on 2 Open the printer cover using the tab 3 Remove the new ink cartridge from its box and open the transparent plastic bag Not...

Page 24: ...r the first time it automatically performs the ink charging sequence for about 1 minute During the ink charging sequence the POWER LED flashes When the ink charging sequence is finished the POWER LED stops flashing and the printer is ready for printing Do not turn off the printer or open the printer cover during the ink charging sequence while the POWER LED is flashing If you do so the printer mus...

Page 25: ...ide this yourself 1 If the printer is turned on turn it off with the POWER switch 2 Attach the provided cable hook to the back of the printer 3 Hook the USB cable through the cable hook as shown in the figure below Note Hooking the USB cable through the cable hook as shown in the figure above will prevent the cable from coming unplugged 4 Connect the host computer and printer with the USB cable to...

Page 26: ...Printer Driver on page B 1 2 4 1 1 Install and Setup The procedure required for using the APD is shown below For detailed procedures see the Epson Advanced Printer Driver Manual You can obtain the manual with the driver For details see How to Obtain the Driver on page B 4 1 Installation 2 Setting the port 3 Setting the option to use 4 Test printing 2 4 2 OPOS For details and information about obta...

Page 27: ...w the steps in the wizard Installation completed 2 Using the SetupPOS X utility to setup OPOS X and devices You can use SetupPOS X to setup OPOS X and devices 2 1 OPOS X and device setup Completed Error For details refer to the Installation Manual Start Select the device and I F settings Device specific settings Paper type and size setting Font setting and so on ...

Page 28: ... code Succeeded Error Check the error status Refer to the Application Development Guide Finish OPOS X and device setup normal Installation and setup completed 3 Check with the sample program 4 Create an OPOS X compliant program An error has been detected with the CheckHealth method call ...

Page 29: ...dure use an OPOS X compliant program Note When creating your own program see the sample program The OPOS X ADK includes a sample program as reference for application development The main device functions and properties are introduced in the Visual Basic and Visual C programming languages 2 4 2 2 Contents of the EPSON OPOS X ADK package Installer SetupPOS X utility OPOS Controls USB device driver T...

Page 30: ...device class General Development General information on development General Functions Common information to all the devices POS Printer General information on the device class Operation Manual Sample Programs Information on the sample programs Extension Function Reference Manual Information on Epson s proprietary extended functions EPSON TM Maintenance Utility Operation Manual Information on the b...

Page 31: ...the back During positioning performed by the printer before printing the paper is moved toward the back of the printer If there is any obstruction behind the printer it may impede normal positioning Ensure that there is sufficient space behind the printer 1 Check that the printer is turned on If it is turned off turn it on 2 Separate the sheets of paper and line up the edges Ensure that the paper ...

Page 32: ...ion During printing do not press the release lever If you press the release lever to release it during printing printing stops and all the print data is lost If you open the printer cover during printing printing is paused When the printer cover is closed printing restarts 3 1 2 With the roll paper specification 3 1 2 1 How to install and replace paper CAUTION Use Epson roll paper Using the wrong ...

Page 33: ...of the roll paper holder while inserting the end of the roll paper into the slot in the middle of the printer as shown below 7 Insert the roll paper as far as it will go 8 Insert the roll paper edge guide onto the roll paper holder while squeezing the locking clip of the edge guide Note Adjust the edge guide so that there is no space at either edge of the roll paper 9 Check that the installed roll...

Page 34: ...ver is closed printing restarts 3 1 3 Feeding and printing paper by hand Note You cannot hand feed paper for printing with the roll paper specification printer when the roll paper holder is installed Turn the power off and remove the roll paper holder first For information on how to set the driver see the driver manual 1 Set paper feed in the driver to Hand feed 2 A print command is sent from the ...

Page 35: ... when using the ink cartridge There is one ink cartridge for the single color model and a different one for the four color model If the printer model does not match the ink cartridge type the printer will not operate 1 Check that the printer is turned on 2 Grip the tab and open the printer cover 3 Pull on the tab of the currently installed ink cartridge and pull out the ink cartridge CAUTION The p...

Page 36: ...te Also see the label on the underside of the printer cover 6 Push the ink cartridge down gently until it clicks firmly into place 7 Close the printer cover the INK LED goes off Note The printer starts the ink replacement sequence automatically for about 1 minute During the ink replacement sequence the POWER LED flashes When the ink replacement sequence is finished the POWER LED stops flashing and...

Page 37: ...do not open the printer cover or turn off the printer When the printer cover is next closed or when the power is next turned on cleaning starts again which wastes ink Since cleaning uses ink avoid ink head cleaning if there is no problem with the print results 3 3 1 2 Using the maintenance utility of the driver The Windows driver and OPOS X come with a utility for maintenance See the relevant manu...

Page 38: ...paper see page 3 4 The printer is preparing to print or is printing When the operation finishes the PAPER LED will go off automatically Wait a while LED status is maintained when an error occurred LED status is maintained when an error occurred On Out of ink or the cartridge is not installed Note If the printer power is turned on with the cartridge not installed and the cartridge cover closed the ...

Page 39: ...o that it is released 3 Remove the jammed paper carefully 4 Open the printer cover and check that there are no remaining paper scraps or foreign objects inside the printer Note If there are foreign objects or paper scraps in the printer that are difficult to remove have the printer serviced 5 Turn on the printer The printer will be initialized automatically 3 4 4 Paper is not supplied from the ASF...

Page 40: ...k with Hand Fed Paper Specifications on page A 9 that the size of the paper you are using is appropriate for the product specification 3 4 6 Eliminating excessive bottom margins roll paper specification When using the APD if you set the Roll paper saving mode in the driver the printer cuts the paper when printing finishes irrespective of the paper size settings so that the bottom margin is not exc...

Page 41: ... no Roll paper saving mode or Long print mode 3 5 3 Making fine color adjustments such as color matching Unfortunately neither APD nor OPOS X support these functions currently Please adjust the data for printing yourself 3 6 Self Test With the self test you can check if the printer is operating properly It checks the control circuits printer mechanism head nozzles status and firmware version This ...

Page 42: ... can check the operation of the autocutter with the self test when the roll paper holder is installed 1 Check that the printer is turned off the printer cover is closed and the roll paper holder is installed properly 2 Install roll paper 3 While pressing FEED turn on the printer 4 Printing is performed and the paper is cut Self test print example 5 The printer is ready to receive data as soon as i...

Page 43: ... holder is installed 2 While pressing FEED turn on the printer 3 Lower the release lever so that it is released and set the paper 4 Press the release lever again so that the release lever is in the raised position clamped 5 Printing is performed and paper is output Self test print example 6 The printer is ready to receive data as soon as it completes the self test Normal printing is now possible ...

Page 44: ...3 14 Using the Printer Rev C ...

Page 45: ...r code image data yourself Create the data with commercial bar code creation software or the like Create the bar code data at the resolution appropriate to the paper settings used when printing See the table below 4 1 2 Using OPOS X When using OPOS X you can print with the PrintBarCode method OPOS X supports the following bar code formats Driver paper settings Bar code resolution Plain paper 180 1...

Page 46: ...d type ASF specification With the ASF specification of the TM C100 use the SlpPaperBinNumber property to select ASF or hand feeding as the feed type 4 2 3 Paper size In addition to the original OPOS functions you can select a paper size to use In this way you do not have to take into account the line feed position and you can eliminate wasteful movement of the print head To select a paper size it ...

Page 47: ... Print head 1 600 000 000 shots nozzle Shots are the numbers of pulses energized for the print head Autocutter Plain paper special fine paper 350 000 cuts Special matte paper plain borderless label paper 200 000 cuts ASF 200 000 sheets The end of product lifetime is when the printer reaches the start of the wear out failure period MTBF 180 000 hours Failure is defined as a random failure occurring...

Page 48: ...after vibration under the above conditions Shock resistance test specifications Packaged Unpacked Packaging specification Epson standard package Height 60 cm Orientation 1 corner 3 edges and 6 surfaces Height 5 cm Orientation Lift one edge and release it for all 4 edges No external or internal damage was observed and no problems occurred in operation after dropping Noise Operating approximately 51...

Page 49: ...ars from the date of manufacture is printed on the individual box containing the ink cartridge and on the ink cartridge itself Type Ink color Number of sheets printable Expiration date Single color ink cartridge Black 2500 pages Print area 100 150 mm occupancy of the color on the page 6 0 when printing at 180 dpi This number is with a newly replaced ink cartridge and continuous printing Half a yea...

Page 50: ...o Roll paper holder detection Yes Paper feed specifications Paper feed type Friction feed Continuous paper feed speed approximately53 mm s Paper specifications Paper type Plain paper special paper special fine paper special matte paper plain borderless label paper scraps on both sides width 1 mm Form Roll paper Paper width 45 to 105 mm Paper thickness 0 06 to 0 23 mm Basic weight 52 3 to 200 g m2 ...

Page 51: ...nd cutter position A 3 1 1 Plain paper special paper Print area and cutter position plain paper special paper 2 hand fed paper guide 2 Unit mm paper width 45 mm to 105 mm 0 42 overall size print area 2 roll paper guide autocut position autocut position 2 15 mm or more when auto cutting feed direction ...

Page 52: ...nt on the scrap parts the portion of installing only The values given are typical values Since there is variation in the slack and thickness of the paper take this into account when setting the postion of the cutter and the printing position 2 hand fed paper 2 Unit mm paper width 45 mm to 105 0 42 overall size print area 2 roll paper guide autocut position autocut position 2 15 mm or more when aut...

Page 53: ...ation Cut sheet feeder specifications Paper feed type Friction feed ASF unit detection Detection by an optional connector Cut sheet detection Detection by the TOF BOF sensor Paper specifications Paper type Plain paper special paper special fine paper special matte paper plain borderless label paper Paper size 55 to 135 mm width 85 to 210 mm length Paper thickness 0 08 to 0 25 mm Basic weight 64 to...

Page 54: ...rea A 4 1 1 For standard printing Print area cut sheet 109 high speed 114 normal fine feed direction 2 2 hand fed paper guide 2 or more Unit mm paper width area that is printable but where print quality is reduced 17 2 overall size print area maximum print area 2 ...

Page 55: ...les However as shown in the following figure holes and cutouts of the permissible hole and cutout size in the hole and cutout permissible area are permissible Cut sheet hole permissible area Item Specification Paper specifications Paper type Plain paper special paper special fine paper special matte paper plain borderless label paper Paper size 49 to 210 mm width 120 to 297 mm length Paper thickne...

Page 56: ...ndard color Epson Cool White E C W External dimensions and mass Width Height Depth Mass Roll specification Approximately 210 mm Approximately 152 mm Approximately 345 mm Approximately 2 0 kg ASF specification Approximately 210 mm Approximately 245 mm Approximately 367 mm Approximately 1 9 kg 111 high speed 116 normal fine feed direction 2 2 hand fed paper guide 2 or more Unit mm paper width area t...

Page 57: ...oduct Specifications of the TM C100 A 11 TM C100 Technical Reference Guide A 6 3 Outline drawing A 6 3 1 Roll paper specification Roll paper specification External view Unit mm typical value 137 tray retracted ...

Page 58: ...A 12 Product Specifications of the TM C100 Rev C A 6 3 2 ASF specification ASF specification External view Unit mm typical value 137 tray retracted ...

Page 59: ...he Epson Advanced Printer Driver has the following features You can print from typical Windows applications You can check the status of the printer on your monitor with Epson Status Viewer supports only the TM C100 You can obtain the printer status by Status API with a programming language such as Visual Basic This makes it possible to manage the status of the printer with a Windows standard print...

Page 60: ... OPOS ADK supports not only the OPOS Control CO SO proposed by the UnifiedPOS Committees but also totally supports the OPOS application development environment such as utilities for installation and setup the contents necessary for development such as sample programs and various manuals and also the log function when debugging and silent installation which enables easy installation on a target PC ...

Page 61: ...e API used and its return value Device status logs acquires the causes of offline or device errors and so on B 1 2 2 EPSON OPOS ADK components The EPSON OPOS ADK installer has a silent install function that installs the OPOS environment without appearing in the user interface for easier installation With this installer you can install the OPOS Control for OPOS compliant Epson devices manuals utili...

Page 62: ...ported interfaces USB Supported operating systems checked OS s Windows 2000 Windows XP Supported development languages Visual Basic VisualC B 1 3 How to Obtain the Driver Get the latest driver information from one of the following URLs For customers from North America go to the following web site http pos epson com For customers from other countries go to the following web site http www epson pos ...

Page 63: ......

Page 64: ...EPSON SEIKO EPSON CORPORATION ...

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